Ace Hardware Corporation
About Us
We are a locally owned and operated chain of Ace Hardware stores and it is our mission to promote the “Neighbors Serving Neighbors” environment. Our culture celebrates employee creativity and ideas, all while delivering an outstanding customer experience. With a dynamic atmosphere that welcomes diversity, we are investing in our employees, along with the growth of our company. We also celebrate a culture of recognition, encouraging employees to recognize and thank one another for remarkable behavior.
General Summary The General Manager handles overall store operations and the achievement of company goals and directives. Responsibilities include managing overall store operations and the achievement of company goals and directives. The General Manager will also work to maximize store sales and profitability, along with minimizing expenses. The ideal candidate will share our goal to “Amaze Every Customer Every Time.”
Job Description As General Manager, you will uphold the Core Values which are determined by the management team. The General Manager is responsible for the day-to-day operation of the store. The General Manager is responsible for maximizing store sales and profitability, along with minimizing expenses, while ensuring that the store is optimally stocked and merchandised, and to Amaze Every Customer Every Time. The General Manager contributes to the growth and development of the management team and store team members.
Sales and Operations
Delegates daily workload among team members to meet merchandising and visual presentation standards.
Hires, trains and develops retail team members with goals for growth and success in their positions, provides ongoing performance feedback and recognizes the team’s accomplishments.
Reviews all store evaluations with store management team and team members to identify opportunity areas, and correct all issues with a sense of urgency.
Coordinates the overall supervision of team members to ensure sales performance goals are met and company procedures are followed accurately.
Oversees counting the daily cash register for accuracy and daily bank deposits.
Conducts team member evaluations as per company standards to provide feedback for improvement, praise, recognition and growth opportunities.
Develops and implements in-store marketing including promotions, events and seasonal merchandising based on store needs. Completes merchandising updates according to Company standards.
Works with vendors to develop merchandising strategies for products and have them assist with their plan-o-gram and updates.
Forecasts scheduling needs to meet customer demand and create work schedules.
Monitors payroll to ensure compliance with established budgets and take corrective measures as necessary.
Reviews staffing strengths and opportunities with the Owner prior to additions or terminations.
Customer Service
Promotes Customer Service as the #1 Priority. This must be accomplished on a daily basis through observing, monitoring and coaching team member’s performance and interactions on the sales floor.
Regularly promote sand teaches “Amaze Every Customer Every Time” while leading by example and coaching.
Uses huddles, communication boards, and store meetings as the means to communicate the store’s performance, and educate, engage and motivate the team.
Drives customer satisfaction by ensuring that all customers are acknowledged, customer needs are met, and concerns are resolved quickly.
Reviews all customer service measurement reports (e.g., Mystery Shop, Customer Engagement Survey, etc.), and works with the team to identify opportunities in an effort to sustain or improve overall service levels.
Inventory
Maintains accurate inventory at all stages through on-hand integrity, daily receiving and transfers, store communication, product mix and flow, and adhering to Company best practices, metrics and deadlines.
Utilizes available inventory reports to reduce shrinkage, maintain appropriate stock levels and maximizes inventory accuracy.
Coaching and Training Works on professional development through leadership training opportunities (self-directed learning, local business events, Ace learning and industry events, etc.).
Identifies appropriate training for store team members and oversees all training requirements for all team members (e.g., New-Hire orientation, on-the-job training, vendor training, etc).
Safety, Compliance and Store Work Environment
Enforces safety policies and procedures, and serves as role model for safety.
Enforces store environment procedures to ensure and maintain the best store appearance.
Conducts preventative safety inspections, and take appropriate actions to correct all issues.
Knowledge, Skills and Job Requirements
Prior Ace Hardware experience a plus!
Requires High School diploma or equivalent
Possess a vast product knowledge of hardware-related products, along with a willingness to learn more
Minimum of 3 to 5 years of retail management experience
Have strong leadership and analytical skills
Ability to clearly communicate, both verbally and written and effectively in all situations
Strong problem-solving and organizational skills
Ability to handle multiple projects and tasks with a high attention to detail
Have knowledge of retail computer systems
Have ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business. This includes, but is not limited to, arriving to work on time for scheduled shifts.
Have ability and willingness to conduct yourself with honesty and integrity, as well as dependability.
Have ability to stand for an extended period of time, walk, reach, and bend to perform job duties
Be able to move and handle merchandise up to 40 pounds, and fixtures throughout the store, which entails lifting and performing all functions as set forth
Have flexibility as responsibilities may change based on the needs of the business
Company Introduction Be a part of our story.... Like most people, we love a great story. Our community has given us a great story that we get to live every day! It started in Clarkston in 2016 and now we are in Commerce too! More to come!!! Welcome to Ace Hardware of Clarkston and Ace Hardware of Commerce! The Area's only locally owned and operated Ace Hardware. We are neighbors serving neighbors. The Clarkston location has a long history - first opening as a Damman Hardware back in the early 90's, then becoming Ace some 10 years later. As with life, chapters have a beginning and and ending, and in early 2016 the prior owners made the choice to close the store. As local residents with hardware experience, we jumped at the chance to re-open the store to serve our community! After several months of extensive renovation and updating, we re-opened the store as "Ace Hardware of Clarkston" in October of 2016. Local residents now have the option to buy local and stay local. We loved the relationship we created with our community through our store, so we decided to do it again in 2022! After several more months of extensive renovation and updating, we reopened the store as Ace Hardware of Commerce and gave local residents the opportunity to buy local and stay local once again. We believe that you cannot beat the service and personal touch of a hardware store of a store owned and operated by your neighbors. We are proud to be the only locally owned store in the Area - when your local store is run by your neighbors, instead of a huge corporation - you will feel the difference immediately as a customer and as an associate. Our Family looks forward to serving the community for many years to come! It’s been very humbling for our family to see the warm welcome the community has shown our family, our staff and our store. Within our first year we were named the area’s top Hardware Store by readers of the Clarkston News and have received that award every year since. We have been awarded the Pinnacle Performance award every year from Ace Hardware since our first year - as one of the best performing Ace stores in the country, and have been awarded the Clarkston Community Collaboration Award for our humanitarian efforts in Clarkston. In our second year we were awarded the Beacon Award by our industry as one of the best new store's in the nation. In January 2023, we were recognized by the Ace Hardware Corporation as The Coolest Hardware Store 2023! None of our success would be possible without our team! We are proud of our diverse team made up of all ages and backgrounds. We enjoy mentoring our new high school students, and enjoy learning from our senior staff, some of whom are approaching 80! We simply are here to serve our community - and thank you for considering us for your future employment! As we develop our second store in Commerce Township - we are eager to grow our team and serve even more neighbors in Commerce and the surrounding areas. Best Regards, The Haley Family
#J-18808-Ljbffr
General Summary The General Manager handles overall store operations and the achievement of company goals and directives. Responsibilities include managing overall store operations and the achievement of company goals and directives. The General Manager will also work to maximize store sales and profitability, along with minimizing expenses. The ideal candidate will share our goal to “Amaze Every Customer Every Time.”
Job Description As General Manager, you will uphold the Core Values which are determined by the management team. The General Manager is responsible for the day-to-day operation of the store. The General Manager is responsible for maximizing store sales and profitability, along with minimizing expenses, while ensuring that the store is optimally stocked and merchandised, and to Amaze Every Customer Every Time. The General Manager contributes to the growth and development of the management team and store team members.
Sales and Operations
Delegates daily workload among team members to meet merchandising and visual presentation standards.
Hires, trains and develops retail team members with goals for growth and success in their positions, provides ongoing performance feedback and recognizes the team’s accomplishments.
Reviews all store evaluations with store management team and team members to identify opportunity areas, and correct all issues with a sense of urgency.
Coordinates the overall supervision of team members to ensure sales performance goals are met and company procedures are followed accurately.
Oversees counting the daily cash register for accuracy and daily bank deposits.
Conducts team member evaluations as per company standards to provide feedback for improvement, praise, recognition and growth opportunities.
Develops and implements in-store marketing including promotions, events and seasonal merchandising based on store needs. Completes merchandising updates according to Company standards.
Works with vendors to develop merchandising strategies for products and have them assist with their plan-o-gram and updates.
Forecasts scheduling needs to meet customer demand and create work schedules.
Monitors payroll to ensure compliance with established budgets and take corrective measures as necessary.
Reviews staffing strengths and opportunities with the Owner prior to additions or terminations.
Customer Service
Promotes Customer Service as the #1 Priority. This must be accomplished on a daily basis through observing, monitoring and coaching team member’s performance and interactions on the sales floor.
Regularly promote sand teaches “Amaze Every Customer Every Time” while leading by example and coaching.
Uses huddles, communication boards, and store meetings as the means to communicate the store’s performance, and educate, engage and motivate the team.
Drives customer satisfaction by ensuring that all customers are acknowledged, customer needs are met, and concerns are resolved quickly.
Reviews all customer service measurement reports (e.g., Mystery Shop, Customer Engagement Survey, etc.), and works with the team to identify opportunities in an effort to sustain or improve overall service levels.
Inventory
Maintains accurate inventory at all stages through on-hand integrity, daily receiving and transfers, store communication, product mix and flow, and adhering to Company best practices, metrics and deadlines.
Utilizes available inventory reports to reduce shrinkage, maintain appropriate stock levels and maximizes inventory accuracy.
Coaching and Training Works on professional development through leadership training opportunities (self-directed learning, local business events, Ace learning and industry events, etc.).
Identifies appropriate training for store team members and oversees all training requirements for all team members (e.g., New-Hire orientation, on-the-job training, vendor training, etc).
Safety, Compliance and Store Work Environment
Enforces safety policies and procedures, and serves as role model for safety.
Enforces store environment procedures to ensure and maintain the best store appearance.
Conducts preventative safety inspections, and take appropriate actions to correct all issues.
Knowledge, Skills and Job Requirements
Prior Ace Hardware experience a plus!
Requires High School diploma or equivalent
Possess a vast product knowledge of hardware-related products, along with a willingness to learn more
Minimum of 3 to 5 years of retail management experience
Have strong leadership and analytical skills
Ability to clearly communicate, both verbally and written and effectively in all situations
Strong problem-solving and organizational skills
Ability to handle multiple projects and tasks with a high attention to detail
Have knowledge of retail computer systems
Have ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business. This includes, but is not limited to, arriving to work on time for scheduled shifts.
Have ability and willingness to conduct yourself with honesty and integrity, as well as dependability.
Have ability to stand for an extended period of time, walk, reach, and bend to perform job duties
Be able to move and handle merchandise up to 40 pounds, and fixtures throughout the store, which entails lifting and performing all functions as set forth
Have flexibility as responsibilities may change based on the needs of the business
Company Introduction Be a part of our story.... Like most people, we love a great story. Our community has given us a great story that we get to live every day! It started in Clarkston in 2016 and now we are in Commerce too! More to come!!! Welcome to Ace Hardware of Clarkston and Ace Hardware of Commerce! The Area's only locally owned and operated Ace Hardware. We are neighbors serving neighbors. The Clarkston location has a long history - first opening as a Damman Hardware back in the early 90's, then becoming Ace some 10 years later. As with life, chapters have a beginning and and ending, and in early 2016 the prior owners made the choice to close the store. As local residents with hardware experience, we jumped at the chance to re-open the store to serve our community! After several months of extensive renovation and updating, we re-opened the store as "Ace Hardware of Clarkston" in October of 2016. Local residents now have the option to buy local and stay local. We loved the relationship we created with our community through our store, so we decided to do it again in 2022! After several more months of extensive renovation and updating, we reopened the store as Ace Hardware of Commerce and gave local residents the opportunity to buy local and stay local once again. We believe that you cannot beat the service and personal touch of a hardware store of a store owned and operated by your neighbors. We are proud to be the only locally owned store in the Area - when your local store is run by your neighbors, instead of a huge corporation - you will feel the difference immediately as a customer and as an associate. Our Family looks forward to serving the community for many years to come! It’s been very humbling for our family to see the warm welcome the community has shown our family, our staff and our store. Within our first year we were named the area’s top Hardware Store by readers of the Clarkston News and have received that award every year since. We have been awarded the Pinnacle Performance award every year from Ace Hardware since our first year - as one of the best performing Ace stores in the country, and have been awarded the Clarkston Community Collaboration Award for our humanitarian efforts in Clarkston. In our second year we were awarded the Beacon Award by our industry as one of the best new store's in the nation. In January 2023, we were recognized by the Ace Hardware Corporation as The Coolest Hardware Store 2023! None of our success would be possible without our team! We are proud of our diverse team made up of all ages and backgrounds. We enjoy mentoring our new high school students, and enjoy learning from our senior staff, some of whom are approaching 80! We simply are here to serve our community - and thank you for considering us for your future employment! As we develop our second store in Commerce Township - we are eager to grow our team and serve even more neighbors in Commerce and the surrounding areas. Best Regards, The Haley Family
#J-18808-Ljbffr