Flexential
Join to apply for the
Data Center Operations Technician I
role at
Flexential .
Not meeting every single requirement? No problem! We are looking for candidates who possess unique skills that set them apart from the rest. If you're enthusiastic about this role and believe you have the skills and abilities that would make you successful, don't hesitate to apply today!
The Data Center Technician I is a 24x7x365, market-based position responsible for providing physical and Level II technical support to Flexential customers and resources. A solid understanding of facilities infrastructure, Windows operating systems, PC troubleshooting and management applications is required. Technicians must be able to represent Flexential professionally and technically during interactions with customers and internal resources.
Key Responsibilities
Establish and maintain strong customer relationships by responding to customer phone calls and emails promptly.
Monitor and troubleshoot technical issues and alarms with Flexential infrastructure, following ERP processes and escalating to engineering staff as needed.
Perform physical security walkthroughs and administer security sign‑in and badging procedures for all co‑location customers, visitors and escort third parties.
Track and document time spent on tasks and support cases including customer installations, site expansions, outages and remote hands activities.
Ensure accurate entry of Cap Labor on timesheets and timely completion and submission of all timesheets.
Accurately follow Flexential cabling standards and install, label and document power and cabling in customer cabinets according to best practices.
Execute standard operational tasks including auditing, documentation and report completion under guidance from senior team members.
Follow safety and fiber cleaning protocols, and perform LOA verification where required.
Maintain SLA compliance across assigned tasks and document shift activities and handoffs to ensure continuity of operations.
Demonstrate reliability and flexibility in supporting 24x7x365 operations, including working varied shifts as needed.
Perform other duties as assigned, contributing to a high‑performing, collaborative, and resilient data center environment.
Required Qualifications
Passion for providing great customer experience.
Strong verbal and written communication skills.
Understanding of Windows and Microsoft operating systems.
Self‑starter, reliable and dependable.
High school diploma or equivalent.
0-4 years of experience working within an IT or Data Center Support environment.
Cross‑team collaboration and ability to respond to critical infrastructure emergencies.
Network and power monitoring knowledge.
Candidates must have reliable transportation.
Ability to learn quickly and apply new knowledge and skills.
Preferred Qualifications
1 year of experience working within an IT or Data Center Support environment.
Previous NOC/SOC/IOC experience and/or data center experience.
Some familiarity with DS1, DS3, Ethernet and dark fiber circuits.
Experience with data center infrastructure such as generators, UPS, DC Plant, HVAC, fire suppression systems and ability to read electrical diagrams.
Familiarity with basic hardware troubleshooting tasks, replacing hard drives, memory and motherboards.
Knowledge of Windows operating systems both PC and server‑side.
Physical Requirements
Ability to climb ladders and work aloft.
Ability to work in hot and cold temperature environments.
Ability to maneuver pallet jacks.
Ability to lift up to 50 lbs.
Ability to pull and install cabling.
Limited travel may be required.
Base Pay Range
Hourly salary range for this position is estimated to be $21.00 - $22.00. Actual pay depends on experience, location and qualifications.
Safety Hazards
Chemical
Confined Spaces
Electrical
Ergonomics
Climb ladders
Mechanical lift
Noise
Temperature Extremes
Trip/Fall
Benefits
Medical, Telehealth, Dental and Vision
401(k)
Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
Life and AD&D
Short Term and Long‑Term disability
Flex Paid Time Off (PTO)
Leave of Absence
Employee Assistance Program
Wellness Program
Rewards and Recognition Program
Flexental participates in the E‑Verify program. Please click here for more information.
EEOC Statement:
Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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Data Center Operations Technician I
role at
Flexential .
Not meeting every single requirement? No problem! We are looking for candidates who possess unique skills that set them apart from the rest. If you're enthusiastic about this role and believe you have the skills and abilities that would make you successful, don't hesitate to apply today!
The Data Center Technician I is a 24x7x365, market-based position responsible for providing physical and Level II technical support to Flexential customers and resources. A solid understanding of facilities infrastructure, Windows operating systems, PC troubleshooting and management applications is required. Technicians must be able to represent Flexential professionally and technically during interactions with customers and internal resources.
Key Responsibilities
Establish and maintain strong customer relationships by responding to customer phone calls and emails promptly.
Monitor and troubleshoot technical issues and alarms with Flexential infrastructure, following ERP processes and escalating to engineering staff as needed.
Perform physical security walkthroughs and administer security sign‑in and badging procedures for all co‑location customers, visitors and escort third parties.
Track and document time spent on tasks and support cases including customer installations, site expansions, outages and remote hands activities.
Ensure accurate entry of Cap Labor on timesheets and timely completion and submission of all timesheets.
Accurately follow Flexential cabling standards and install, label and document power and cabling in customer cabinets according to best practices.
Execute standard operational tasks including auditing, documentation and report completion under guidance from senior team members.
Follow safety and fiber cleaning protocols, and perform LOA verification where required.
Maintain SLA compliance across assigned tasks and document shift activities and handoffs to ensure continuity of operations.
Demonstrate reliability and flexibility in supporting 24x7x365 operations, including working varied shifts as needed.
Perform other duties as assigned, contributing to a high‑performing, collaborative, and resilient data center environment.
Required Qualifications
Passion for providing great customer experience.
Strong verbal and written communication skills.
Understanding of Windows and Microsoft operating systems.
Self‑starter, reliable and dependable.
High school diploma or equivalent.
0-4 years of experience working within an IT or Data Center Support environment.
Cross‑team collaboration and ability to respond to critical infrastructure emergencies.
Network and power monitoring knowledge.
Candidates must have reliable transportation.
Ability to learn quickly and apply new knowledge and skills.
Preferred Qualifications
1 year of experience working within an IT or Data Center Support environment.
Previous NOC/SOC/IOC experience and/or data center experience.
Some familiarity with DS1, DS3, Ethernet and dark fiber circuits.
Experience with data center infrastructure such as generators, UPS, DC Plant, HVAC, fire suppression systems and ability to read electrical diagrams.
Familiarity with basic hardware troubleshooting tasks, replacing hard drives, memory and motherboards.
Knowledge of Windows operating systems both PC and server‑side.
Physical Requirements
Ability to climb ladders and work aloft.
Ability to work in hot and cold temperature environments.
Ability to maneuver pallet jacks.
Ability to lift up to 50 lbs.
Ability to pull and install cabling.
Limited travel may be required.
Base Pay Range
Hourly salary range for this position is estimated to be $21.00 - $22.00. Actual pay depends on experience, location and qualifications.
Safety Hazards
Chemical
Confined Spaces
Electrical
Ergonomics
Climb ladders
Mechanical lift
Noise
Temperature Extremes
Trip/Fall
Benefits
Medical, Telehealth, Dental and Vision
401(k)
Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
Life and AD&D
Short Term and Long‑Term disability
Flex Paid Time Off (PTO)
Leave of Absence
Employee Assistance Program
Wellness Program
Rewards and Recognition Program
Flexental participates in the E‑Verify program. Please click here for more information.
EEOC Statement:
Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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