Canteen North America
CUSTOMER SERVICE MANAGER - PHOENIX, AZ
Canteen North America, Phoenix, Arizona, United States, 85003
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CUSTOMER SERVICE MANAGER - PHOENIX, AZ
role at
Canteen North America . Salary: $65,000 - $70,000 / year. Other Forms of Compensation: Yearly Bonus Opportunity & Co. Car. Job Summary
This Customer Service Manager will lead site visits, client retention, and compliance across Canteen’s growing fleet. Our goal is to ensure exceptional customer experience and operational excellence at every point of sale. Key Responsibilities
Responsible for site visits and client retention. Assist branches with grand openings. Ensure compliance with local and national account standards; review corporate compliance reporting. Develop action plans to reduce SSS/control V-9 (food waste, over‑stock, etc.). Create an account‑level incremental sales plan; track performance and increase profitability (Owners Business Plan). Coordinate efforts to improve customer retention and client experience at the point of sale. Build retail pricing opportunities, encourage repeat sales, introduce new products to increase revenue. Drive compliance to merchandising standards. Assess performance by location through audit reports (Quarterly District Evaluations). Perform Route Driver functions when needed, including delivering products and maintaining vending equipment. Preferred Qualifications
A Bachelor’s degree preferred; two‑year college degree or equivalent experience acceptable. 3 years driving experience. Valid non‑CDL Class C driver’s license and good driving record. 1–2 years of customer service experience or related field. Route management, retail and merchandising experience preferred. Comfortable operating or learning material handling equipment (box truck, handcarts, etc.). Food & beverage experience. Excellent communication skills. Travel to client sites required. Passion for world‑class service to clients and customers. Capability to lift 50 lbs consistently. Benefits
Medical Dental Vision Life Insurance / AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Paid Parental Leave Personal Leave Equal Opportunity Employer
Compass Group is an equal opportunity employer. We are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without reasonable accommodation. Applications are accepted on an ongoing basis. Canteen maintains a drug‑free workplace. Req ID: 1486362 Leticia Pinon
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CUSTOMER SERVICE MANAGER - PHOENIX, AZ
role at
Canteen North America . Salary: $65,000 - $70,000 / year. Other Forms of Compensation: Yearly Bonus Opportunity & Co. Car. Job Summary
This Customer Service Manager will lead site visits, client retention, and compliance across Canteen’s growing fleet. Our goal is to ensure exceptional customer experience and operational excellence at every point of sale. Key Responsibilities
Responsible for site visits and client retention. Assist branches with grand openings. Ensure compliance with local and national account standards; review corporate compliance reporting. Develop action plans to reduce SSS/control V-9 (food waste, over‑stock, etc.). Create an account‑level incremental sales plan; track performance and increase profitability (Owners Business Plan). Coordinate efforts to improve customer retention and client experience at the point of sale. Build retail pricing opportunities, encourage repeat sales, introduce new products to increase revenue. Drive compliance to merchandising standards. Assess performance by location through audit reports (Quarterly District Evaluations). Perform Route Driver functions when needed, including delivering products and maintaining vending equipment. Preferred Qualifications
A Bachelor’s degree preferred; two‑year college degree or equivalent experience acceptable. 3 years driving experience. Valid non‑CDL Class C driver’s license and good driving record. 1–2 years of customer service experience or related field. Route management, retail and merchandising experience preferred. Comfortable operating or learning material handling equipment (box truck, handcarts, etc.). Food & beverage experience. Excellent communication skills. Travel to client sites required. Passion for world‑class service to clients and customers. Capability to lift 50 lbs consistently. Benefits
Medical Dental Vision Life Insurance / AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Paid Parental Leave Personal Leave Equal Opportunity Employer
Compass Group is an equal opportunity employer. We are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without reasonable accommodation. Applications are accepted on an ongoing basis. Canteen maintains a drug‑free workplace. Req ID: 1486362 Leticia Pinon
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