LensCrafters
Store Manager – LensCrafters
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Store Manager LensCrafters
role at
LensCrafters .
Store #: 005608 LensCrafters. Location: Palo Alto, CA.
Overview LensCrafters is a place for visionaries. We pair state‑of‑the‑art technology with a truly personal approach to eye care. The Store Manager leads the team in delivering unparalleled customer experience and achieving key performance indicators through flawless execution of the Brand Story.
Responsibilities
Ensure the LensCrafters team provides unsurpassed Customer Service.
Provide training and coaching to the team leveraging company‑provided programs.
Analyze reporting to create and implement action plans to improve store KPIs, including NPS, % Sales to Plan, Customer Count, Complete Pair, Labor, Training Saturation, Exam Growth, and others.
Attract and hire highly engaged team members to ensure the store has the right people in the right place at the right time.
Partner with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs.
Take pride in the store and guide the team to execute all operational, inventory, and visual tasks to guidelines flawlessly.
Ensure all company‑approved safety programs are implemented and maintained consistently to maintain a safe and fun working environment.
Basic Qualifications
High School graduate or equivalent.
4+ years management/supervisory experience.
Comprehensive knowledge of operations, processes and business implications.
Strong influencing and negotiating skills.
Team building and management skills.
Knowledge of current optical theory and merchandise.
Strong communicator and listener.
Strong basic math skills.
Sales skills.
Familiarity with cash register, computers and calculators.
Ability to manage time under aggressive deadlines.
Preferred Qualifications
College degree or equivalent.
State licensure (if applicable) and/or ABO Certification in non‑licensed states.
LensCrafters Final Inspector Certification.
LensCrafters Quality, Fitting and Adjusting Program.
Previous experience in customer service and retail.
Knowledge of current store merchandise.
High level of business acumen, including detailed knowledge of LC Dashboard.
Compensation Pay Range: 73,416.00 – 131,262.84. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. A competitive bonus and/or commission plan may be offered.
Equal Opportunity Employer EssilorLuxottica complies with all applicable laws related to the application and hiring process. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social condition, perceived domestic violence victim status, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
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Store Manager LensCrafters
role at
LensCrafters .
Store #: 005608 LensCrafters. Location: Palo Alto, CA.
Overview LensCrafters is a place for visionaries. We pair state‑of‑the‑art technology with a truly personal approach to eye care. The Store Manager leads the team in delivering unparalleled customer experience and achieving key performance indicators through flawless execution of the Brand Story.
Responsibilities
Ensure the LensCrafters team provides unsurpassed Customer Service.
Provide training and coaching to the team leveraging company‑provided programs.
Analyze reporting to create and implement action plans to improve store KPIs, including NPS, % Sales to Plan, Customer Count, Complete Pair, Labor, Training Saturation, Exam Growth, and others.
Attract and hire highly engaged team members to ensure the store has the right people in the right place at the right time.
Partner with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs.
Take pride in the store and guide the team to execute all operational, inventory, and visual tasks to guidelines flawlessly.
Ensure all company‑approved safety programs are implemented and maintained consistently to maintain a safe and fun working environment.
Basic Qualifications
High School graduate or equivalent.
4+ years management/supervisory experience.
Comprehensive knowledge of operations, processes and business implications.
Strong influencing and negotiating skills.
Team building and management skills.
Knowledge of current optical theory and merchandise.
Strong communicator and listener.
Strong basic math skills.
Sales skills.
Familiarity with cash register, computers and calculators.
Ability to manage time under aggressive deadlines.
Preferred Qualifications
College degree or equivalent.
State licensure (if applicable) and/or ABO Certification in non‑licensed states.
LensCrafters Final Inspector Certification.
LensCrafters Quality, Fitting and Adjusting Program.
Previous experience in customer service and retail.
Knowledge of current store merchandise.
High level of business acumen, including detailed knowledge of LC Dashboard.
Compensation Pay Range: 73,416.00 – 131,262.84. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. A competitive bonus and/or commission plan may be offered.
Equal Opportunity Employer EssilorLuxottica complies with all applicable laws related to the application and hiring process. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social condition, perceived domestic violence victim status, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
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