State Farm
Customer Service Manager - State Farm Agent Team Member
State Farm, Gaithersburg, Maryland, us, 20883
Position Overview
Successful State Farm Agent is seeking a Bilingual Spanish/English qualified professional to join their winning team for the role of Customer Service Manager - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self‑starter who thrives in a fast‑paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Use a customer‑focused, needs‑based review process to educate customers about insurance options.
Work with the agent to establish and meet marketing goals.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Maintain a strong work ethic with a total commitment to success each and every day.
Benefits
401K
Salary plus commission
Annual Bonus
Paid time off (vacation and personal/sick days)
Growth potential/Opportunity for advancement within my agency
Signing Bonus up to $1000
Requirements
Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
Successful track record of meeting sales goals/quotas preferred
Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
Self‑motivated
Detail oriented
Proactive in problem solving
Ability to work in a team environment
Ability to multi‑task
Ability to make presentations to potential customers
Provide timely and thorough activity reports to agent
Property and Casualty license (must be able to obtain)
Life and Health license (must be able to obtain)
Compensation: $35,000 - $85,000 (Base salary + Monthly Commission + Annual Bonus)
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Gaithersburg, MD and help customers with their insurance and financial services needs, including:
Home insurance
Life insurance
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
Join a community of good neighbors Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none
#J-18808-Ljbffr
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Use a customer‑focused, needs‑based review process to educate customers about insurance options.
Work with the agent to establish and meet marketing goals.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Maintain a strong work ethic with a total commitment to success each and every day.
Benefits
401K
Salary plus commission
Annual Bonus
Paid time off (vacation and personal/sick days)
Growth potential/Opportunity for advancement within my agency
Signing Bonus up to $1000
Requirements
Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
Successful track record of meeting sales goals/quotas preferred
Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
Self‑motivated
Detail oriented
Proactive in problem solving
Ability to work in a team environment
Ability to multi‑task
Ability to make presentations to potential customers
Provide timely and thorough activity reports to agent
Property and Casualty license (must be able to obtain)
Life and Health license (must be able to obtain)
Compensation: $35,000 - $85,000 (Base salary + Monthly Commission + Annual Bonus)
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Gaithersburg, MD and help customers with their insurance and financial services needs, including:
Home insurance
Life insurance
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
Join a community of good neighbors Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none
#J-18808-Ljbffr