PayPal
Lead Product Manager (ERM & Vendor Ecosystem)
PayPal, San Jose, California, United States, 95199
Lead Product Manager (ERM & Vendor Ecosystem)
Company:
PayPal
Overview PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two‑sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third‑party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer customers flexibility to purchase, receive payments, and withdraw funds, and we provide safe fund exchange options using a variety of funding sources.
Job Description Summary We’re hiring a Product Manager to lead the strategy and execution of PayPal’s Enterprise Risk Management (ERM) technology stack, including Archer, ServiceNow and GRC/IRM. This role drives integration, automation, and reporting improvements to enhance risk and compliance processes. The Product Manager will collaborate with Risk, Compliance, Audit, and Technology teams to translate business needs into platform capabilities, shape the ERM tools roadmap for better risk visibility and efficiency, and manage vendor relationships for system upgrades and new feature rollouts.
Essential Responsibilities
Inputs to product strategy with cross‑functional stakeholders consistent with the shared vision for the product.
Implements the architectural roadmap that balances innovative design and technical implementation, while balancing regulatory requirements, time‑to‑market, meeting customer needs and product profitability.
Controls for the customer experience and customer needs in product requirements and as an input to decision making.
Monitors metrics that inform the success of products including usability studies, research and market analysis.
Manages one or more workstreams to include analytics, customer discovery, market research and competitive analysis to drive data‑driven decision‑making.
Monitors product profitability measures, including budget.
Participates in operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews. Interfaces with product leadership as needed.
Partners with content developers, data scientists, product designers and user experience researchers.
Minimum Qualifications
Minimum of 8 years of relevant work experience and a Bachelor's degree or equivalent experience.
Additional Responsibilities And Preferred Qualifications
Experience: 7–10 years in Product Management, Program Management, or Platform Ownership within ERM, GRC, or risk/compliance technology.
Tools Expertise: Hands‑on experience with RSA Archer, ServiceNow IRM, or MetricStream (or equivalent).
Risk Knowledge: Strong understanding of risk frameworks (COSO, NIST, ISO 27001, SOX, FFIEC).
Industry Background: Preferably from financial services, fintech, or regulated enterprise environments.
Technical Fluency: Able to discuss data integration, APIs, and automation concepts with engineering teams.
Soft Skills: Exceptional stakeholder management, communication, and analytical skills.
Compensation The U.S. national annual pay range for this role is $152,500 to $262,350. Actual compensation is based on various factors including but not limited to work location, and relevant skills and experience. The total compensation may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits.
Benefits PayPal is committed to fair and equitable compensation practices. For more information, visit https://www.paypalbenefits.com. We offer a flexible work environment, employee share options, health and life insurance and more.
Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.
Belonging at PayPal Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
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PayPal
Overview PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two‑sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third‑party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer customers flexibility to purchase, receive payments, and withdraw funds, and we provide safe fund exchange options using a variety of funding sources.
Job Description Summary We’re hiring a Product Manager to lead the strategy and execution of PayPal’s Enterprise Risk Management (ERM) technology stack, including Archer, ServiceNow and GRC/IRM. This role drives integration, automation, and reporting improvements to enhance risk and compliance processes. The Product Manager will collaborate with Risk, Compliance, Audit, and Technology teams to translate business needs into platform capabilities, shape the ERM tools roadmap for better risk visibility and efficiency, and manage vendor relationships for system upgrades and new feature rollouts.
Essential Responsibilities
Inputs to product strategy with cross‑functional stakeholders consistent with the shared vision for the product.
Implements the architectural roadmap that balances innovative design and technical implementation, while balancing regulatory requirements, time‑to‑market, meeting customer needs and product profitability.
Controls for the customer experience and customer needs in product requirements and as an input to decision making.
Monitors metrics that inform the success of products including usability studies, research and market analysis.
Manages one or more workstreams to include analytics, customer discovery, market research and competitive analysis to drive data‑driven decision‑making.
Monitors product profitability measures, including budget.
Participates in operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews. Interfaces with product leadership as needed.
Partners with content developers, data scientists, product designers and user experience researchers.
Minimum Qualifications
Minimum of 8 years of relevant work experience and a Bachelor's degree or equivalent experience.
Additional Responsibilities And Preferred Qualifications
Experience: 7–10 years in Product Management, Program Management, or Platform Ownership within ERM, GRC, or risk/compliance technology.
Tools Expertise: Hands‑on experience with RSA Archer, ServiceNow IRM, or MetricStream (or equivalent).
Risk Knowledge: Strong understanding of risk frameworks (COSO, NIST, ISO 27001, SOX, FFIEC).
Industry Background: Preferably from financial services, fintech, or regulated enterprise environments.
Technical Fluency: Able to discuss data integration, APIs, and automation concepts with engineering teams.
Soft Skills: Exceptional stakeholder management, communication, and analytical skills.
Compensation The U.S. national annual pay range for this role is $152,500 to $262,350. Actual compensation is based on various factors including but not limited to work location, and relevant skills and experience. The total compensation may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits.
Benefits PayPal is committed to fair and equitable compensation practices. For more information, visit https://www.paypalbenefits.com. We offer a flexible work environment, employee share options, health and life insurance and more.
Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.
Belonging at PayPal Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
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