ECLARO
Specialist, Scheduling and Cell Logistics
$34.00/hr - $36.00/hr
Job Number: 25-05699
Be part of a company that delivers life-changing healthcare solutions. ECLARO is looking for a
Specialist, Scheduling and Cell Logistics
for our client in
Madison, NJ .
ECLARO’s client is a leader in the Biopharmaceutical Industry, providing quality, innovative, and affordable medicines that make a difference in the lives of patients all over the world.
Position Overview
The Site Account Specialist, Scheduling and Cell Logistics will be responsible for scheduling and monitoring patient treatment schedules for the manufacturing of the Company's commercial autologous cellular immunotherapy products.
They will serve as the Company's cell therapy treatment center's main point of contact for patient scheduling.
The primary duty of the Site Account Specialist, Scheduling and Cell Logistics is to execute day-to-day operations (95% of time).
Participation in projects and working groups is a growth opportunity as operations permit, considering performance and alignment with development plan.
Remote work must be performed at home with consistent office setup and internet access, as extensive work at computers and phones is essential to job function.
Responsibilities
Act as primary scheduling point of contact for assigned treatment sites
Create and maintain patient schedules in coordination with treatment sites and manufacturing sites
Troubleshoot and develop plans of action for issues throughout the patient journey
Interact with internal and external stakeholders over the phone and email
Ensure a positive end-to-end customer experience
Execute exception processes such as product returns, product replacements, and out of spec product
Input and maintain transactional data related to patient schedules within Client's scheduling system
Train treatment sites on patient scheduling processes as assigned
Document feedback from customers and partners as received
Create and maintain master data in account management system
Actively participate in tactical and other meetings as assigned
Facilitate daily operations activities and meetings including shift turnover on rotating basis
Provide real-time scheduling portal support to external users
Lead meetings with commercial matrix teams
Raise escalations and execute as assigned
Track assigned account health and provide insights into trends
Comply with applicable SOPs, work practices, and other documentation
Establish and maintain a trusted relationship with Client commercial matrix team and treatment sites as assigned
Accountable for individual performance
Execute project tasks as assigned
Execute working groups tasks as assigned
Required Qualifications
Education: Bachelor's degree or 3 years of work experience
Experience: Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferred
Highly self‑motivated, self‑aware, and professional
Able to work independently and in groups
Flexible in responding to quickly changing business needs
Exceptional customer service orientation
Skilled at managing tense situations and de‑escalation
Eager to work with teams from other regions and cultures
Able to share workspace for independent and collaborative work
Strong sense of ownership and accountability
Proactive and results‑oriented mindset.
Ability to work independently and as part of a team.
Strong organizational and time management skills.
Commitment to continuous improvement and professional development
If hired, you will enjoy the following ECLARO Benefits
401k Retirement Savings Plan administered by Merrill Lynch
Commuter Check Pretax Commuter Benefits
Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO
Interested candidates may contact:
Paul Quibuyen Christian.Quibuyen@eclaro.com 646-695-2942
Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.
Seniority level
Entry level
Employment type
Contract
Job function
Project Management and Information Technology
Pharmaceutical Manufacturing
#J-18808-Ljbffr
Job Number: 25-05699
Be part of a company that delivers life-changing healthcare solutions. ECLARO is looking for a
Specialist, Scheduling and Cell Logistics
for our client in
Madison, NJ .
ECLARO’s client is a leader in the Biopharmaceutical Industry, providing quality, innovative, and affordable medicines that make a difference in the lives of patients all over the world.
Position Overview
The Site Account Specialist, Scheduling and Cell Logistics will be responsible for scheduling and monitoring patient treatment schedules for the manufacturing of the Company's commercial autologous cellular immunotherapy products.
They will serve as the Company's cell therapy treatment center's main point of contact for patient scheduling.
The primary duty of the Site Account Specialist, Scheduling and Cell Logistics is to execute day-to-day operations (95% of time).
Participation in projects and working groups is a growth opportunity as operations permit, considering performance and alignment with development plan.
Remote work must be performed at home with consistent office setup and internet access, as extensive work at computers and phones is essential to job function.
Responsibilities
Act as primary scheduling point of contact for assigned treatment sites
Create and maintain patient schedules in coordination with treatment sites and manufacturing sites
Troubleshoot and develop plans of action for issues throughout the patient journey
Interact with internal and external stakeholders over the phone and email
Ensure a positive end-to-end customer experience
Execute exception processes such as product returns, product replacements, and out of spec product
Input and maintain transactional data related to patient schedules within Client's scheduling system
Train treatment sites on patient scheduling processes as assigned
Document feedback from customers and partners as received
Create and maintain master data in account management system
Actively participate in tactical and other meetings as assigned
Facilitate daily operations activities and meetings including shift turnover on rotating basis
Provide real-time scheduling portal support to external users
Lead meetings with commercial matrix teams
Raise escalations and execute as assigned
Track assigned account health and provide insights into trends
Comply with applicable SOPs, work practices, and other documentation
Establish and maintain a trusted relationship with Client commercial matrix team and treatment sites as assigned
Accountable for individual performance
Execute project tasks as assigned
Execute working groups tasks as assigned
Required Qualifications
Education: Bachelor's degree or 3 years of work experience
Experience: Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferred
Highly self‑motivated, self‑aware, and professional
Able to work independently and in groups
Flexible in responding to quickly changing business needs
Exceptional customer service orientation
Skilled at managing tense situations and de‑escalation
Eager to work with teams from other regions and cultures
Able to share workspace for independent and collaborative work
Strong sense of ownership and accountability
Proactive and results‑oriented mindset.
Ability to work independently and as part of a team.
Strong organizational and time management skills.
Commitment to continuous improvement and professional development
If hired, you will enjoy the following ECLARO Benefits
401k Retirement Savings Plan administered by Merrill Lynch
Commuter Check Pretax Commuter Benefits
Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO
Interested candidates may contact:
Paul Quibuyen Christian.Quibuyen@eclaro.com 646-695-2942
Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.
Seniority level
Entry level
Employment type
Contract
Job function
Project Management and Information Technology
Pharmaceutical Manufacturing
#J-18808-Ljbffr