Verndale
Client Success Director, Salesforce Practice
3 days ago Be among the first 25 applicants
About The Client Success Director Role This role can be in our Boston office or Remote for those outside of MA. The Client Success Director (CSD), Salesforce Practice, leads a Client Success team within Verndale’s Salesforce practice and directly manages a portfolio of high-value accounts. The CSD is accountable for retention, profitability, and client satisfaction across their portfolio, while also providing leadership, coaching, and escalation support for the broader Client Success team. Partnering closely with the Practice Lead, Solution Consultants, and Delivery Leader within the Salesforce practice, the CSD ensures Verndale delivers measurable value and consistently strong client experiences.
Responsibilities
Directly manage a portfolio of 5–10 accounts, owning client relationships, renewals, and expansion opportunities
Lead a Client Success team (CSMs and Coordinators) covering 10‑15 accounts per CSM
Serve as senior relationship owner and escalation point for strategic accounts
Develop and maintain Client Success Plans and lead business reviews for direct accounts
Oversee development of Client Success Plans for accounts in portfolio
Partner with Practice Managing Directors to ensure alignment on revenue, renewals, profitability, and client satisfaction across the portfolio
Set performance targets for renewals, retention, satisfaction, and margin contribution within the practice
Support CSMs in account planning, QBRs, and escalation management
Drive operational excellence in Client Success processes, including account health tracking, reporting, and renewals
Collaborate with Client Partners to ensure seamless transitions when maintaining accounts
Qualifications
Bachelor’s degree; advanced degree a plus
8+ years’ experience in account management, client success, or consulting, with at least 3 years in a leadership role
In-depth experience and familiarity with the Salesforce platform ecosystem
Proven track record managing a $5M+ portfolio, including direct account ownership
Strong leadership and coaching skills, with experience managing client‑facing teams
Excellent relationship management and executive communication skills
Commercial acumen: ability to manage contracts, renewals, and profitability
Experience collaborating with delivery/project management in a professional services environment
Performance Indicators
Renewal and retention rates for personal portfolio and team portfolio
Net revenue growth (expansion within maintained accounts)
Profitability (margin health) of accounts
Client satisfaction (CSAT, NPS)
Team engagement and performance against targets
Ten Great Reasons to Work at Verndale
We are a rapidly growing company that is just as entrepreneurial today as when we were founded in 1998
We are relentlessly curious and enthusiastically solve our clients’ complex business problems through technology, data, and design
We foster a culture that enables every person in the organization to do the best work of their career
We offer regular training and professional development to move careers forward
Client and employee satisfaction are our two most important business metrics
We celebrate and champion diversity, equity, and inclusion
We offer generous paid company holidays, vacation, and paid sick time to every employee starting on day one
We provide top‑of‑the‑line benefits including health, dental, vision, 401K, LTD, STD, Life Insurance, EAP, HRA and more
We support a healthy work/life balance
We are fully remote enabled and embrace the evolving definition of the workplace
About Verndale Verndale is a digital experience agency dedicated to driving growth by helping businesses create meaningful human connections in an increasingly digital world. With offices in Boston, Montreal, Los Angeles, Quito, and hubs across the Americas, we partner with marketing and technology leaders to deliver personalized web, mobile, and e‑commerce solutions that elevate customer experiences. At Verndale, we thrive on collaboration and innovation, offering a full range of services that span strategy, design, development, personalization, SEO, analytics, and digital advertising. We celebrate diversity and inclusion, striving to create a climate of respect essential for both individual and company success.
If you're ready to be part of a passionate team dedicated to making an impact and driving growth, we invite you to explore a career at Verndale.
Compensation & Benefits $150,000 – $200,000
In accordance with applicable law, the above salary range provided is Verndale's reasonable estimate of the base salary for this role. The actual amount may vary, based on non‑discriminatory factors such as location, experience, knowledge, skills and abilities. In addition to salary, Verndale also offers a competitive benefits package. Verndale is proud of the fun, diverse, and respectful company environment we enjoy on a daily basis. Competitive compensation and comprehensive coverage for medical, dental, life, disability and a 401(k) savings plan are offered to all full‑time employees. Ample company paid holidays and personal time off make having a work‑life balance possible. For some roles, remote work is a definite possibility; we believe in hiring the best and keeping our own happy and motivated.
Equal Employment Opportunity Verndale is an Equal Opportunity Employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Seniority level Director
Employment type Full‑time
Job function Sales, General Business, and Education
Industries Wireless Services, Telecommunications, and Communications Equipment Manufacturing
Referrals increase your chances of interviewing at Verndale by 2x
Get notified about new Director of Customer Success jobs in
Boston, MA .
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About The Client Success Director Role This role can be in our Boston office or Remote for those outside of MA. The Client Success Director (CSD), Salesforce Practice, leads a Client Success team within Verndale’s Salesforce practice and directly manages a portfolio of high-value accounts. The CSD is accountable for retention, profitability, and client satisfaction across their portfolio, while also providing leadership, coaching, and escalation support for the broader Client Success team. Partnering closely with the Practice Lead, Solution Consultants, and Delivery Leader within the Salesforce practice, the CSD ensures Verndale delivers measurable value and consistently strong client experiences.
Responsibilities
Directly manage a portfolio of 5–10 accounts, owning client relationships, renewals, and expansion opportunities
Lead a Client Success team (CSMs and Coordinators) covering 10‑15 accounts per CSM
Serve as senior relationship owner and escalation point for strategic accounts
Develop and maintain Client Success Plans and lead business reviews for direct accounts
Oversee development of Client Success Plans for accounts in portfolio
Partner with Practice Managing Directors to ensure alignment on revenue, renewals, profitability, and client satisfaction across the portfolio
Set performance targets for renewals, retention, satisfaction, and margin contribution within the practice
Support CSMs in account planning, QBRs, and escalation management
Drive operational excellence in Client Success processes, including account health tracking, reporting, and renewals
Collaborate with Client Partners to ensure seamless transitions when maintaining accounts
Qualifications
Bachelor’s degree; advanced degree a plus
8+ years’ experience in account management, client success, or consulting, with at least 3 years in a leadership role
In-depth experience and familiarity with the Salesforce platform ecosystem
Proven track record managing a $5M+ portfolio, including direct account ownership
Strong leadership and coaching skills, with experience managing client‑facing teams
Excellent relationship management and executive communication skills
Commercial acumen: ability to manage contracts, renewals, and profitability
Experience collaborating with delivery/project management in a professional services environment
Performance Indicators
Renewal and retention rates for personal portfolio and team portfolio
Net revenue growth (expansion within maintained accounts)
Profitability (margin health) of accounts
Client satisfaction (CSAT, NPS)
Team engagement and performance against targets
Ten Great Reasons to Work at Verndale
We are a rapidly growing company that is just as entrepreneurial today as when we were founded in 1998
We are relentlessly curious and enthusiastically solve our clients’ complex business problems through technology, data, and design
We foster a culture that enables every person in the organization to do the best work of their career
We offer regular training and professional development to move careers forward
Client and employee satisfaction are our two most important business metrics
We celebrate and champion diversity, equity, and inclusion
We offer generous paid company holidays, vacation, and paid sick time to every employee starting on day one
We provide top‑of‑the‑line benefits including health, dental, vision, 401K, LTD, STD, Life Insurance, EAP, HRA and more
We support a healthy work/life balance
We are fully remote enabled and embrace the evolving definition of the workplace
About Verndale Verndale is a digital experience agency dedicated to driving growth by helping businesses create meaningful human connections in an increasingly digital world. With offices in Boston, Montreal, Los Angeles, Quito, and hubs across the Americas, we partner with marketing and technology leaders to deliver personalized web, mobile, and e‑commerce solutions that elevate customer experiences. At Verndale, we thrive on collaboration and innovation, offering a full range of services that span strategy, design, development, personalization, SEO, analytics, and digital advertising. We celebrate diversity and inclusion, striving to create a climate of respect essential for both individual and company success.
If you're ready to be part of a passionate team dedicated to making an impact and driving growth, we invite you to explore a career at Verndale.
Compensation & Benefits $150,000 – $200,000
In accordance with applicable law, the above salary range provided is Verndale's reasonable estimate of the base salary for this role. The actual amount may vary, based on non‑discriminatory factors such as location, experience, knowledge, skills and abilities. In addition to salary, Verndale also offers a competitive benefits package. Verndale is proud of the fun, diverse, and respectful company environment we enjoy on a daily basis. Competitive compensation and comprehensive coverage for medical, dental, life, disability and a 401(k) savings plan are offered to all full‑time employees. Ample company paid holidays and personal time off make having a work‑life balance possible. For some roles, remote work is a definite possibility; we believe in hiring the best and keeping our own happy and motivated.
Equal Employment Opportunity Verndale is an Equal Opportunity Employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Seniority level Director
Employment type Full‑time
Job function Sales, General Business, and Education
Industries Wireless Services, Telecommunications, and Communications Equipment Manufacturing
Referrals increase your chances of interviewing at Verndale by 2x
Get notified about new Director of Customer Success jobs in
Boston, MA .
#J-18808-Ljbffr