Alerus
Join to apply for the
Loan Operations Manager
role at
Alerus .
Who Are We Alerus is a commercial wealth bank and national retirement provider with one core purpose: helping clients achieve their financial goals. We are driven by a shared commitment to always do the right thing; leading with integrity and providing valued advice and guidance to our clients. We value the expertise and skillsets each team member provides and encourage collaboration, innovation, adaptability, and an entrepreneurial spirit at all levels of our company. By consistently seeking improvements and growth, we foster long‑term relationships with clients and team members. We are proud to be recognized as a Top Workplace by numerous industry and regional outlets.
About the Role The Loan Operations Manager is responsible for ensuring the efficient, accurate, and compliant handling of consumer loan documentation, as well as loan servicing for both consumer and commercial portfolios, and first‑line loan operations compliance. This role requires sound judgment and the ability to accept, support, and implement continuous change. The Loan Operations Manager will interact with various levels of management and help foster a cohesive, high‑performing team by directing workflow, supporting strong communication, and demonstrating effective judgment and leadership to ensure the timely execution of all tasks and functions. In addition, this position is centered on delivering an exceptional client experience and will collaborate with departments across the bank to ensure superior service.
What You’ll Be Doing
Manage the day‑to‑day activities of the Consumer Loan Documentation, Loan Servicing and Loan Operations Compliance teams
Deliver coaching, motivation, and support to the team to ensure timely and accurate execution of daily functions while following established processes and meeting regulatory compliance
Collaborate and consult with stakeholders to ensure excellent customer service to internal and external clients
Identify and pursue process improvements and efficiencies that improve the client experience and reduce expenses
Evaluate and identify potential internal control or compliance issues and research accordingly
Research and make decisions/recommendations regarding complex or unique requests
Provide technical expertise for data input and lending related issues
Deliver leadership for new system projects, departmental initiatives and team processes
Demonstrate excellent knowledge of regulations, systems, and processes that pertain to loan operations
What You Should Have
5 years of leadership experience
6 years of experience in loan operations with expertise in lending regulations
Proven strategic thinking and creative problem‑solving with the ability to analyze issues and identify solutions
Demonstrated ability to manage high‑volume, time‑sensitive transactions and situations
Promotes a positive work environment that encourages teamwork and creates a learning culture
Ability to carry out the work of bank operations programs and projects, including availability to work after hours to support business needs
What We Bring To The Table
Competitive compensation including base salary, bonus and/or incentive opportunities
Comprehensive benefits package providing a wide range of health and well‑being benefits, including medical, dental, vision, life and long‑term disability insurance; and 401(k) and ESOP for retirement savings
Generous paid time off programs such as flexible time off, company‑paid holidays, parental and bereavement leave
Learning and development resources for personal and professional career development, and advancement opportunities
Access to financial experts for guidance, financial wellness tools, and discounts on Alerus products and services
Support for the communities we live in through paid volunteer time and a company donation match opportunity
Work Environment Work is typically performed in an office setting. The employee is regularly required to sit for extended periods of time. The employee is occasionally required to move about the office utilizing proper ergonomic safeguards when doing so. Additionally, the employee must occasionally lift or move supplies and materials up to 20 pounds.
Base Pay Range $80,000 - $120,000 per year
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Management and Manufacturing
EEO Statement Alerus is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
#J-18808-Ljbffr
Loan Operations Manager
role at
Alerus .
Who Are We Alerus is a commercial wealth bank and national retirement provider with one core purpose: helping clients achieve their financial goals. We are driven by a shared commitment to always do the right thing; leading with integrity and providing valued advice and guidance to our clients. We value the expertise and skillsets each team member provides and encourage collaboration, innovation, adaptability, and an entrepreneurial spirit at all levels of our company. By consistently seeking improvements and growth, we foster long‑term relationships with clients and team members. We are proud to be recognized as a Top Workplace by numerous industry and regional outlets.
About the Role The Loan Operations Manager is responsible for ensuring the efficient, accurate, and compliant handling of consumer loan documentation, as well as loan servicing for both consumer and commercial portfolios, and first‑line loan operations compliance. This role requires sound judgment and the ability to accept, support, and implement continuous change. The Loan Operations Manager will interact with various levels of management and help foster a cohesive, high‑performing team by directing workflow, supporting strong communication, and demonstrating effective judgment and leadership to ensure the timely execution of all tasks and functions. In addition, this position is centered on delivering an exceptional client experience and will collaborate with departments across the bank to ensure superior service.
What You’ll Be Doing
Manage the day‑to‑day activities of the Consumer Loan Documentation, Loan Servicing and Loan Operations Compliance teams
Deliver coaching, motivation, and support to the team to ensure timely and accurate execution of daily functions while following established processes and meeting regulatory compliance
Collaborate and consult with stakeholders to ensure excellent customer service to internal and external clients
Identify and pursue process improvements and efficiencies that improve the client experience and reduce expenses
Evaluate and identify potential internal control or compliance issues and research accordingly
Research and make decisions/recommendations regarding complex or unique requests
Provide technical expertise for data input and lending related issues
Deliver leadership for new system projects, departmental initiatives and team processes
Demonstrate excellent knowledge of regulations, systems, and processes that pertain to loan operations
What You Should Have
5 years of leadership experience
6 years of experience in loan operations with expertise in lending regulations
Proven strategic thinking and creative problem‑solving with the ability to analyze issues and identify solutions
Demonstrated ability to manage high‑volume, time‑sensitive transactions and situations
Promotes a positive work environment that encourages teamwork and creates a learning culture
Ability to carry out the work of bank operations programs and projects, including availability to work after hours to support business needs
What We Bring To The Table
Competitive compensation including base salary, bonus and/or incentive opportunities
Comprehensive benefits package providing a wide range of health and well‑being benefits, including medical, dental, vision, life and long‑term disability insurance; and 401(k) and ESOP for retirement savings
Generous paid time off programs such as flexible time off, company‑paid holidays, parental and bereavement leave
Learning and development resources for personal and professional career development, and advancement opportunities
Access to financial experts for guidance, financial wellness tools, and discounts on Alerus products and services
Support for the communities we live in through paid volunteer time and a company donation match opportunity
Work Environment Work is typically performed in an office setting. The employee is regularly required to sit for extended periods of time. The employee is occasionally required to move about the office utilizing proper ergonomic safeguards when doing so. Additionally, the employee must occasionally lift or move supplies and materials up to 20 pounds.
Base Pay Range $80,000 - $120,000 per year
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Management and Manufacturing
EEO Statement Alerus is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
#J-18808-Ljbffr