LensCrafters
LensCrafters – EyeCare Advisor (Part‑Time)
LensCrafters is a vision leader combining state‑of‑the‑art technology with a personal approach to eye care. We are looking for a dedicated customer‑service associate to deliver the LensCrafters Experience and support our optical team.
Store #:
000178 LensCrafters Position:
Part‑Time
Responsibilities
Greets customers within 30 seconds.
Answers the telephone within three rings in a friendly manner.
Explains required paperwork, tests, products and services.
Reviews prescriptions and patient information carefully, consulting with the Optician, Managing Doctor or Retail Management when necessary.
Shows patience and courtesy to indecisive or difficult customers and patients.
Performs work accurately and thoroughly despite time pressure and customer volume.
Identifies situations involving unsatisfied customers and resolves them quickly.
Demonstrates knowledge of appointment book/scheduling procedures and computer operation.
Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
Places contact lens orders, processes shipments and submits invoices for payment.
Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details.
Accurately collects proper payment following company procedures and retains proper change for a variety of transactions.
Explains “One Hour” processing and expected delivery times.
Takes pride in the appearance of the store and ensures visual displays are in accordance with company guidelines.
Maintains a safe working environment for all associates and patients.
Responds quickly to changes in store promotions with appropriate staff communications, graphics and point‑of‑purchase materials.
Retail Knowledge
Demonstrates good product knowledge and accurately describes the features and benefits of various lenses and frames.
Assists the customer in selecting frames and lenses that best suit their vision, lifestyle and budget.
Doctor’s Office Support
Performs all pre‑examination testing with accuracy and assists patients in any questions about contact‑lens care.
Provides clinical support to the optometrist as needed and maintains and disinfects contact lens inventory.
Basic Qualifications
High school graduate or equivalent.
Strong customer service skills.
Knowledge of current fashion trends.
Strong communicator and listener.
Problem‑solving ability.
Familiarity with cash register, computers and calculators.
Organization skills.
Sales skills.
Strong basic math skills.
Knowledge of office and store merchandise.
Preferred Qualifications
Previous experience in customer service, retail and/or optical.
Strong interpersonal skills.
Pay Range:
$18.90 – $27.27 per hour Competitive bonus and commission plan may also be offered. Benefits may include health care, retirement savings, paid time off/vacation and employee discounts.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religious, age, disability, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy, genetic information, or any other characteristics protected by law. Native Americans in the U.S. receive preference in accordance with Tribal Law.
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LensCrafters is a vision leader combining state‑of‑the‑art technology with a personal approach to eye care. We are looking for a dedicated customer‑service associate to deliver the LensCrafters Experience and support our optical team.
Store #:
000178 LensCrafters Position:
Part‑Time
Responsibilities
Greets customers within 30 seconds.
Answers the telephone within three rings in a friendly manner.
Explains required paperwork, tests, products and services.
Reviews prescriptions and patient information carefully, consulting with the Optician, Managing Doctor or Retail Management when necessary.
Shows patience and courtesy to indecisive or difficult customers and patients.
Performs work accurately and thoroughly despite time pressure and customer volume.
Identifies situations involving unsatisfied customers and resolves them quickly.
Demonstrates knowledge of appointment book/scheduling procedures and computer operation.
Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
Places contact lens orders, processes shipments and submits invoices for payment.
Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details.
Accurately collects proper payment following company procedures and retains proper change for a variety of transactions.
Explains “One Hour” processing and expected delivery times.
Takes pride in the appearance of the store and ensures visual displays are in accordance with company guidelines.
Maintains a safe working environment for all associates and patients.
Responds quickly to changes in store promotions with appropriate staff communications, graphics and point‑of‑purchase materials.
Retail Knowledge
Demonstrates good product knowledge and accurately describes the features and benefits of various lenses and frames.
Assists the customer in selecting frames and lenses that best suit their vision, lifestyle and budget.
Doctor’s Office Support
Performs all pre‑examination testing with accuracy and assists patients in any questions about contact‑lens care.
Provides clinical support to the optometrist as needed and maintains and disinfects contact lens inventory.
Basic Qualifications
High school graduate or equivalent.
Strong customer service skills.
Knowledge of current fashion trends.
Strong communicator and listener.
Problem‑solving ability.
Familiarity with cash register, computers and calculators.
Organization skills.
Sales skills.
Strong basic math skills.
Knowledge of office and store merchandise.
Preferred Qualifications
Previous experience in customer service, retail and/or optical.
Strong interpersonal skills.
Pay Range:
$18.90 – $27.27 per hour Competitive bonus and commission plan may also be offered. Benefits may include health care, retirement savings, paid time off/vacation and employee discounts.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religious, age, disability, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy, genetic information, or any other characteristics protected by law. Native Americans in the U.S. receive preference in accordance with Tribal Law.
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