Elevate Customer Care: Service Delivery QA Specialist II

A financial institution in the region is seeking a Quality Assurance Specialist to ensure the highest level of service for both internal and external customers. This role involves conducting quality assurance assessments, handling complaint portals, and providing training based on service trends. The ideal candidate will have a strong knowledge of banking operations, excellent communication skills, and the ability to handle multiple tasks efficiently. Must reside within 50 miles of Winter Haven, FL. #J-18808-Ljbffr