Hustle Notice Biz is hiring: Customer Service Specialist in Houston

Customer Service Specialist

Department: Comvox Co

Employment Type: Full Time

Location: Houston, TX

Compensation: $5,700 - $6,000 / year

Description

We are seeking a dedicated and enthusiastic Customer Service Specialist to join our dynamic team. In this role, you will be the frontline representative of our company, responsible for delivering exceptional service to our valued customers. Your primary goal will be to enhance customer satisfaction by addressing inquiries, resolving issues efficiently, and providing accurate information about our products and services.

Key Responsibilities

• Handle customer inquiries and provide accurate information regarding products and services.
• Resolve customer complaints in a timely and effective manner to ensure satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Follow up with customers to ensure their issues are fully resolved and they are satisfied with our solutions.
• Collaborate with cross-functional teams to improve customer service processes and enhance the overall customer experience.
• Stay informed about product updates, promotions, and company policies to provide accurate information to customers.

Skills, Knowledge and Expertise

• Proven experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a proactive approach to resolving issues.
• Ability to handle multiple priorities in a fast-paced environment.
• Proficiency in using customer service software and tools.
• A positive attitude and a genuine desire to help customers.

Benefits

• Competitive salary ($57,000 – $60,000 per year).
• Professional growth and advancement opportunities.
• Health, dental, and vision insurance.
• Paid time off and company holidays.
• Supportive and collaborative team environment.
• Hands-on experience with high-profile clients and events.