AIT Worldwide Logistics
Customer Service Representative I
AIT Worldwide Logistics, Torrance, California, United States, 90504
Customer Service Representative I
AIT Worldwide Logistics
Introduction Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by curiosity and creativity, delivering solutions for our customers. Together, we champion the strength of our global teams and go above and beyond, creating a supportive environment for customer satisfaction. Our culture encourages continuous learning and community giving.
Overview The Customer Service Representative I is the first point of contact for AIT’s customers, troubleshooting delivery issues, establishing new relationships, managing existing accounts and translating customer needs into results‑oriented solutions.
Responsibilities
Answer incoming calls and make outbound calls, ensuring outstanding customer service and completing requests with urgency and professionalism.
Work within the Transportation Management System (TMS) to trace loads and provide customers with shipment updates.
Set up routes, transit times, and schedule appointments for AIT’s services.
Review and respond proactively to customer emails within the assigned team inbox.
Promote additional services such as Proof of Delivery (PODs) to support overall profit.
Act as liaison between sales/account management and customers to enhance service experience.
Escalate problems to sales/account management as needed.
Review processes and take immediate action to correct or solve issues.
Serve as resource for new and existing accounts to ensure accurate and timely delivery.
Provide feedback to improve procedures, increase efficiency, reduce errors, and better serve customers.
Develop and maintain relationships with AIT’s customers and vendors.
Qualifications Education
High School diploma or GED equivalent (Required)
Experience
0‑3 years of customer‑service or related experience (Required)
0‑3 years in freight forwarding, logistics, 3PL, transportation brokerage, or trucking (Preferred)
Skills and Abilities
Microsoft Office Suite (Medium proficiency)
Transportation Management System (TMS) (Low proficiency)
AS400 (Low proficiency)
Other Desired Skills
Team player respectful of fellow teammates (Core Value)
Strong work ethic with ownership, independence, accountability, and autonomy
Growth mindset, passion for self‑improvement, and openness to change
Customer service focus, building relationships with internal and external customers
Compensation Wage range: $21.30 - $29.40 per hour, varying by geography and experience.
Benefits Base compensation plus potential bonus based on performance metrics. Benefits include medical, prescription, health savings account, flexible spending accounts, dental, vision, life, AD&D, disability, supplemental health, employee support, paid parental leave, pet insurance, 401(k), tuition reimbursement, up to 10‑20 vacation days, 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays.
About AIT Worldwide Logistics AIT Worldwide Logistics is a global freight forwarder helping companies grow by expanding access to markets worldwide. With a consultative approach and a network spanning 40 years, AIT offers door‑to‑door deliveries via sea, air, ground, and rail, supported by technology and customized services such as customs clearance and white‑glove solutions.
Equal Opportunity Employer AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630‑766‑8300 ext 5218.
#J-18808-Ljbffr
Introduction Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by curiosity and creativity, delivering solutions for our customers. Together, we champion the strength of our global teams and go above and beyond, creating a supportive environment for customer satisfaction. Our culture encourages continuous learning and community giving.
Overview The Customer Service Representative I is the first point of contact for AIT’s customers, troubleshooting delivery issues, establishing new relationships, managing existing accounts and translating customer needs into results‑oriented solutions.
Responsibilities
Answer incoming calls and make outbound calls, ensuring outstanding customer service and completing requests with urgency and professionalism.
Work within the Transportation Management System (TMS) to trace loads and provide customers with shipment updates.
Set up routes, transit times, and schedule appointments for AIT’s services.
Review and respond proactively to customer emails within the assigned team inbox.
Promote additional services such as Proof of Delivery (PODs) to support overall profit.
Act as liaison between sales/account management and customers to enhance service experience.
Escalate problems to sales/account management as needed.
Review processes and take immediate action to correct or solve issues.
Serve as resource for new and existing accounts to ensure accurate and timely delivery.
Provide feedback to improve procedures, increase efficiency, reduce errors, and better serve customers.
Develop and maintain relationships with AIT’s customers and vendors.
Qualifications Education
High School diploma or GED equivalent (Required)
Experience
0‑3 years of customer‑service or related experience (Required)
0‑3 years in freight forwarding, logistics, 3PL, transportation brokerage, or trucking (Preferred)
Skills and Abilities
Microsoft Office Suite (Medium proficiency)
Transportation Management System (TMS) (Low proficiency)
AS400 (Low proficiency)
Other Desired Skills
Team player respectful of fellow teammates (Core Value)
Strong work ethic with ownership, independence, accountability, and autonomy
Growth mindset, passion for self‑improvement, and openness to change
Customer service focus, building relationships with internal and external customers
Compensation Wage range: $21.30 - $29.40 per hour, varying by geography and experience.
Benefits Base compensation plus potential bonus based on performance metrics. Benefits include medical, prescription, health savings account, flexible spending accounts, dental, vision, life, AD&D, disability, supplemental health, employee support, paid parental leave, pet insurance, 401(k), tuition reimbursement, up to 10‑20 vacation days, 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays.
About AIT Worldwide Logistics AIT Worldwide Logistics is a global freight forwarder helping companies grow by expanding access to markets worldwide. With a consultative approach and a network spanning 40 years, AIT offers door‑to‑door deliveries via sea, air, ground, and rail, supported by technology and customized services such as customs clearance and white‑glove solutions.
Equal Opportunity Employer AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630‑766‑8300 ext 5218.
#J-18808-Ljbffr