Signature Aviation
Airside Experience Specialist - HPN
Signature Aviation, White Plains, New York, United States
Airside Experience Specialist
As an Airside Experience Specialist, you are the face of our private aviation terminal, delivering a seamless, personalized, and welcoming experience for every guest, crew member, and aircraft in our care. In this dynamic role, you'll combine exceptional hospitality with hands‑on operational support to ensure our guests feel cared for, from wheels down to wheels up.
You’ll operate ground service equipment and perform aircraft ground services while engaging guests with professionalism and a service‑first mindset. This role requires schedule flexibility, including nights, weekends and holidays, and the ability to thrive in outdoor environments around active aircraft and in varying weather conditions.
If you enjoy creating memorable guest experiences in a fast‑paced, luxury‑driven environment – and you're excited by the energy of the runway – this is the role for you.
Responsibilities
Work as part of a team to conduct airside operations safely and efficiently in accordance with established policies and standard operating procedures (SOPs), ensuring efficient and accurate communication.
Collaborate with all team members, guests, clients, vendors, and aircraft crewmembers to ensure service needs are met, including fueling, de‑icing, lavatory, ground power, potable water services, parking, marshalling, wing walking, catering delivery and towing.
Proactively prepare for arriving/departing aircraft, identify open tasks, and immediately report safety concerns to stakeholders.
Operate and drive ground service equipment such as fuel trucks, de‑icing trucks, ground power units, tugs and stair trucks.
Load and unload luggage and other cargo into/out of aircraft and from/into the PAT, guest vehicle, or other transport mode.
Provide professional and friendly guest service, exhibiting a positive and helpful attitude at all times.
Offer safe, convenient, and courteous shuttle transportation for guests, luggage and cargo.
Maintain safe, clean, and secure ramps and operations.
Handle fuel quality control, receipt, inventory and accurate documentation.
Understand, comply with, and enforce all operational, safety, and guest service requirements.
Cease work if an unsafe condition or act may cause harm; report concerns to the manager.
Follow emergency response procedures during critical events.
Enforce security protocols as dictated by Signature Aviation and the airport.
Create accurate records pertaining to time worked and services performed.
Minimum Education and/or Experience
High School Diploma or General Education Degree (GED).
Minimum 18 years of age.
Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements for a security badge, and be insurable by the company’s insurance policies.
Must be legally authorized to work in the jurisdiction of employment.
Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel; must pass a color vision test.
Valid state driver’s license; a commercial driver’s license (CDL) may be required in some locations.
Good judgment and ability to follow directions from supervisor/management.
Preferred: 3 to 6 months experience/training in aviation, customer service, or related field, or equivalent education/experience.
Additional Knowledge and Essential Skills
Hospitality: Excellent guest service skills, energetic, outgoing, guest‑obsessed; anticipate needs and prioritize responsibilities.
Language: Read and comprehend safety rules and procedures in English; communicate clearly in English.
Math: Perform simple arithmetic, percentages, fractions, angles, degrees, time.
Physical: Operate vehicles and equipment safely; perform tasks from elevated heights.
Critical Thinking: Carry out multi‑step instructions; handle standardized situations.
Interpersonal: Work well with others; excellent collaboration skills.
Multitasking: Handle multiple tasks simultaneously while maintaining attention to detail.
Computer: Use a computer and email, learn company software, complete training modules.
Task Management: Complete Signature’s training programs successfully and timely.
Pay ranges vary based on multiple factors, including skill set, education, shift, responsibilities, seniority, market, merit, output, productivity, prior training or experience, and travel. The pay starting rate for this position is $23.00/hour, per the collective bargaining agreement.
About Us
With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organization and a certified Great Place to Work™, we are committed to redefining private air travel. Our nearly 6,000‑strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team.
From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.
Benefits
Medical/prescription drug, dental, and vision insurance
Health Savings Account
Flexible Spending Accounts
Life Insurance
Disability Insurance
401(k)
Critical Illness, Hospital Indemnity and Accident Insurance
Identity Theft and Legal Services
Paid time off
Paid Maternity Leave
Tuition reimbursement
Training and Development
Employee Assistance Program (EAP) & Perks
Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.
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You’ll operate ground service equipment and perform aircraft ground services while engaging guests with professionalism and a service‑first mindset. This role requires schedule flexibility, including nights, weekends and holidays, and the ability to thrive in outdoor environments around active aircraft and in varying weather conditions.
If you enjoy creating memorable guest experiences in a fast‑paced, luxury‑driven environment – and you're excited by the energy of the runway – this is the role for you.
Responsibilities
Work as part of a team to conduct airside operations safely and efficiently in accordance with established policies and standard operating procedures (SOPs), ensuring efficient and accurate communication.
Collaborate with all team members, guests, clients, vendors, and aircraft crewmembers to ensure service needs are met, including fueling, de‑icing, lavatory, ground power, potable water services, parking, marshalling, wing walking, catering delivery and towing.
Proactively prepare for arriving/departing aircraft, identify open tasks, and immediately report safety concerns to stakeholders.
Operate and drive ground service equipment such as fuel trucks, de‑icing trucks, ground power units, tugs and stair trucks.
Load and unload luggage and other cargo into/out of aircraft and from/into the PAT, guest vehicle, or other transport mode.
Provide professional and friendly guest service, exhibiting a positive and helpful attitude at all times.
Offer safe, convenient, and courteous shuttle transportation for guests, luggage and cargo.
Maintain safe, clean, and secure ramps and operations.
Handle fuel quality control, receipt, inventory and accurate documentation.
Understand, comply with, and enforce all operational, safety, and guest service requirements.
Cease work if an unsafe condition or act may cause harm; report concerns to the manager.
Follow emergency response procedures during critical events.
Enforce security protocols as dictated by Signature Aviation and the airport.
Create accurate records pertaining to time worked and services performed.
Minimum Education and/or Experience
High School Diploma or General Education Degree (GED).
Minimum 18 years of age.
Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements for a security badge, and be insurable by the company’s insurance policies.
Must be legally authorized to work in the jurisdiction of employment.
Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel; must pass a color vision test.
Valid state driver’s license; a commercial driver’s license (CDL) may be required in some locations.
Good judgment and ability to follow directions from supervisor/management.
Preferred: 3 to 6 months experience/training in aviation, customer service, or related field, or equivalent education/experience.
Additional Knowledge and Essential Skills
Hospitality: Excellent guest service skills, energetic, outgoing, guest‑obsessed; anticipate needs and prioritize responsibilities.
Language: Read and comprehend safety rules and procedures in English; communicate clearly in English.
Math: Perform simple arithmetic, percentages, fractions, angles, degrees, time.
Physical: Operate vehicles and equipment safely; perform tasks from elevated heights.
Critical Thinking: Carry out multi‑step instructions; handle standardized situations.
Interpersonal: Work well with others; excellent collaboration skills.
Multitasking: Handle multiple tasks simultaneously while maintaining attention to detail.
Computer: Use a computer and email, learn company software, complete training modules.
Task Management: Complete Signature’s training programs successfully and timely.
Pay ranges vary based on multiple factors, including skill set, education, shift, responsibilities, seniority, market, merit, output, productivity, prior training or experience, and travel. The pay starting rate for this position is $23.00/hour, per the collective bargaining agreement.
About Us
With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organization and a certified Great Place to Work™, we are committed to redefining private air travel. Our nearly 6,000‑strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team.
From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.
Benefits
Medical/prescription drug, dental, and vision insurance
Health Savings Account
Flexible Spending Accounts
Life Insurance
Disability Insurance
401(k)
Critical Illness, Hospital Indemnity and Accident Insurance
Identity Theft and Legal Services
Paid time off
Paid Maternity Leave
Tuition reimbursement
Training and Development
Employee Assistance Program (EAP) & Perks
Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.
#J-18808-Ljbffr