Kikoff
New Grad 2026 Customer Operations Associate
Kikoff, San Francisco, California, United States, 94199
New Grad 2026 Customer Operations Associate
Join to apply for the
New Grad 2026 Customer Operations Associate
role at
Kikoff .
About The Role As a Customer Operations Associate on the Operations team, you have a unique opportunity to join our small, rapidly growing, and high exposure team. You will triage and resolve our members’ most sensitive issues, investigating and de‑escalating to effectively resolve high‑impact issues. You will see escalations through from start to finish, driving resolution for both internal and external inquiries. You’ll also document team activities daily and work cross‑functionally to tackle problems, supervise ongoing issues, collect feedback, identify improvement opportunities, and advocate for members who require “white glove service” and attention.
In this role, you can expect to
Analyze escalated cases, draw accurate conclusions, and clearly summarize sophisticated results.
Handle advanced issues with the highest degree of professionalism.
Summarize case facts and decision summaries, providing succinct post‑mortem summaries to a highly visible audience of cross‑functional collaborators and business partners.
Work closely with a variety of team members – from call‑center agents to the executive team – to identify root issues and drive alignment toward case resolution in an agile space.
Maintain up to date knowledge of services and procedures.
Triage and prioritize incoming requests with autonomy.
Have the opportunity to directly impact the company and grow your career at Kikoff.
To thrive in this role, you have
A degree from a top school or at least 1 year of experience with customer support at a startup, fintech, or highly regulated industry – preference for backgrounds in banking, fraud management, escalations, or the U.S. credit industry.
Advanced customer support experience in a high‑volume environment.
The ability to draft strong written communication without prompts, engage in high‑touch verbal communication, and deliver a top‑tier customer experience in spite of challenging circumstances.
A passion for solving puzzles and identifying the root cause of problems.
Ability to analyze, summarize, and communicate findings and issues drawn from facts and apply complex legal and regulatory requirements in a technically competent manner.
A high level of coachability and eagerness to learn new things – the ability to learn new systems, frameworks, and processes quickly is critical.
Familiarity with fintech products such as Kikoff, Chime, Venmo, Cash‑App, PayPal, Green‑Dot bank, Zelle, etc. Candidates who use these products themselves tend to have a better context on the work they will be doing.
Ability to complete workload with minimal supervision and a strong desire to work for a fast‑paced, high‑growth organization.
Compensation & Benefits This role offers an annual starting salary of $80,000 – $100,000 for our San Francisco office, along with a competitive equity package and benefits. The offer includes medical, dental, and vision coverage (Kikoff covers the full cost of health insurance), stock options, a flexible vacation policy, and more.
Employment Details Seniority level: Entry level Employment type: Full‑time Job function: Other Industries: Software Development
Start Date Summer 2026.
Referral Information Referrals increase your chances of interviewing at Kikoff by 2×.
Equal Employment Opportunity Statement Kikoff Inc. is an equal opportunity employer. We are committed to complying with all federal, state, and local laws providing equal employment opportunities and consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Please reference the following information for more information:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
If you need reasonable accommodation for a job opening please connect with us at talent@kikoff.com and describe the specific accommodation requested for a disability‑related limitation.
#J-18808-Ljbffr
New Grad 2026 Customer Operations Associate
role at
Kikoff .
About The Role As a Customer Operations Associate on the Operations team, you have a unique opportunity to join our small, rapidly growing, and high exposure team. You will triage and resolve our members’ most sensitive issues, investigating and de‑escalating to effectively resolve high‑impact issues. You will see escalations through from start to finish, driving resolution for both internal and external inquiries. You’ll also document team activities daily and work cross‑functionally to tackle problems, supervise ongoing issues, collect feedback, identify improvement opportunities, and advocate for members who require “white glove service” and attention.
In this role, you can expect to
Analyze escalated cases, draw accurate conclusions, and clearly summarize sophisticated results.
Handle advanced issues with the highest degree of professionalism.
Summarize case facts and decision summaries, providing succinct post‑mortem summaries to a highly visible audience of cross‑functional collaborators and business partners.
Work closely with a variety of team members – from call‑center agents to the executive team – to identify root issues and drive alignment toward case resolution in an agile space.
Maintain up to date knowledge of services and procedures.
Triage and prioritize incoming requests with autonomy.
Have the opportunity to directly impact the company and grow your career at Kikoff.
To thrive in this role, you have
A degree from a top school or at least 1 year of experience with customer support at a startup, fintech, or highly regulated industry – preference for backgrounds in banking, fraud management, escalations, or the U.S. credit industry.
Advanced customer support experience in a high‑volume environment.
The ability to draft strong written communication without prompts, engage in high‑touch verbal communication, and deliver a top‑tier customer experience in spite of challenging circumstances.
A passion for solving puzzles and identifying the root cause of problems.
Ability to analyze, summarize, and communicate findings and issues drawn from facts and apply complex legal and regulatory requirements in a technically competent manner.
A high level of coachability and eagerness to learn new things – the ability to learn new systems, frameworks, and processes quickly is critical.
Familiarity with fintech products such as Kikoff, Chime, Venmo, Cash‑App, PayPal, Green‑Dot bank, Zelle, etc. Candidates who use these products themselves tend to have a better context on the work they will be doing.
Ability to complete workload with minimal supervision and a strong desire to work for a fast‑paced, high‑growth organization.
Compensation & Benefits This role offers an annual starting salary of $80,000 – $100,000 for our San Francisco office, along with a competitive equity package and benefits. The offer includes medical, dental, and vision coverage (Kikoff covers the full cost of health insurance), stock options, a flexible vacation policy, and more.
Employment Details Seniority level: Entry level Employment type: Full‑time Job function: Other Industries: Software Development
Start Date Summer 2026.
Referral Information Referrals increase your chances of interviewing at Kikoff by 2×.
Equal Employment Opportunity Statement Kikoff Inc. is an equal opportunity employer. We are committed to complying with all federal, state, and local laws providing equal employment opportunities and consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Please reference the following information for more information:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
If you need reasonable accommodation for a job opening please connect with us at talent@kikoff.com and describe the specific accommodation requested for a disability‑related limitation.
#J-18808-Ljbffr