Zuckerberg San Francisco General
Senior Benefits Analyst(1813)-Member Services-San Francisco Health Service Syste
Zuckerberg San Francisco General, San Francisco, California, United States, 94199
Senior Benefits Analyst(1813)-Member Services-San Francisco Health Service System (ID #161873)
Full-time
Certification Rule: Rule of 3
Exam Type: Position Based Test
Job Code and Title: 1813-Senior Benefits Analyst
Fill Type: Permanent Civil Service
Eligible List Type: Combined Promotive and Entrance
Updated Application Deadline: The deadline has been extended.
The job ad will close at 12:00 am PST on Saturday December 20, 2025. Applications must be submitted by 11:59 pm PST on Friday December 19, 2025
Salary Range:
$109,200.00-$132,782.00
SFHSS is responsible for all health benefits administration, including medical, dental, vision, flexible spending accounts (FSA), and a wide array of voluntary benefits for the employees, retirees, and covered dependents of the City and County of San Francisco (CCSF), San Francisco Unified School District, City College of San Francisco, and Superior Court of San Francisco.
Today, we serve over 130,000 employees, retirees, and their covered dependents. \ SFHSS' Mission SFHSS is dedicated to ensuring quality and sustainable benefits that enhance the whole-person health and well‑being of our members and their families throughout their lifecycles.
Responsibilities
Directly supervises a group of Benefits Analysts and Technicians engaged in health, dental and vision insurance activities, such as calculating benefits, membership counseling services, membership enrollment and termination, benefits and eligibility reconciliation.
May plan, implement, and oversee special projects.
Reviews and investigates more complex and difficult cases related to benefits enrollment and eligibility.
Develops training material and trains new employees in work procedures, public relations, and departmental procedures and policies.
Develops training material and trains existing staff on updates in policies and procedures including eligibility and processing refresher trainings.
Provides guidance to staff in answering questions or making eligibility determinations on the more difficult or complex cases.
Supports in‑person and by‑phone member escalations. When applicable develops written communication to members addressing their escalated issues.
Reviews and implements operational procedures: reviews and implements legislative changes relative to the benefit program; applies existing City Charter and Administrative Code provisions.
Compiles and evaluates statistical and other data to prepare various reports.
Contacts City departments, employees, employee representatives, other government agencies and various private entities to furnish and/or obtain information on specialized employee benefit matters.
May include additional duties as assigned.
Education Possession of a baccalaureate degree from an accredited college or university.
Experience Two (2) years of professional experience in administering an employee benefit program.
Substitution Additional qualifying work experience may substitute for the required education on a year for year basis (30 semester/ 45 quarter units equals one year). One year of full‑time employment is equivalent to 2,000 hours. (2,000 hours of qualifying work experience is based on a 40‑hour work week.)
Verification of Education and Experience All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://careers.sf.gov/knowledge/experience-education/
Note:
Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
Selection Process The selection process will include the evaluation of applications in relation to minimum qualifications. After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes:
Minimum Qualification Supplemental Questionnaire (MQSQ): Candidates will be required to complete a MQSQ as part of the employment application at a later time. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.
Supervisory Test Battery: 40% weight. Candidates will be invited to participate in a computer‑based examination designed to measure competencies in job‑related areas which may include but are not limited to: problem solving, leadership, decision making, interpersonal skill, human resources management, team building, communication & conflict management. A passing score must be achieved on the Supervisory Test Battery in order to continue in the selection process. The test score will be valid for three years, starting from the date of the examination. The Supervisory Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments.
Supplemental Questionnaire (SQ): 60% weight. Candidates who pass the Supervisory Test Battery will be invited via a separate online link to complete the Supplemental Questionnaire Examination. The purpose of the SQ Examination is to evaluate the experience, knowledge, skills, and abilities that candidates possess in the job‑related areas.
A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. The eligible list will be available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The duration of the eligible list will be of six (6) months and may be extended with the approval of the Human Resources Director.
Terms of Announcement and Appeal Rights Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by posting the correction on the Department of Human Resources website at https://careers.sf.gov/ .
The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.
Additional Information Regarding Employment with the City and County of San Francisco All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit https://careers.sf.gov/ to begin your application process.
Computers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor and at the City Career Center at City Hall , 1 Dr. Carlton B. Goodlett Place, Room 110.
Ensure your application information is accurate, as changes may not be possible after submission. Your first and last name must match your legal ID for verification, and preferred names can be included in parentheses. Use your personal email address, not a shared or work email, to avoid unfixable issues.
Applicants will receive a confirmation email from notification@smartrecruiters.com that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
If you have any questions regarding this recruitment please contact the Human Resources analyst, Lauren Rowe at lauren.rowe@sfgov.org.
EEO Statement The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.
#J-18808-Ljbffr
Full-time
Certification Rule: Rule of 3
Exam Type: Position Based Test
Job Code and Title: 1813-Senior Benefits Analyst
Fill Type: Permanent Civil Service
Eligible List Type: Combined Promotive and Entrance
Updated Application Deadline: The deadline has been extended.
The job ad will close at 12:00 am PST on Saturday December 20, 2025. Applications must be submitted by 11:59 pm PST on Friday December 19, 2025
Salary Range:
$109,200.00-$132,782.00
SFHSS is responsible for all health benefits administration, including medical, dental, vision, flexible spending accounts (FSA), and a wide array of voluntary benefits for the employees, retirees, and covered dependents of the City and County of San Francisco (CCSF), San Francisco Unified School District, City College of San Francisco, and Superior Court of San Francisco.
Today, we serve over 130,000 employees, retirees, and their covered dependents. \ SFHSS' Mission SFHSS is dedicated to ensuring quality and sustainable benefits that enhance the whole-person health and well‑being of our members and their families throughout their lifecycles.
Responsibilities
Directly supervises a group of Benefits Analysts and Technicians engaged in health, dental and vision insurance activities, such as calculating benefits, membership counseling services, membership enrollment and termination, benefits and eligibility reconciliation.
May plan, implement, and oversee special projects.
Reviews and investigates more complex and difficult cases related to benefits enrollment and eligibility.
Develops training material and trains new employees in work procedures, public relations, and departmental procedures and policies.
Develops training material and trains existing staff on updates in policies and procedures including eligibility and processing refresher trainings.
Provides guidance to staff in answering questions or making eligibility determinations on the more difficult or complex cases.
Supports in‑person and by‑phone member escalations. When applicable develops written communication to members addressing their escalated issues.
Reviews and implements operational procedures: reviews and implements legislative changes relative to the benefit program; applies existing City Charter and Administrative Code provisions.
Compiles and evaluates statistical and other data to prepare various reports.
Contacts City departments, employees, employee representatives, other government agencies and various private entities to furnish and/or obtain information on specialized employee benefit matters.
May include additional duties as assigned.
Education Possession of a baccalaureate degree from an accredited college or university.
Experience Two (2) years of professional experience in administering an employee benefit program.
Substitution Additional qualifying work experience may substitute for the required education on a year for year basis (30 semester/ 45 quarter units equals one year). One year of full‑time employment is equivalent to 2,000 hours. (2,000 hours of qualifying work experience is based on a 40‑hour work week.)
Verification of Education and Experience All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://careers.sf.gov/knowledge/experience-education/
Note:
Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
Selection Process The selection process will include the evaluation of applications in relation to minimum qualifications. After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes:
Minimum Qualification Supplemental Questionnaire (MQSQ): Candidates will be required to complete a MQSQ as part of the employment application at a later time. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.
Supervisory Test Battery: 40% weight. Candidates will be invited to participate in a computer‑based examination designed to measure competencies in job‑related areas which may include but are not limited to: problem solving, leadership, decision making, interpersonal skill, human resources management, team building, communication & conflict management. A passing score must be achieved on the Supervisory Test Battery in order to continue in the selection process. The test score will be valid for three years, starting from the date of the examination. The Supervisory Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments.
Supplemental Questionnaire (SQ): 60% weight. Candidates who pass the Supervisory Test Battery will be invited via a separate online link to complete the Supplemental Questionnaire Examination. The purpose of the SQ Examination is to evaluate the experience, knowledge, skills, and abilities that candidates possess in the job‑related areas.
A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. The eligible list will be available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The duration of the eligible list will be of six (6) months and may be extended with the approval of the Human Resources Director.
Terms of Announcement and Appeal Rights Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by posting the correction on the Department of Human Resources website at https://careers.sf.gov/ .
The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.
Additional Information Regarding Employment with the City and County of San Francisco All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit https://careers.sf.gov/ to begin your application process.
Computers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor and at the City Career Center at City Hall , 1 Dr. Carlton B. Goodlett Place, Room 110.
Ensure your application information is accurate, as changes may not be possible after submission. Your first and last name must match your legal ID for verification, and preferred names can be included in parentheses. Use your personal email address, not a shared or work email, to avoid unfixable issues.
Applicants will receive a confirmation email from notification@smartrecruiters.com that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
If you have any questions regarding this recruitment please contact the Human Resources analyst, Lauren Rowe at lauren.rowe@sfgov.org.
EEO Statement The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.
#J-18808-Ljbffr