Maximus
Sr. Program Director (Onsite - Topeka, KS)
Maximus is currently hiring for an onsite Medicaid Eligibility Sr. Program Director in Topeka, KS. Relocation assistance is available. The selected individual should have a strong background in government contract implementation, go‑live and post‑go‑live support, large systems integration experience (IVR, CRM, financial systems between vendor and client), and leadership in contact center and back office support. Previous experience within BPO and/or state/federal government contracts is required, and prior experience in Medicaid Eligibility or related projects is highly desired.
Essential Duties and Responsibilities
Oversee and manage the project’s financial performance, including budgeting, forecasting, and analyzing profit and loss statements to meet financial targets.
Ensure program operations comply with all applicable contract, state, and federal regulations.
Ensure established goals and objectives support overall project strategies.
Oversee all project administrative operations including budget, financial controls, and human resources.
Plan, develop, and schedule priorities for achieving operational and performance goals.
Review management, productivity, and financial reports to ensure program objectives are met.
Participate in internal audits, research studies, forecasts, and modeling exercises to support project direction.
Manage operational managers, monitor performance, and provide mentoring and professional development guidance.
Capture and maintain resource assignments and utilization across the enterprise to assess staffing levels.
Work with internal leadership to facilitate and define priorities, establishing milestones, realistic schedules, and securing resources.
Ensure comprehensive management of defined initiatives, monitoring budget, schedule, resource availability, and organizational alignment.
Guide and support RFIs, RFPs, and RFQs, response development, writing to management approaches, white papers, and concept development.
Minimum Requirements
Bachelor’s degree in a related field or equivalent combination of education and experience.
12–15 years of professional experience in a related field, including 12+ years leading multiyear BPO or government contracts.
Experience leading contact center and back office teams (at least 200 CSRs and back office employees).
Experience leading project implementations from contract signing to go‑live and post‑go‑live support.
Leading complex systems integration.
Workload tracking, process improvement, business process reengineering, and contract compliance.
Experience managing client relations.
Prior experience leading Medicaid government contracts helpful; direct experience leading Medicaid Eligibility contracts highly preferred.
Willingness and ability to work onsite in Topeka, KS offices; relocation assistance available.
Benefits
Work/Life Balance Support – Flexibility tailored to your needs.
Competitive Compensation – Bonuses based on performance included.
Comprehensive Insurance Coverage – Medical, Dental, Vision, Prescription, and partially funded HSA; life insurance and discounts on auto, home, renter’s, and pet insurance.
Future Planning – 401K retirement savings plan with company matching.
Paid Time Off Package – PTO, holidays, extended sick leave, short and long‑term disability coverage.
Holistic Wellness Support – Employee Assistance Program (EAP) resources for physical, emotional, and financial wellness.
Recognition Platform – Acknowledge and appreciate outstanding employee contributions.
Tuition Reimbursement – Ongoing education and development support.
Employee Perks and Discounts – Additional benefits and discounts exclusively for employees.
Maximus Wellness Program and Resources – Access a range of wellness programs tailored to your needs.
Professional Development Opportunities – Training programs, workshops, and conferences.
EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews—please contact People Operations at
applicantaccommodations@maximus.com .
Salary Minimum Salary: $170,000.00 Maximum Salary: $190,000.00
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Essential Duties and Responsibilities
Oversee and manage the project’s financial performance, including budgeting, forecasting, and analyzing profit and loss statements to meet financial targets.
Ensure program operations comply with all applicable contract, state, and federal regulations.
Ensure established goals and objectives support overall project strategies.
Oversee all project administrative operations including budget, financial controls, and human resources.
Plan, develop, and schedule priorities for achieving operational and performance goals.
Review management, productivity, and financial reports to ensure program objectives are met.
Participate in internal audits, research studies, forecasts, and modeling exercises to support project direction.
Manage operational managers, monitor performance, and provide mentoring and professional development guidance.
Capture and maintain resource assignments and utilization across the enterprise to assess staffing levels.
Work with internal leadership to facilitate and define priorities, establishing milestones, realistic schedules, and securing resources.
Ensure comprehensive management of defined initiatives, monitoring budget, schedule, resource availability, and organizational alignment.
Guide and support RFIs, RFPs, and RFQs, response development, writing to management approaches, white papers, and concept development.
Minimum Requirements
Bachelor’s degree in a related field or equivalent combination of education and experience.
12–15 years of professional experience in a related field, including 12+ years leading multiyear BPO or government contracts.
Experience leading contact center and back office teams (at least 200 CSRs and back office employees).
Experience leading project implementations from contract signing to go‑live and post‑go‑live support.
Leading complex systems integration.
Workload tracking, process improvement, business process reengineering, and contract compliance.
Experience managing client relations.
Prior experience leading Medicaid government contracts helpful; direct experience leading Medicaid Eligibility contracts highly preferred.
Willingness and ability to work onsite in Topeka, KS offices; relocation assistance available.
Benefits
Work/Life Balance Support – Flexibility tailored to your needs.
Competitive Compensation – Bonuses based on performance included.
Comprehensive Insurance Coverage – Medical, Dental, Vision, Prescription, and partially funded HSA; life insurance and discounts on auto, home, renter’s, and pet insurance.
Future Planning – 401K retirement savings plan with company matching.
Paid Time Off Package – PTO, holidays, extended sick leave, short and long‑term disability coverage.
Holistic Wellness Support – Employee Assistance Program (EAP) resources for physical, emotional, and financial wellness.
Recognition Platform – Acknowledge and appreciate outstanding employee contributions.
Tuition Reimbursement – Ongoing education and development support.
Employee Perks and Discounts – Additional benefits and discounts exclusively for employees.
Maximus Wellness Program and Resources – Access a range of wellness programs tailored to your needs.
Professional Development Opportunities – Training programs, workshops, and conferences.
EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews—please contact People Operations at
applicantaccommodations@maximus.com .
Salary Minimum Salary: $170,000.00 Maximum Salary: $190,000.00
#J-18808-Ljbffr