Citizens
Description
Are you passionate about data privacy and ready to grow your career in risk management? Join us as a Privacy Risk Professional and play a pivotal role in strengthening our enterprise privacy and compliance efforts. You’ll help drive Citizens’s customer‑first, innovation‑driven growth by identifying, assessing, and managing privacy risks across business lines. This role offers valuable exposure to financial institution operations, laws and regulations, cybersecurity, and data protection practices.
Key Responsibilities
Collaborate with business lines to identify, mitigate, and manage privacy risks
Conduct privacy vendor assessments with internal stakeholders and third‑party teams
Implement Privacy by Design practices to proactively address privacy risks
Drive cross‑functional strategies to ensure compliance with Citizens policies and current/future privacy laws
Provide guidance and challenge to business units on privacy‑related risks
Assess privacy controls for compliance with laws, regulations, and internal policies
Perform independent risk assessments across regulatory frameworks (GLBA, GDPR, CCPA, COPPA, TCPA, CAN‑SPAM, etc.)
Complete Privacy Impact Assessments for new initiatives and products
Support investigations and remediation of privacy incidents
Design and analyze key risk and performance metrics to identify trends and measure program effectiveness
Partner with Second Line of Defense teams to enhance risk culture and control effectiveness
Contribute to the development and continuous improvement of the Privacy Program
Use data analytics tools to manage privacy‑related data and generate actionable insights
Qualifications
2+ years of experience in privacy or related risk domains
Strong understanding of privacy risks in banking and experience building privacy programs
Experience with marketing/ad tech privacy risks preferred
Familiarity with consent and preference management laws preferred
Incident response experience, including investigations and notifications, is a plus
Ability to interpret and apply privacy laws and policies to real‑world scenarios
Legal research skills preferred
Skills & Attributes
Detail‑oriented and thorough in handling sensitive data
Excellent communicator who can simplify complex privacy concepts
Collaborative team player open to feedback and cross‑functional work
Independent self‑starter who can prioritize and execute tasks with minimal oversight
Critical thinker with strong problem‑solving and risk assessment abilities
Technically proficient in Microsoft Excel (pivot tables, VLOOKUP, formulas, visualization)
Experience with tools like OneTrust, Tableau, Python, Gen AI, SQL is preferred
Comfortable working with large datasets and using data to drive decisions
Proficient in Microsoft Office suite
Education & Certifications
Bachelor’s degree required
IAPP certification strongly preferred
CISSP/CISA certification welcomed
AWS Cloud Practitioner certification welcomed
AI governance certification welcomed
Pay Transparency The salary range for this position is $110,000 to $120,000 per year, plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’s paid time off policy exceeds the mandatory, paid sick or paid time‑away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.
Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Why Work for Us At Citizens, you'll find a customer‑centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.
Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
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Key Responsibilities
Collaborate with business lines to identify, mitigate, and manage privacy risks
Conduct privacy vendor assessments with internal stakeholders and third‑party teams
Implement Privacy by Design practices to proactively address privacy risks
Drive cross‑functional strategies to ensure compliance with Citizens policies and current/future privacy laws
Provide guidance and challenge to business units on privacy‑related risks
Assess privacy controls for compliance with laws, regulations, and internal policies
Perform independent risk assessments across regulatory frameworks (GLBA, GDPR, CCPA, COPPA, TCPA, CAN‑SPAM, etc.)
Complete Privacy Impact Assessments for new initiatives and products
Support investigations and remediation of privacy incidents
Design and analyze key risk and performance metrics to identify trends and measure program effectiveness
Partner with Second Line of Defense teams to enhance risk culture and control effectiveness
Contribute to the development and continuous improvement of the Privacy Program
Use data analytics tools to manage privacy‑related data and generate actionable insights
Qualifications
2+ years of experience in privacy or related risk domains
Strong understanding of privacy risks in banking and experience building privacy programs
Experience with marketing/ad tech privacy risks preferred
Familiarity with consent and preference management laws preferred
Incident response experience, including investigations and notifications, is a plus
Ability to interpret and apply privacy laws and policies to real‑world scenarios
Legal research skills preferred
Skills & Attributes
Detail‑oriented and thorough in handling sensitive data
Excellent communicator who can simplify complex privacy concepts
Collaborative team player open to feedback and cross‑functional work
Independent self‑starter who can prioritize and execute tasks with minimal oversight
Critical thinker with strong problem‑solving and risk assessment abilities
Technically proficient in Microsoft Excel (pivot tables, VLOOKUP, formulas, visualization)
Experience with tools like OneTrust, Tableau, Python, Gen AI, SQL is preferred
Comfortable working with large datasets and using data to drive decisions
Proficient in Microsoft Office suite
Education & Certifications
Bachelor’s degree required
IAPP certification strongly preferred
CISSP/CISA certification welcomed
AWS Cloud Practitioner certification welcomed
AI governance certification welcomed
Pay Transparency The salary range for this position is $110,000 to $120,000 per year, plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’s paid time off policy exceeds the mandatory, paid sick or paid time‑away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.
Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Why Work for Us At Citizens, you'll find a customer‑centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.
Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
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