SoFi
Staff Business Operations & Communications, Technology
SoFi, San Francisco, California, United States, 94199
Senior Staff Business Operations & Communications, Technology
Join to apply for the
Senior Staff Business Operations & Communications, Technology
role at
SoFi . This role is part of SoFi, a next-generation financial services company using innovative mobile-first technology to help millions of members reach their goals. We are a fast-growing FinTech reshaping the future of financial services and are committed to an inclusive culture guided by core values. Base pay range
$137,600.00/yr - $236,500.00/yr About the Role
We are seeking an experienced strategic business operations lead to elevate our internal employee communications and culture within the Technology organization. This high-impact role will lead operational and communication programs that enable Technology employees to do great work, drive alignment with our mission, and foster a collaborative, innovative culture. As a trusted partner to senior leadership, you will craft and deliver compelling narratives that bring our strategy to life, navigate periods of rapid change, and help geographically distributed teams feel connected and informed. Key Responsibilities
Lead key horizontal projects and initiatives within the Technology organization, carefully managing business‑case scope, dependencies, resources, and milestones. Develop and execute internal communications strategies that support business goals, strengthen technology organization culture, increase employee awareness, and reflect the SoFi brand and values. Partner with the CTO & Tech Leadership team to create authentic, transparent communications, including town halls, leadership updates, and other weekly communications for the Technology organization. Partner with a wide range of Tech leaders to author & create high‑quality, engaging content in a wide range of formats (Slack, video, presentations, intranet, newsletters, etc.) tailored to the pace of work at SoFi. Leverage the right tools and technology to ensure communications are timely, accessible, and aligned with employee needs. Track the effectiveness of internal communications efforts, and continuously improve based on data and employee feedback. Build strong relationships across Biz Ops, People, Legal & Compliance, Marketing, and Ops to align internal messaging horizontally across organizations. Required Skills & Experience
7+ years of internal, engineering, or technology communications or business operations experience for a fast‑paced company. Exceptional storytelling, writing, and editing skills—able to convey complex information simply and clearly. Strong executive presence with experience advising senior leaders on communication strategy. Deep understanding of fostering employee engagement and satisfaction. Strong skills in architecting and delivering best‑practice approaches to change management. Familiarity with internal communications tools and platforms (Slack, Confluence, Jira, etc.). Excellent project‑management skills, with the ability to juggle multiple initiatives in a high‑growth, fast‑paced environment. High level of adaptability, discretion, and emotional intelligence. Preferred Qualifications
Bachelor’s degree in Communications, Public Relations, Journalism, English, Business, or a related field; Master’s degree is a plus. Experience working in a FinTech, Financial Services, or highly‑regulated environment. Experience scaling internal communications during a high‑growth phase. Experience communicating to both technical and non‑technical audiences. Compensation & Benefits
The base pay range for this role is listed above. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our
Benefits at SoFi
page. SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights. SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
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Join to apply for the
Senior Staff Business Operations & Communications, Technology
role at
SoFi . This role is part of SoFi, a next-generation financial services company using innovative mobile-first technology to help millions of members reach their goals. We are a fast-growing FinTech reshaping the future of financial services and are committed to an inclusive culture guided by core values. Base pay range
$137,600.00/yr - $236,500.00/yr About the Role
We are seeking an experienced strategic business operations lead to elevate our internal employee communications and culture within the Technology organization. This high-impact role will lead operational and communication programs that enable Technology employees to do great work, drive alignment with our mission, and foster a collaborative, innovative culture. As a trusted partner to senior leadership, you will craft and deliver compelling narratives that bring our strategy to life, navigate periods of rapid change, and help geographically distributed teams feel connected and informed. Key Responsibilities
Lead key horizontal projects and initiatives within the Technology organization, carefully managing business‑case scope, dependencies, resources, and milestones. Develop and execute internal communications strategies that support business goals, strengthen technology organization culture, increase employee awareness, and reflect the SoFi brand and values. Partner with the CTO & Tech Leadership team to create authentic, transparent communications, including town halls, leadership updates, and other weekly communications for the Technology organization. Partner with a wide range of Tech leaders to author & create high‑quality, engaging content in a wide range of formats (Slack, video, presentations, intranet, newsletters, etc.) tailored to the pace of work at SoFi. Leverage the right tools and technology to ensure communications are timely, accessible, and aligned with employee needs. Track the effectiveness of internal communications efforts, and continuously improve based on data and employee feedback. Build strong relationships across Biz Ops, People, Legal & Compliance, Marketing, and Ops to align internal messaging horizontally across organizations. Required Skills & Experience
7+ years of internal, engineering, or technology communications or business operations experience for a fast‑paced company. Exceptional storytelling, writing, and editing skills—able to convey complex information simply and clearly. Strong executive presence with experience advising senior leaders on communication strategy. Deep understanding of fostering employee engagement and satisfaction. Strong skills in architecting and delivering best‑practice approaches to change management. Familiarity with internal communications tools and platforms (Slack, Confluence, Jira, etc.). Excellent project‑management skills, with the ability to juggle multiple initiatives in a high‑growth, fast‑paced environment. High level of adaptability, discretion, and emotional intelligence. Preferred Qualifications
Bachelor’s degree in Communications, Public Relations, Journalism, English, Business, or a related field; Master’s degree is a plus. Experience working in a FinTech, Financial Services, or highly‑regulated environment. Experience scaling internal communications during a high‑growth phase. Experience communicating to both technical and non‑technical audiences. Compensation & Benefits
The base pay range for this role is listed above. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our
Benefits at SoFi
page. SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights. SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
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