Western Exterminator Company
Join to apply for the
Manager-Operations
role at
Western Exterminator Company .
Benefits Start Day 1 for Full-Time Colleagues – No Waiting Period! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We serve consumer and business customers across multiple industries and are committed to protecting people, enhancing lives, and preserving the planet.
The primary purpose of this role is to oversee technician recruiting, hiring, ongoing training, coaching, development, and accountability to maximize technician success and retention, and to ensure overall service quality and customer retention.
Key Performance Indicators
Customer Satisfaction & Retention
Technician Retention
Technician Percentage of Staffing Budget (including productivity, timekeeping, and licensing)
Team Safety Performance
Route Completion
Branch Schedule Efficiency
Sales Growth
Service Cost Control (fleet maintenance, materials & supplies, hourly time management)
Principal Duties and Responsibilities
Oversee ongoing technician training, coaching, development, and accountability.
Recruit and hire residential and/or commercial pest, termite, specialty, and lawn technicians.
Review and evaluate ongoing technician performance via ride‑alongs and audits.
Respond diligently and compassionately to customer concerns.
Ensure overall service quality to maximize customer retention.
Fill in periodically on customer appointments to help close temporary staffing gaps.
Monitor branch scheduling and ensure appointments are completed efficiently.
Ensure safety standards are met or exceeded and operations comply with regulations.
Monitor and maintain inventory levels of pest/termite control and home services products.
Required Qualifications Knowledge, Skills & Abilities
Adept at problem solving and identifying practical solutions.
Ability to effectively lead and motivate others.
Basic/intermediate math aptitude for sales/service calculations.
Strong communication skills (verbal, written, presenting).
Ability to build rapport easily and establish trust with customers and employees.
Minimum Education Level/Certifications
High school diploma (or GED).
Maintain licenses/certificates as required by federal, state, and/or local regulations.
Maintain a valid driver’s license.
Physical Demands / Environmental Conditions
Moving up to 20 lbs by lifting, carrying, pushing, pulling, or repositioning objects.
Sitting, climbing, balancing, stooping, kneeling, crouching, and crawling.
Working in damp and/or dusty locations, confined spaces, narrow aisles, or passageways.
Going up and down stairs, ladders, scaffolding, ramps, and poles.
Operating a motor vehicle safely.
Ensuring vehicle and other equipment is maintained and kept clean.
Wearing personal protective equipment, including OSHA‑compliant respirators.
Having healthy vision for detail‑oriented activities at close distances.
Ability to tolerate a variety of environmental conditions, including extreme heat/cold.
Flexibility with working hours, including evenings, weekends, rotating on‑call, and extended (50–60 hrs/wk) during peak season.
Travel Requirement Travel up to 100% of time within assigned territory(s).
Why Choose Us? Professional and Personal Growth
Multiple avenues to grow your career.
Training and development programs available.
Tuition Reimbursement benefits (for FT Colleagues).
Health and Wellness
Full‑time enrollment begins on hire day with benefits starting on day 1.
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus many others.
Savings and Retirement
401(k) retirement plan with company‐matching contributions.
Work‑Life Balance
Vacation days & sick days.
Company‑paid holidays & floating holidays.
Company mindset prioritizing health, safety, and flexibility.
We are looking for individuals who want to make a difference where our customers live and work. Is that you?
This company is a Drug‑Free workplace.
Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.
California residents click here to review your privacy rights.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre‑hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.
#J-18808-Ljbffr
Manager-Operations
role at
Western Exterminator Company .
Benefits Start Day 1 for Full-Time Colleagues – No Waiting Period! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We serve consumer and business customers across multiple industries and are committed to protecting people, enhancing lives, and preserving the planet.
The primary purpose of this role is to oversee technician recruiting, hiring, ongoing training, coaching, development, and accountability to maximize technician success and retention, and to ensure overall service quality and customer retention.
Key Performance Indicators
Customer Satisfaction & Retention
Technician Retention
Technician Percentage of Staffing Budget (including productivity, timekeeping, and licensing)
Team Safety Performance
Route Completion
Branch Schedule Efficiency
Sales Growth
Service Cost Control (fleet maintenance, materials & supplies, hourly time management)
Principal Duties and Responsibilities
Oversee ongoing technician training, coaching, development, and accountability.
Recruit and hire residential and/or commercial pest, termite, specialty, and lawn technicians.
Review and evaluate ongoing technician performance via ride‑alongs and audits.
Respond diligently and compassionately to customer concerns.
Ensure overall service quality to maximize customer retention.
Fill in periodically on customer appointments to help close temporary staffing gaps.
Monitor branch scheduling and ensure appointments are completed efficiently.
Ensure safety standards are met or exceeded and operations comply with regulations.
Monitor and maintain inventory levels of pest/termite control and home services products.
Required Qualifications Knowledge, Skills & Abilities
Adept at problem solving and identifying practical solutions.
Ability to effectively lead and motivate others.
Basic/intermediate math aptitude for sales/service calculations.
Strong communication skills (verbal, written, presenting).
Ability to build rapport easily and establish trust with customers and employees.
Minimum Education Level/Certifications
High school diploma (or GED).
Maintain licenses/certificates as required by federal, state, and/or local regulations.
Maintain a valid driver’s license.
Physical Demands / Environmental Conditions
Moving up to 20 lbs by lifting, carrying, pushing, pulling, or repositioning objects.
Sitting, climbing, balancing, stooping, kneeling, crouching, and crawling.
Working in damp and/or dusty locations, confined spaces, narrow aisles, or passageways.
Going up and down stairs, ladders, scaffolding, ramps, and poles.
Operating a motor vehicle safely.
Ensuring vehicle and other equipment is maintained and kept clean.
Wearing personal protective equipment, including OSHA‑compliant respirators.
Having healthy vision for detail‑oriented activities at close distances.
Ability to tolerate a variety of environmental conditions, including extreme heat/cold.
Flexibility with working hours, including evenings, weekends, rotating on‑call, and extended (50–60 hrs/wk) during peak season.
Travel Requirement Travel up to 100% of time within assigned territory(s).
Why Choose Us? Professional and Personal Growth
Multiple avenues to grow your career.
Training and development programs available.
Tuition Reimbursement benefits (for FT Colleagues).
Health and Wellness
Full‑time enrollment begins on hire day with benefits starting on day 1.
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus many others.
Savings and Retirement
401(k) retirement plan with company‐matching contributions.
Work‑Life Balance
Vacation days & sick days.
Company‑paid holidays & floating holidays.
Company mindset prioritizing health, safety, and flexibility.
We are looking for individuals who want to make a difference where our customers live and work. Is that you?
This company is a Drug‑Free workplace.
Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.
California residents click here to review your privacy rights.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre‑hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.
#J-18808-Ljbffr