Follett Corporation
ELP Part-time Team Member (#25-30604)
Follett Higher Education is a leading educational service provider and omnichannel retailer, providing students, faculty, staff, parents, and fans with the course materials, learning tools, and retail services needed to successfully support the collegiate journey. Follett Higher Education supports over 6 million students through its 1,100 physical and 1,750 eCommerce campus stores across North America. Position Overview
The ELP (Experiential Learning Platform) Team Member is a student of the campus, where the bookstore is located, and focuses on providing exceptional customer service. Greets customers, assists customers with store inquiries, answers the phone and/or directs callers, and rings up purchases using the POS system. Uses safe money‑handling procedures and secure transaction practices. Assists with training new team members. Ensures the sales floor is fully stocked and items priced properly. Team members are required to maintain availability that meets business needs. Responsibilities
Greet customers and render assistance as necessary, responding to inquiries pertaining to products and merchandise. Partners to create and maintain a hassle‑free customer service culture, focused on solutions‑based selling and an exceptional customer experience. Completes online orders in a timely manner. Proficient in the use of order processing applications and shipping applications. Operates POS system: accepting payments, giving change, bagging purchases, and processing employee or faculty discounts as appropriate. Starts up and shuts down register, troubleshoots, counts down register, performs cashier audits, etc. Balances the cash drawer, including checks, credit card receipts, and student charge slips. Observes proper cash handling procedures. May perform data entry/order placement for books and/or merchandise as directed by manager. Conducts research into chargebacks, late orders, and shipping requisitions to answer inquiries and resolve problems. Carry and shelve merchandise inventory; may also pull and package merchandise for return to vendors. Straightens merchandise, stocks shelves, prices merchandise, and may assist in setting up displays and signs. May be required to mop, vacuum, clean shelves and take out trash. Follows all safety and loss prevention processes as outlined by company policy or procedure: tests the EAS security system daily and approaches customers who set off the EAS system, investigates alarms, resolves issues, and logs EAS activations. Ensures inventory control tags are removed and/or replaced on merchandise according to company standards as applicable. Other duties as assigned. Requirements
High school diploma or equivalent. General computer skills. Verbal and written communication skills. Travel: minimal – less than 10%. Physical requirements: Able to stand, walk, and smile for extended periods of time. Able to stoop and kneel. Push, pull, lift, or carry up to 35 lbs. Ascend or descend ladders, stairs, ramps.
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Follett Higher Education is a leading educational service provider and omnichannel retailer, providing students, faculty, staff, parents, and fans with the course materials, learning tools, and retail services needed to successfully support the collegiate journey. Follett Higher Education supports over 6 million students through its 1,100 physical and 1,750 eCommerce campus stores across North America. Position Overview
The ELP (Experiential Learning Platform) Team Member is a student of the campus, where the bookstore is located, and focuses on providing exceptional customer service. Greets customers, assists customers with store inquiries, answers the phone and/or directs callers, and rings up purchases using the POS system. Uses safe money‑handling procedures and secure transaction practices. Assists with training new team members. Ensures the sales floor is fully stocked and items priced properly. Team members are required to maintain availability that meets business needs. Responsibilities
Greet customers and render assistance as necessary, responding to inquiries pertaining to products and merchandise. Partners to create and maintain a hassle‑free customer service culture, focused on solutions‑based selling and an exceptional customer experience. Completes online orders in a timely manner. Proficient in the use of order processing applications and shipping applications. Operates POS system: accepting payments, giving change, bagging purchases, and processing employee or faculty discounts as appropriate. Starts up and shuts down register, troubleshoots, counts down register, performs cashier audits, etc. Balances the cash drawer, including checks, credit card receipts, and student charge slips. Observes proper cash handling procedures. May perform data entry/order placement for books and/or merchandise as directed by manager. Conducts research into chargebacks, late orders, and shipping requisitions to answer inquiries and resolve problems. Carry and shelve merchandise inventory; may also pull and package merchandise for return to vendors. Straightens merchandise, stocks shelves, prices merchandise, and may assist in setting up displays and signs. May be required to mop, vacuum, clean shelves and take out trash. Follows all safety and loss prevention processes as outlined by company policy or procedure: tests the EAS security system daily and approaches customers who set off the EAS system, investigates alarms, resolves issues, and logs EAS activations. Ensures inventory control tags are removed and/or replaced on merchandise according to company standards as applicable. Other duties as assigned. Requirements
High school diploma or equivalent. General computer skills. Verbal and written communication skills. Travel: minimal – less than 10%. Physical requirements: Able to stand, walk, and smile for extended periods of time. Able to stoop and kneel. Push, pull, lift, or carry up to 35 lbs. Ascend or descend ladders, stairs, ramps.
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