The Home Depot
Installation Coordinator - Portland, OR
The Home Depot, Portland, Oregon, United States, 97204
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Installation Coordinator – Portland, OR
role at
The Home Depot .
Base Pay Range $20.00/hr - $25.00/hr
Position Purpose The HDIS Installation Coordinator operates as an internal and external customer support expert that helps build, manage, and facilitate an excellent customer experience. Installation Coordinators assist customers and Install Field teams, directing the flow of jobs based on various business needs and monitoring job statuses for all interior and exterior product lines. They schedule pre‑installation inspections, complete job movement tasks, and manage the services process in the branch. As the main point of contact between the customer and The Home Depot for all job‑related needs, the coordinator meets and exceeds performance metrics related to timely paperwork completion and efficient job movement, contributing to the goal of installing 100% backlog.
Key Responsibilities
35% Customer Experience – Initiates and maintains regular communication with customers across the install life cycle, ensures timely follow‑up, resolves open questions, and provides ongoing support.
25% Job Process Support – Communicates and coordinates with internal and external branch partners (including Branch Support Center, Sales, Installation, and others) to resolve job inquiries, aid customer escalations, and support branch operations.
40% Operations – Facilitates efficient intake and management of all open jobs, reviews paperwork, collects payments, schedules pre‑installation inspections, performs data entry, places material orders for interior lines, processes labor bills for third‑party service providers, and schedules services with customers as needed.
Direct Manager/Direct Reports
This position reports to the District Installation Manager.
Direct Reports: 0.
Travel Requirements
Typically requires overnight travel less than 10% of the time.
Physical Requirements
Mostly seated; occasional light lifting or moving needed.
Working Conditions
Indoor environment; infrequent and non‑objectionable unpleasant conditions.
Minimum Qualifications
Must be 18 years of age or older.
Must be legally permitted to work in the United States.
Preferred Qualifications
Knowledge or experience in the home improvement or construction industry, and prior clerical and/or administrative background.
Excellent interpersonal and customer service skills, urgency, and problem‑solving skills.
Minimum Education
High school diploma or GED.
Preferred Education
No additional education.
Minimum Years Of Work Experience
1 year.
Preferred Years Of Work Experience
No additional years of experience.
Minimum Leadership Experience
None.
Preferred Leadership Experience
None.
Certifications
None.
Competencies
Self‑motivated with initiative.
Strong written and verbal communication skills.
Strong organizational skills, attention to detail, ability to work in a fast‑paced environment.
Proficiency in Microsoft Office.
Ability to manage multiple tasks simultaneously, maintain accurate records, and follow up promptly.
Seniority Level Not Applicable.
Employment Type Full‑time.
Job Function Other.
Industries Consumer Services.
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Installation Coordinator – Portland, OR
role at
The Home Depot .
Base Pay Range $20.00/hr - $25.00/hr
Position Purpose The HDIS Installation Coordinator operates as an internal and external customer support expert that helps build, manage, and facilitate an excellent customer experience. Installation Coordinators assist customers and Install Field teams, directing the flow of jobs based on various business needs and monitoring job statuses for all interior and exterior product lines. They schedule pre‑installation inspections, complete job movement tasks, and manage the services process in the branch. As the main point of contact between the customer and The Home Depot for all job‑related needs, the coordinator meets and exceeds performance metrics related to timely paperwork completion and efficient job movement, contributing to the goal of installing 100% backlog.
Key Responsibilities
35% Customer Experience – Initiates and maintains regular communication with customers across the install life cycle, ensures timely follow‑up, resolves open questions, and provides ongoing support.
25% Job Process Support – Communicates and coordinates with internal and external branch partners (including Branch Support Center, Sales, Installation, and others) to resolve job inquiries, aid customer escalations, and support branch operations.
40% Operations – Facilitates efficient intake and management of all open jobs, reviews paperwork, collects payments, schedules pre‑installation inspections, performs data entry, places material orders for interior lines, processes labor bills for third‑party service providers, and schedules services with customers as needed.
Direct Manager/Direct Reports
This position reports to the District Installation Manager.
Direct Reports: 0.
Travel Requirements
Typically requires overnight travel less than 10% of the time.
Physical Requirements
Mostly seated; occasional light lifting or moving needed.
Working Conditions
Indoor environment; infrequent and non‑objectionable unpleasant conditions.
Minimum Qualifications
Must be 18 years of age or older.
Must be legally permitted to work in the United States.
Preferred Qualifications
Knowledge or experience in the home improvement or construction industry, and prior clerical and/or administrative background.
Excellent interpersonal and customer service skills, urgency, and problem‑solving skills.
Minimum Education
High school diploma or GED.
Preferred Education
No additional education.
Minimum Years Of Work Experience
1 year.
Preferred Years Of Work Experience
No additional years of experience.
Minimum Leadership Experience
None.
Preferred Leadership Experience
None.
Certifications
None.
Competencies
Self‑motivated with initiative.
Strong written and verbal communication skills.
Strong organizational skills, attention to detail, ability to work in a fast‑paced environment.
Proficiency in Microsoft Office.
Ability to manage multiple tasks simultaneously, maintain accurate records, and follow up promptly.
Seniority Level Not Applicable.
Employment Type Full‑time.
Job Function Other.
Industries Consumer Services.
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