University of Chicago
Assistant Director of Admissions, Operations
University of Chicago, Chicago, Illinois, United States, 60290
Assistant Director of Admissions, Operations
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$62,000.00/yr - $67,000.00/yr
About the Department As one of the first schools of social work in the United States, the Crown Family School of Social Work, Policy, and Practice has shaped the field for more than 100 years. As part of the University of Chicago, the Crown Family School shares the University’s core values and distinctive intellectual culture. Crown Family School faculty, staff, and students focus on identifying solutions to complex social problems through research, training, and direct community engagement. Guided by an interdisciplinary tradition, Crown Family School scholars conduct innovative research to address interconnected social challenges such as educational inequality, health disparities, crime and violence, poverty, and child and family welfare—working at multiple scales, from individual to policy‑level interventions. More than 10,000 Crown Family School graduates in the US and globally hold leadership positions in academia, at nonprofits, in business, and at governmental agencies. The Crown Family School is the home of several academic centers, including the Susan and Richard Kiphart Center for Global Health and Social Development, the Kersten Institute for Urban Education, the Center for Climate, Health and Society, the Smart Decarceration Project, and the Employment Instability, Family Well‑being, and Social Policy Network (EINet). More information may be found at https://crownschool.uchicago.edu/.
Job Summary The Assistant Director of Admissions, Operations is a key member of the admissions team and plays a critical role in meeting the School’s enrollment goals. This position leads application processing, document and data management, and operational systems supporting the full admissions lifecycle, while also sharing recruitment and advising responsibilities with the Assistant Director team. Primary work categories include: application processing (40%), data and systems management (30%), recruitment and advising (20%), and cross‑team collaboration and committee engagement (10%).
Responsibilities
Oversees the full application processing workflow, including file completion, verification, and preparation for Faculty Admissions Committee review.
Leads the assignment and routing of complete applications to the Faculty Admissions Committee.
Contacts applicants regarding missing or incomplete materials.
Verifies CSWE accreditation for Advanced Standing applicants and evaluates international academic credentials for equivalency and completeness.
Coordinates with the Office of International Affairs and the Dean of Students Office on the successful processing of international admitted students.
Oversees and maintains the CRM (Technolutions Slate), coordinating with the Director of Admissions and UChicago Grad Slate team on annual updates, testing, and system improvements.
Maintains accurate student records and documentation, including final transcript receipt and external education data entry for Slate‑to‑AIS exports.
Assists with the rollover of records to the Field Education database and alerts Field Education staff of attrition or deferrals prior to the start of the term.
Analyzes funnel performance and operational trends to recommend process improvements that enhance applicant experience, reduce processing time, and strengthen data accuracy.
Leads the annual application and decision‑cycle workflow redesign process, identifying pain points, recommending system enhancements, and coordinating updates with internal stakeholders and the UChicago Grad Slate team.
Partners with the Director of Admissions and Assistant Dean on the development of admissions operations strategy, contributing recommendations that shape policies, procedures, and annual enrollment goals.
Assists the Director of Admissions with data security, FERPA compliance, and document retention.
Supervises one student ambassador, including onboarding, workflow delegation, quality assurance of outreach activities, and ongoing coaching to ensure consistent representation of Crown’s brand and admissions priorities.
Collaborates with the admissions team to build, update, and maintain policy, practice, and procedure documentation.
Represents Crown Family School at UChicago Grad Slate meetings and partners with University offices on shared processes and data governance.
Recruits for Crown Family School master’s programs in collaboration with the other Assistant Directors, including presentations, travel, relationship management with assigned prospect pools, and participation in recruitment and yield‑focused events.
Serves as the first line of response for the general admissions inbox, triaging inquiries and directing complex cases to appropriate team members.
Manages ongoing communication with prospective and admitted students through email, phone calls, and individual advising appointments.
Leads the onboarding process for newly admitted students, including managing the onboarding checklist, monitoring yield‑risk and summer‑melt indicators, coordinating outreach with the admissions team, and advising assigned admitted students.
Supports the School’s communication strategy, marketing initiatives, and updates to admissions‑related website content.
Actively contributes to Admissions and Student Life meetings, retreats, events, orientation, and commencement.
Recruits and/or evaluates applicants for admission by interviewing, reading applications, and summarizing evaluations.
Travels and recruits in an assigned geography, assisting with planning and delivering public presentations, special events, and other recruitment activities.
Maintains relationships with all individuals involved in the recruitment process, routinely counseling students and parents regarding the admission process.
Performs other related work as needed.
Education and Qualifications
Minimum qualifications: a college or university degree in a related field.
Minimum requirements include knowledge and skills developed through 2‑5 years of work experience in a related job discipline.
Bachelor’s degree.
Preferred Experience and Competencies
Experience working in a higher education research institution.
Experience with PeopleSoft or similar course management systems.
Demonstrated flexibility and ability to multitask on frequent and constantly changing demands.
Ability to effectively communicate with faculty, graduate students, and various administrative offices at all levels of the university.
Excellent organizational skills.
Attention to detail.
Analytical skills.
Ability to meet deadlines.
Ability to maintain confidentiality.
Ability to resolve problems.
Ability to work independently and as part of a team.
Knowledge of Microsoft Office.
Knowledge, awareness, and diversity, equity, and inclusion skills.
Knowledge of database management software.
Working Conditions
Hybrid
Application Documents
Resume (required)
Cover Letter (preferred)
Reference (when requested)
When applying, the document(s)
MUST
be uploaded via the
My Experience
page, in the section titled
Application Documents
of the application.
Benefits Yes. The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.
Posting Statement The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination. Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case‑by‑case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
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Get AI-powered advice on this job and more exclusive features.
$62,000.00/yr - $67,000.00/yr
About the Department As one of the first schools of social work in the United States, the Crown Family School of Social Work, Policy, and Practice has shaped the field for more than 100 years. As part of the University of Chicago, the Crown Family School shares the University’s core values and distinctive intellectual culture. Crown Family School faculty, staff, and students focus on identifying solutions to complex social problems through research, training, and direct community engagement. Guided by an interdisciplinary tradition, Crown Family School scholars conduct innovative research to address interconnected social challenges such as educational inequality, health disparities, crime and violence, poverty, and child and family welfare—working at multiple scales, from individual to policy‑level interventions. More than 10,000 Crown Family School graduates in the US and globally hold leadership positions in academia, at nonprofits, in business, and at governmental agencies. The Crown Family School is the home of several academic centers, including the Susan and Richard Kiphart Center for Global Health and Social Development, the Kersten Institute for Urban Education, the Center for Climate, Health and Society, the Smart Decarceration Project, and the Employment Instability, Family Well‑being, and Social Policy Network (EINet). More information may be found at https://crownschool.uchicago.edu/.
Job Summary The Assistant Director of Admissions, Operations is a key member of the admissions team and plays a critical role in meeting the School’s enrollment goals. This position leads application processing, document and data management, and operational systems supporting the full admissions lifecycle, while also sharing recruitment and advising responsibilities with the Assistant Director team. Primary work categories include: application processing (40%), data and systems management (30%), recruitment and advising (20%), and cross‑team collaboration and committee engagement (10%).
Responsibilities
Oversees the full application processing workflow, including file completion, verification, and preparation for Faculty Admissions Committee review.
Leads the assignment and routing of complete applications to the Faculty Admissions Committee.
Contacts applicants regarding missing or incomplete materials.
Verifies CSWE accreditation for Advanced Standing applicants and evaluates international academic credentials for equivalency and completeness.
Coordinates with the Office of International Affairs and the Dean of Students Office on the successful processing of international admitted students.
Oversees and maintains the CRM (Technolutions Slate), coordinating with the Director of Admissions and UChicago Grad Slate team on annual updates, testing, and system improvements.
Maintains accurate student records and documentation, including final transcript receipt and external education data entry for Slate‑to‑AIS exports.
Assists with the rollover of records to the Field Education database and alerts Field Education staff of attrition or deferrals prior to the start of the term.
Analyzes funnel performance and operational trends to recommend process improvements that enhance applicant experience, reduce processing time, and strengthen data accuracy.
Leads the annual application and decision‑cycle workflow redesign process, identifying pain points, recommending system enhancements, and coordinating updates with internal stakeholders and the UChicago Grad Slate team.
Partners with the Director of Admissions and Assistant Dean on the development of admissions operations strategy, contributing recommendations that shape policies, procedures, and annual enrollment goals.
Assists the Director of Admissions with data security, FERPA compliance, and document retention.
Supervises one student ambassador, including onboarding, workflow delegation, quality assurance of outreach activities, and ongoing coaching to ensure consistent representation of Crown’s brand and admissions priorities.
Collaborates with the admissions team to build, update, and maintain policy, practice, and procedure documentation.
Represents Crown Family School at UChicago Grad Slate meetings and partners with University offices on shared processes and data governance.
Recruits for Crown Family School master’s programs in collaboration with the other Assistant Directors, including presentations, travel, relationship management with assigned prospect pools, and participation in recruitment and yield‑focused events.
Serves as the first line of response for the general admissions inbox, triaging inquiries and directing complex cases to appropriate team members.
Manages ongoing communication with prospective and admitted students through email, phone calls, and individual advising appointments.
Leads the onboarding process for newly admitted students, including managing the onboarding checklist, monitoring yield‑risk and summer‑melt indicators, coordinating outreach with the admissions team, and advising assigned admitted students.
Supports the School’s communication strategy, marketing initiatives, and updates to admissions‑related website content.
Actively contributes to Admissions and Student Life meetings, retreats, events, orientation, and commencement.
Recruits and/or evaluates applicants for admission by interviewing, reading applications, and summarizing evaluations.
Travels and recruits in an assigned geography, assisting with planning and delivering public presentations, special events, and other recruitment activities.
Maintains relationships with all individuals involved in the recruitment process, routinely counseling students and parents regarding the admission process.
Performs other related work as needed.
Education and Qualifications
Minimum qualifications: a college or university degree in a related field.
Minimum requirements include knowledge and skills developed through 2‑5 years of work experience in a related job discipline.
Bachelor’s degree.
Preferred Experience and Competencies
Experience working in a higher education research institution.
Experience with PeopleSoft or similar course management systems.
Demonstrated flexibility and ability to multitask on frequent and constantly changing demands.
Ability to effectively communicate with faculty, graduate students, and various administrative offices at all levels of the university.
Excellent organizational skills.
Attention to detail.
Analytical skills.
Ability to meet deadlines.
Ability to maintain confidentiality.
Ability to resolve problems.
Ability to work independently and as part of a team.
Knowledge of Microsoft Office.
Knowledge, awareness, and diversity, equity, and inclusion skills.
Knowledge of database management software.
Working Conditions
Hybrid
Application Documents
Resume (required)
Cover Letter (preferred)
Reference (when requested)
When applying, the document(s)
MUST
be uploaded via the
My Experience
page, in the section titled
Application Documents
of the application.
Benefits Yes. The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.
Posting Statement The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination. Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case‑by‑case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
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