Breakout Tools
LeisureMod Furniture: Customer Service Representative
Breakout Tools, Rahway, New Jersey, us, 07065
Headquarters:
158 Mill St, Rahway New Jersey, 07065
URL:
https://www.leisuremod.com
As a Live Chat Customer Service Representative, you will be the first point of contact for customers browsing our online store. You’ll provide real-time support through our website’s chat platform—answering questions, assisting with orders, resolving issues, and delivering an exceptional customer experience that reflects the LeisureMod brand.
This role is
100% remote
and ideal for someone who communicates clearly, types quickly, and enjoys a fast-paced digital environment.
Key Responsibilities:
Respond promptly to customer inquiries via live chat in a professional and friendly manner
Assist customers with product information, order placement, shipping updates, and return/exchange support
Troubleshoot customer concerns and elevate issues when necessary
Maintain accurate and organized chat records within our CRM system
Meet quality and response‑time targets
Provide feedback on recurring customer issues to help improve processes
Requirements:
Previous experience in customer service, preferably in a live chat or e-commerce environment
Strong written communication skills and excellent grammar
Fast and accurate typing (30+ WPM preferred)
Ability to multitask across multiple chat windows
Reliable internet connection and quiet workspace
Empathy, patience, and a customer‑first mindset
Ability to work scheduled shifts, including occasional weekends or holidays
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158 Mill St, Rahway New Jersey, 07065
URL:
https://www.leisuremod.com
As a Live Chat Customer Service Representative, you will be the first point of contact for customers browsing our online store. You’ll provide real-time support through our website’s chat platform—answering questions, assisting with orders, resolving issues, and delivering an exceptional customer experience that reflects the LeisureMod brand.
This role is
100% remote
and ideal for someone who communicates clearly, types quickly, and enjoys a fast-paced digital environment.
Key Responsibilities:
Respond promptly to customer inquiries via live chat in a professional and friendly manner
Assist customers with product information, order placement, shipping updates, and return/exchange support
Troubleshoot customer concerns and elevate issues when necessary
Maintain accurate and organized chat records within our CRM system
Meet quality and response‑time targets
Provide feedback on recurring customer issues to help improve processes
Requirements:
Previous experience in customer service, preferably in a live chat or e-commerce environment
Strong written communication skills and excellent grammar
Fast and accurate typing (30+ WPM preferred)
Ability to multitask across multiple chat windows
Reliable internet connection and quiet workspace
Empathy, patience, and a customer‑first mindset
Ability to work scheduled shifts, including occasional weekends or holidays
#J-18808-Ljbffr