Viajemos solas pero en Grupo
Travel Customer Service Representative
Viajemos solas pero en Grupo, Portland, Oregon, United States, 97204
Travel Customer Service Representative
Join the travel team at
Viajemos solas pero en Grupo
as a Travel Customer Service Representative. We are a premier travel agency dedicated to providing luxury and budget-friendly travel experiences worldwide, from dream vacations to business getaways.
In this role you will be the primary point of contact for clients during the entire travel planning process, ensuring a seamless and stress‑free experience.
Key Responsibilities
Respond promptly to customer inquiries via phone, email, and chat.
Assist clients with booking flights, accommodations, and travel packages.
Provide accurate information about destinations, travel requirements, and itineraries.
Handle customer concerns and resolve issues in a timely, professional manner.
Communicate with travel suppliers and vendors to confirm bookings and resolve discrepancies.
Maintain detailed client records and correspondence in the CRM system.
Support the sales team by promoting travel deals and upgrades when appropriate.
Stay informed about travel policies, restrictions, and industry updates.
Qualifications
Previous experience in customer service, hospitality, or the travel industry preferred.
Excellent communication and problem‑solving skills.
Strong attention to detail and organizational abilities.
Ability to multitask and remain calm under pressure.
Proficiency in email, chat, and online booking systems.
Passion for travel and creating positive client experiences.
What We Offer
100% remote work flexibility.
Competitive commission and incentive structure.
Ongoing training and professional development.
Access to exclusive travel discounts and perks.
Supportive and collaborative team culture.
Location: Remote with potential local requirements in Portland, OR. Welcome applicants worldwide.
#J-18808-Ljbffr
Viajemos solas pero en Grupo
as a Travel Customer Service Representative. We are a premier travel agency dedicated to providing luxury and budget-friendly travel experiences worldwide, from dream vacations to business getaways.
In this role you will be the primary point of contact for clients during the entire travel planning process, ensuring a seamless and stress‑free experience.
Key Responsibilities
Respond promptly to customer inquiries via phone, email, and chat.
Assist clients with booking flights, accommodations, and travel packages.
Provide accurate information about destinations, travel requirements, and itineraries.
Handle customer concerns and resolve issues in a timely, professional manner.
Communicate with travel suppliers and vendors to confirm bookings and resolve discrepancies.
Maintain detailed client records and correspondence in the CRM system.
Support the sales team by promoting travel deals and upgrades when appropriate.
Stay informed about travel policies, restrictions, and industry updates.
Qualifications
Previous experience in customer service, hospitality, or the travel industry preferred.
Excellent communication and problem‑solving skills.
Strong attention to detail and organizational abilities.
Ability to multitask and remain calm under pressure.
Proficiency in email, chat, and online booking systems.
Passion for travel and creating positive client experiences.
What We Offer
100% remote work flexibility.
Competitive commission and incentive structure.
Ongoing training and professional development.
Access to exclusive travel discounts and perks.
Supportive and collaborative team culture.
Location: Remote with potential local requirements in Portland, OR. Welcome applicants worldwide.
#J-18808-Ljbffr