Citizens
Physical Security Command Center Analyst (1st shift)
Citizens, Johnston, Rhode Island, us, 02919
Physical Security Command Center Analyst (1st shift)
Join to apply for the
Physical Security Command Center Analyst (1st shift)
role at
Citizens Physical Security Command Center Analyst (1st shift)
1 day ago Be among the first 25 applicants Join to apply for the
Physical Security Command Center Analyst (1st shift)
role at
Citizens Description
The Physical Security Command Center (PSCC) is a 24x7 operation tasked with the navigation of elevated security activity normally received in the form of alarms and phone calls. The primary objective of the PSCC is to mitigate the potential of business disruptions, injury, and loss of life, assets, property and reputation. Description
The Physical Security Command Center (PSCC) is a 24x7 operation tasked with the navigation of elevated security activity normally received in the form of alarms and phone calls. The primary objective of the PSCC is to mitigate the potential of business disruptions, injury, and loss of life, assets, property and reputation.
In this role, you will work in a team environment and will have a comprehensive understanding of physical security systems and emergency dispatching protocols and will be an ambassador of service to our colleagues and customers, possessing the ability to retain information and communicate facts forward with context intact.
Responsibilities Will Include (but Are Not Limited To)
Building and maintaining strong and effective relationships across multiple business areas, divisions and where appropriate, vendors and emergency services. Resolving security system alarms, calls, email, and alerts with emphasis on supporting the Citizens Bank footprint (i.e. Branches, Admin Bldgs., Back Offices, Home Lending, and Remote ATMs). Supporting optimum performance of all physical security equipment (i.e., cameras, DVR/NVR, Parabit, access readers, alarm devices and panel communication lines). Dispatching emergency services for life/safety events. Maintaining service level standards for Alertline related phone calls (i.e., emergency, non-emergency, immediate terminations, and workplace violence hotline). Monitoring 3rd Party emergency alert notification systems (i.e., NC4, 3SI and SOS Travel Tracker). Supporting administrative tasks required to meet audit, regulatory, and internal procedure obligations. Timelines adhered to for event notification (i.e., escalations and courtesy emails).
This role is a 1st shift Sunday through Thursday opportunity with the hours of 7am – 3:00pm.
Experience And Skills
Current experience working in a PS Command Center desired but not a requirement Proven aptitude with technology and proficiency with Windows O/S and Microsoft products (i.e., Excel, Word, Outlook, OneNote) Ability to handle confidential information appropriately. Proven ability to work independently as well as cooperatively in a team environment. Ability to sit for long periods of time, with lunch/break time directed by office activity. Experience maintaining professionalism during peak volumes and stressful situations. Ability to time-management assigned projects, set priorities and exercise good independent judgment. Strong verbal and written communication skills. Extensive keyboarding or touch-typing experience where speed and accuracy are preferred. Reliable transportation to report for duty at the primary (East Providence) or D/R location (Johnston). Flexible to work any shift during times of critical staffing and emergency events.
Education
High School Diploma
Hours & Work Schedule
Hours per Week: 40
Work Schedule: Sunday through Thursday 7:00AM – 3:00PM
Pay Transparency
The salary range for this position is $48,000 - $52,000 per year. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Information Technology Industries Banking Referrals increase your chances of interviewing at Citizens by 2x Sign in to set job alerts for “Security Analyst” roles.
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Join to apply for the
Physical Security Command Center Analyst (1st shift)
role at
Citizens Physical Security Command Center Analyst (1st shift)
1 day ago Be among the first 25 applicants Join to apply for the
Physical Security Command Center Analyst (1st shift)
role at
Citizens Description
The Physical Security Command Center (PSCC) is a 24x7 operation tasked with the navigation of elevated security activity normally received in the form of alarms and phone calls. The primary objective of the PSCC is to mitigate the potential of business disruptions, injury, and loss of life, assets, property and reputation. Description
The Physical Security Command Center (PSCC) is a 24x7 operation tasked with the navigation of elevated security activity normally received in the form of alarms and phone calls. The primary objective of the PSCC is to mitigate the potential of business disruptions, injury, and loss of life, assets, property and reputation.
In this role, you will work in a team environment and will have a comprehensive understanding of physical security systems and emergency dispatching protocols and will be an ambassador of service to our colleagues and customers, possessing the ability to retain information and communicate facts forward with context intact.
Responsibilities Will Include (but Are Not Limited To)
Building and maintaining strong and effective relationships across multiple business areas, divisions and where appropriate, vendors and emergency services. Resolving security system alarms, calls, email, and alerts with emphasis on supporting the Citizens Bank footprint (i.e. Branches, Admin Bldgs., Back Offices, Home Lending, and Remote ATMs). Supporting optimum performance of all physical security equipment (i.e., cameras, DVR/NVR, Parabit, access readers, alarm devices and panel communication lines). Dispatching emergency services for life/safety events. Maintaining service level standards for Alertline related phone calls (i.e., emergency, non-emergency, immediate terminations, and workplace violence hotline). Monitoring 3rd Party emergency alert notification systems (i.e., NC4, 3SI and SOS Travel Tracker). Supporting administrative tasks required to meet audit, regulatory, and internal procedure obligations. Timelines adhered to for event notification (i.e., escalations and courtesy emails).
This role is a 1st shift Sunday through Thursday opportunity with the hours of 7am – 3:00pm.
Experience And Skills
Current experience working in a PS Command Center desired but not a requirement Proven aptitude with technology and proficiency with Windows O/S and Microsoft products (i.e., Excel, Word, Outlook, OneNote) Ability to handle confidential information appropriately. Proven ability to work independently as well as cooperatively in a team environment. Ability to sit for long periods of time, with lunch/break time directed by office activity. Experience maintaining professionalism during peak volumes and stressful situations. Ability to time-management assigned projects, set priorities and exercise good independent judgment. Strong verbal and written communication skills. Extensive keyboarding or touch-typing experience where speed and accuracy are preferred. Reliable transportation to report for duty at the primary (East Providence) or D/R location (Johnston). Flexible to work any shift during times of critical staffing and emergency events.
Education
High School Diploma
Hours & Work Schedule
Hours per Week: 40
Work Schedule: Sunday through Thursday 7:00AM – 3:00PM
Pay Transparency
The salary range for this position is $48,000 - $52,000 per year. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Information Technology Industries Banking Referrals increase your chances of interviewing at Citizens by 2x Sign in to set job alerts for “Security Analyst” roles.
Physical Security Command Center Analyst (3rd Shift)
Johnston, RI $48,000.00-$52,000.00 4 days ago Epic Certified SER/Security/Healthy Planet/Compass Rose Analyst
Rhode Island, United States $68,520.00-$156,480.00 1 week ago Pawtucket, RI $82,200.00-$123,200.00 1 week ago Rhode Island, United States $100,000.00-$175,000.00 2 weeks ago Massachusetts, United States $100,000.00-$175,000.00 2 weeks ago Manager, Information Security Innovation Engineer (Automation and Innovation)
Rhode Island, United States $100,000.00-$190,000.00 2 weeks ago Massachusetts, United States $100,000.00-$190,000.00 2 weeks ago Massachusetts, United States $273,600.00-$342,000.00 1 week ago Senior Director, Inside Sales - Boston | Boston Metro Area - Massachusetts - USA (Remote)
Massachusetts, United States $273,600.00-$342,000.00 2 weeks ago Pawtucket, RI $90,900.00-$136,300.00 19 hours ago Pawtucket, RI $101,400.00-$152,200.00 19 hours ago Systems Security Analyst/Cyber Defense Analyst
Information Security & Compliance Specialist
Warwick, RI $100,000.00-$110,000.00 1 hour ago Cyber Security Operations Center Analyst- Tier 3
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr