Chartway Credit Union
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Direct message the job poster from Chartway Credit Union
Location:
Virginia Beach, Virginia; Norfolk, Virginia; Chesapeake, Virginia; and Suffolk, Virginia
All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.
Responsible to the Branch Manager, the Relationship Specialist is part of a highly skilled service team, committed to unlocking the potential of individuals and families so they can thrive. Relationship Specialists work collaboratively with Chartway team members to create personal experiences and provide financial solutions for Chartway’s members.
Responsibilities
Creates an environment of exceptional member service that provides sound financial wellness and consultative advice for our members
Develops and builds relationships with Chartway’s member base through proactive outreach and follow up
Proactively collaborates and communicates with the branch team and other departments to successfully find solutions for members
Easily transitions between job functions and responsibilities within the branch to effectively respond to members’ needs
Responsible for positively representing Chartway in the community
Efficiently & accurately performs member transactions and can easily assist members with new account establishment, personal financing, real estate lending, investment referrals, and small business deposit products
Accountable for branch operations, compliance, best practices, and federal regulations
Knowledge, Skills and Abilities
Ability to develop strong relationships in a warm and professional manner
Proficient oral, written, and communication skills
Respond, establish, and maintain control when handling challenging situations
Demonstrated sense of ownership and ability to meet deadlines
Knowledge and embodiment of diversity and inclusion best practices; ability to work collaboratively with individuals and groups from various identities, cultures, and backgrounds
Willingness to take on new challenges in a dynamic and changing environment and work gracefully under pressure
Fundamental analysis and problem-solving skills.
Basic experience with MS Office - PowerPoint, Word, and Excel
Able to handle confidential information with discretionKnowledge of credit union policies, procedures and processes related to the credit union and the product and services it offers
Education and Experience
Education: Associate’s or equivalent experience
Experience: 1-3 years’ experience in providing top notch customer service, imaginative problem resolution and relationship building
Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included, and resumes must be accompanied by a Chartway Employment Application for consideration.
Chartway Federal Credit Union is an EOE/M/F/Disability/Vet Employer.
If a reasonable accommodation is needed for the job interview process, please contact our Talent Acquisition Team at 1-877-319-4818 extension 74862 or email us at recruiter@chartway.com
#J-18808-Ljbffr
Get AI-powered advice on this job and more exclusive features.
Direct message the job poster from Chartway Credit Union
Location:
Virginia Beach, Virginia; Norfolk, Virginia; Chesapeake, Virginia; and Suffolk, Virginia
All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.
Responsible to the Branch Manager, the Relationship Specialist is part of a highly skilled service team, committed to unlocking the potential of individuals and families so they can thrive. Relationship Specialists work collaboratively with Chartway team members to create personal experiences and provide financial solutions for Chartway’s members.
Responsibilities
Creates an environment of exceptional member service that provides sound financial wellness and consultative advice for our members
Develops and builds relationships with Chartway’s member base through proactive outreach and follow up
Proactively collaborates and communicates with the branch team and other departments to successfully find solutions for members
Easily transitions between job functions and responsibilities within the branch to effectively respond to members’ needs
Responsible for positively representing Chartway in the community
Efficiently & accurately performs member transactions and can easily assist members with new account establishment, personal financing, real estate lending, investment referrals, and small business deposit products
Accountable for branch operations, compliance, best practices, and federal regulations
Knowledge, Skills and Abilities
Ability to develop strong relationships in a warm and professional manner
Proficient oral, written, and communication skills
Respond, establish, and maintain control when handling challenging situations
Demonstrated sense of ownership and ability to meet deadlines
Knowledge and embodiment of diversity and inclusion best practices; ability to work collaboratively with individuals and groups from various identities, cultures, and backgrounds
Willingness to take on new challenges in a dynamic and changing environment and work gracefully under pressure
Fundamental analysis and problem-solving skills.
Basic experience with MS Office - PowerPoint, Word, and Excel
Able to handle confidential information with discretionKnowledge of credit union policies, procedures and processes related to the credit union and the product and services it offers
Education and Experience
Education: Associate’s or equivalent experience
Experience: 1-3 years’ experience in providing top notch customer service, imaginative problem resolution and relationship building
Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included, and resumes must be accompanied by a Chartway Employment Application for consideration.
Chartway Federal Credit Union is an EOE/M/F/Disability/Vet Employer.
If a reasonable accommodation is needed for the job interview process, please contact our Talent Acquisition Team at 1-877-319-4818 extension 74862 or email us at recruiter@chartway.com
#J-18808-Ljbffr