Customer Service Representative Job at EmergencyMD in Denver

Do you have excellent communication skills and excel at connecting with others? Are you highly organized? Rogers & Sons, Inc., is seeking a full-time Customer Service Representative to join our dynamic HVAC team in the heart of Denver, CO!

Our team receives competitive pay between $25 and $28 an hour. We also provide excellent benefits, including:

• Medical
• Dental
• Vision
• 401k
• AFLAC
• Company life insurance
• Supplemental Life Insurance
• Paid time off
• Sick pay
• Holiday pay
• Short Term Disability
• Flexible Schedule
• Pension program

If this sounds like the perfect role for you, apply now!

YOUR SCHEDULE

• 7:00 am - 3:30 pm

YOUR DAY AS OUR CUSTOMER SERVICE REPRESENTATIVE

When you join our HVAC company as a Customer Service Representative, you start your day as the first point of contact, answering all incoming company phone calls and promptly responding to podium text requests. With a friendly tone, you convert these calls and messages into booked appointments while gathering all necessary details. You create new customer profiles and site entries in the system, ensuring each record is accurate and up to date. Throughout the day, you maintain the Construction Service Dispatch board, staying organized as you schedule and coordinate service appointments. Between calls, you focus on selling and maintaining office Planned Maintenance, supporting the team, and contributing to the smooth operation of the service department.

WHAT WE NEED FROM YOU

• 2+ years related experience and/or training in customer service and dispatching OR equivalent combination of education and experience

Preferred qualifications

• Knowledge of the HVAC Industry
• Highly organized with excellent follow-through skills
• Strong verbal and written communication
• Ability to build trust and show empathy to others

OUR STORY

As a family-owned and operated company, we have been a cornerstone in the Denver Metro area for over 45 years. We are now entering our 47th year of business, offering unparalleled quality comfort systems for residential, commercial, and industrial customers. Our commitment extends beyond exceptional service; we are dedicated to building up and serving our family of team members, customers, and the community.

Being part of our team means more than just holding a job; it means being recognized and valued for your unique capabilities. We invest in our employees, providing the tools and training necessary for individual growth and career success in the HVAC industry. We take pride in understanding your career aspirations and supporting your journey to achieve them, making Rogers & Sons a place where your professional goals can become a reality.

WE CAN'T WAIT TO HEAR FROM YOU

If this sounds like the right customer service job for you, don't wait - apply today to join our team. We make it incredibly easy with our initial application. We look forward to hearing from you!

Must have the ability to pass a background check and drug screening test.