Genesys
Staff Product Manager - Customer Profile
at
Genesys
Overview Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, an AI‑powered Experience Orchestration platform, we accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency, and operational improvements.
We employ more than 6,000 people worldwide who embrace empathy and cultivate collaboration. While we offer great benefits and perks, our employees have the independence to make a larger impact and take ownership of their work. Join the team and create the future of customer experience together.
About the Role We’re looking for a
Staff Product Manager
to lead key initiatives in identity, data, and streaming architecture—building the connective tissue that powers personalized, context‑aware experiences at global scale.
Your Impact As a Staff Product Manager, you’ll define how Genesys connects and understands customers across every touchpoint. Your work ensures every experience—human or automated—reflects unified, trustworthy context.
You'll lead initiatives that:
Deliver identity resolution and profile unification across systems and channels
Develop extensible schemas that model relationships between people, organizations, and interactions
Advance real‑time ingestion pipelines that keep customer data fresh and actionable
Establish governance and merge frameworks that uphold transparency, explainability, and trust
What You’ll Do
Define and deliver foundational data platform and profile capabilities
Partner with engineering to shape APIs, schemas, and streaming architecture
Collaborate across AI, Journey Orchestration, and Reporting teams to drive downstream impact
Translate complex systems into structured documentation and clear delivery plans
Lead cross‑functional alignment and execution across global teams
What You Bring
6+ years of product management experience in data, platform, or identity domains
Familiarity with event‑driven systems, CDPs, CRMs, or customer data models
Comfort working with schema design, identifiers, and merge logic
Strong written and verbal communication in complex or technical environments
A systems‑oriented mindset—balancing platform depth with practical execution
Why It Matters Every intelligent experience starts with reliable context. Without it, orchestration and AI operate on fragmented or outdated understanding. Your work will help Genesys ensure every decision—predictive, automated, or human‑assisted—is powered by a unified, living view of the customer.
Compensation This role has a market‑competitive salary with an anticipated base compensation range of $128,300.00 – $238,300.00. Actual salaries will vary based on experience, qualifications, skills, and location. The role may also include commission or performance‑based bonus opportunities.
Benefits
Medical, Dental, and Vision Insurance
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Reasonable Accommodations If you require an accommodation during the application process, please contact
reasonable.accommodations@genesys.com . You can expect a response within 24–48 hours.
Equal Opportunity Employer Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, or other protected characteristics.
Additional Information Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, the Genesys Cloud™ platform connects people, systems, data, and AI across the enterprise. To learn more, visit
www.genesys.com .
#J-18808-Ljbffr
at
Genesys
Overview Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, an AI‑powered Experience Orchestration platform, we accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency, and operational improvements.
We employ more than 6,000 people worldwide who embrace empathy and cultivate collaboration. While we offer great benefits and perks, our employees have the independence to make a larger impact and take ownership of their work. Join the team and create the future of customer experience together.
About the Role We’re looking for a
Staff Product Manager
to lead key initiatives in identity, data, and streaming architecture—building the connective tissue that powers personalized, context‑aware experiences at global scale.
Your Impact As a Staff Product Manager, you’ll define how Genesys connects and understands customers across every touchpoint. Your work ensures every experience—human or automated—reflects unified, trustworthy context.
You'll lead initiatives that:
Deliver identity resolution and profile unification across systems and channels
Develop extensible schemas that model relationships between people, organizations, and interactions
Advance real‑time ingestion pipelines that keep customer data fresh and actionable
Establish governance and merge frameworks that uphold transparency, explainability, and trust
What You’ll Do
Define and deliver foundational data platform and profile capabilities
Partner with engineering to shape APIs, schemas, and streaming architecture
Collaborate across AI, Journey Orchestration, and Reporting teams to drive downstream impact
Translate complex systems into structured documentation and clear delivery plans
Lead cross‑functional alignment and execution across global teams
What You Bring
6+ years of product management experience in data, platform, or identity domains
Familiarity with event‑driven systems, CDPs, CRMs, or customer data models
Comfort working with schema design, identifiers, and merge logic
Strong written and verbal communication in complex or technical environments
A systems‑oriented mindset—balancing platform depth with practical execution
Why It Matters Every intelligent experience starts with reliable context. Without it, orchestration and AI operate on fragmented or outdated understanding. Your work will help Genesys ensure every decision—predictive, automated, or human‑assisted—is powered by a unified, living view of the customer.
Compensation This role has a market‑competitive salary with an anticipated base compensation range of $128,300.00 – $238,300.00. Actual salaries will vary based on experience, qualifications, skills, and location. The role may also include commission or performance‑based bonus opportunities.
Benefits
Medical, Dental, and Vision Insurance
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Reasonable Accommodations If you require an accommodation during the application process, please contact
reasonable.accommodations@genesys.com . You can expect a response within 24–48 hours.
Equal Opportunity Employer Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, or other protected characteristics.
Additional Information Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, the Genesys Cloud™ platform connects people, systems, data, and AI across the enterprise. To learn more, visit
www.genesys.com .
#J-18808-Ljbffr