Olympus Corporation
Onsite Support Specialist-New Orleans, LA
Olympus Corporation, Arabi, Louisiana, United States, 70032
Onsite Support Specialist - New Orleans, LA
Olympus Corporation invites applications for the Onsite Support Specialist - New Orleans, LA position.
Working Location:
Louisiana, New Orleans
Workplace Flexibility:
Onsite
About Olympus For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling. Every day, we live by our philosophy,
True to Life , by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives. Our five Core Values empower us to achieve Our Purpose:
Patient Focus, Integrity, Innovation, Impact and Empathy .
Job Description The primary role is to provide customer support of Olympus equipment in the Operating Room and/or other specified departments by managing all relevant equipment, providing basic troubleshooting, and providing training for proper care and handling of Olympus equipment. This is a project‑based position that is dependent upon the length of our customer contracts.
Job Duties
Assist Olympus personnel with the installation of equipment.
Coordinate schedules with audiovisual providers and boom manufacturers for installation.
Set‑up and break‑down of plug & play video tower/system equipment according to IFU instructions.
Provide in‑service sessions for operating room personnel on Olympus equipment regularly, based on staff needs.
Provide clinical equipment management support on all Olympus equipment (pre‑intra & post OP).
Evaluate and resolve equipment malfunctions as necessary, including basic electronic troubleshooting.
Coordinate periodic evaluations of the equipment with the customer to determine repair or replacement needs.
Perform routine maintenance on the equipment, including pre‑use inspection, evaluation of equipment malfunction as necessary, and periodic functionality testing to proactively prevent issues during operation.
Work with customer to schedule inspection, repair, or replacement of equipment when damaged, worn, or lost.
Follow procedures to notify, track, and report lost or damaged equipment.
Coordinate with customer shipping and receiving departments as well as Olympus Service group(s) to expedite repairs of the equipment.
Monitor and report the customer’s Olympus repair expenditures; note significant repair issues or occurrences.
Maintain professional appearance, work ethic, and attitude as required by Olympus Americas Inc. and the facility you are assigned.
Adhere to HIPAA and other related patient confidentiality policies and procedures at all times.
Job Qualifications Required:
Associate's degree or equivalent relevant experience required.
Minimum of 1 year of related equipment experience/knowledge in electrical engineering, biomedical engineering, nursing, computer science, or related discipline.
Travel less than 20% annually; potential for overnight and air travel.
Must have a valid driver’s license.
Ability to work flexible hours within a 40‑hour work week.
Ability to take 24/7 on‑call shifts as needed.
Physical activities involve flexibility and endurance.
Ability to see details at close range, with or without corrective lenses.
Ability to distinguish colors.
Ability to make precisely coordinated movements of the fingers.
Moves equipment up to 50 pounds.
Must adhere to all customer and vendor credentialing requirements when visiting medical facilities.
Preferred:
Operating room experience with knowledge of anatomy, surgical procedures, and aseptic technique.
Proficiency in electronics and audiovisual equipment.
Basic computer skills, including Microsoft Office, and strong communication skills.
Comfort with public speaking and delivering demonstrations.
High degree of self‑reliance, initiative, and creativity.
Excellent work ethic, time management, and ability to use independent judgment and critical thinking.
Eagerness to learn, apply feedback, and deliver superior customer service.
Why Join Olympus? We offer a holistic employee experience supporting personal and professional well‑being through meaningful work, equitable offerings, and a connected culture.
Equitable Offerings You Can Count On
Competitive salaries, annual bonus and 401(k) with company match
Comprehensive medical, dental, vision coverage effective on start date
24/7 Employee Assistance Program
Free live and on‑demand Wellness Programs
Generous Paid Vacation and Sick Time
Paid Parental Leave and Adoption Assistance
12 Paid Holidays
On‑Site Child Daycare, Café, Fitness Center
Connected Culture You Can Embrace
Work‑life integrated culture that supports an employee‑centric mindset
Offers onsite, hybrid and field work environments
Paid volunteering and charitable donation/match programs
Employee Resource Groups
Dedicated Training Resources and Learning & Development Programs
Paid Educational Assistance
US Only – Center Valley, PA and Westborough, MA
Are You Ready to Be a Part of Our Team? Learn more about our benefits and incentives:
https://www.olympusamerica.com/careers/benefits-perks .
The anticipated starting base pay range for this full‑time position at this location is (details forthcoming), plus potential for annual bonus (subject to plan eligibility and other requirements). Olympus considers a variety of factors when determining actual compensation for this position, including level of experience, working location, and relevant education and certifications.
Applicants Requesting Accommodations Olympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact OCAAccommodations@olympus.com. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).
Equal Employment Opportunity Statement It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed, age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.
Posting Notes United States (US), Louisiana (US-LA), New Orleans, Field Service
#J-18808-Ljbffr
Working Location:
Louisiana, New Orleans
Workplace Flexibility:
Onsite
About Olympus For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling. Every day, we live by our philosophy,
True to Life , by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives. Our five Core Values empower us to achieve Our Purpose:
Patient Focus, Integrity, Innovation, Impact and Empathy .
Job Description The primary role is to provide customer support of Olympus equipment in the Operating Room and/or other specified departments by managing all relevant equipment, providing basic troubleshooting, and providing training for proper care and handling of Olympus equipment. This is a project‑based position that is dependent upon the length of our customer contracts.
Job Duties
Assist Olympus personnel with the installation of equipment.
Coordinate schedules with audiovisual providers and boom manufacturers for installation.
Set‑up and break‑down of plug & play video tower/system equipment according to IFU instructions.
Provide in‑service sessions for operating room personnel on Olympus equipment regularly, based on staff needs.
Provide clinical equipment management support on all Olympus equipment (pre‑intra & post OP).
Evaluate and resolve equipment malfunctions as necessary, including basic electronic troubleshooting.
Coordinate periodic evaluations of the equipment with the customer to determine repair or replacement needs.
Perform routine maintenance on the equipment, including pre‑use inspection, evaluation of equipment malfunction as necessary, and periodic functionality testing to proactively prevent issues during operation.
Work with customer to schedule inspection, repair, or replacement of equipment when damaged, worn, or lost.
Follow procedures to notify, track, and report lost or damaged equipment.
Coordinate with customer shipping and receiving departments as well as Olympus Service group(s) to expedite repairs of the equipment.
Monitor and report the customer’s Olympus repair expenditures; note significant repair issues or occurrences.
Maintain professional appearance, work ethic, and attitude as required by Olympus Americas Inc. and the facility you are assigned.
Adhere to HIPAA and other related patient confidentiality policies and procedures at all times.
Job Qualifications Required:
Associate's degree or equivalent relevant experience required.
Minimum of 1 year of related equipment experience/knowledge in electrical engineering, biomedical engineering, nursing, computer science, or related discipline.
Travel less than 20% annually; potential for overnight and air travel.
Must have a valid driver’s license.
Ability to work flexible hours within a 40‑hour work week.
Ability to take 24/7 on‑call shifts as needed.
Physical activities involve flexibility and endurance.
Ability to see details at close range, with or without corrective lenses.
Ability to distinguish colors.
Ability to make precisely coordinated movements of the fingers.
Moves equipment up to 50 pounds.
Must adhere to all customer and vendor credentialing requirements when visiting medical facilities.
Preferred:
Operating room experience with knowledge of anatomy, surgical procedures, and aseptic technique.
Proficiency in electronics and audiovisual equipment.
Basic computer skills, including Microsoft Office, and strong communication skills.
Comfort with public speaking and delivering demonstrations.
High degree of self‑reliance, initiative, and creativity.
Excellent work ethic, time management, and ability to use independent judgment and critical thinking.
Eagerness to learn, apply feedback, and deliver superior customer service.
Why Join Olympus? We offer a holistic employee experience supporting personal and professional well‑being through meaningful work, equitable offerings, and a connected culture.
Equitable Offerings You Can Count On
Competitive salaries, annual bonus and 401(k) with company match
Comprehensive medical, dental, vision coverage effective on start date
24/7 Employee Assistance Program
Free live and on‑demand Wellness Programs
Generous Paid Vacation and Sick Time
Paid Parental Leave and Adoption Assistance
12 Paid Holidays
On‑Site Child Daycare, Café, Fitness Center
Connected Culture You Can Embrace
Work‑life integrated culture that supports an employee‑centric mindset
Offers onsite, hybrid and field work environments
Paid volunteering and charitable donation/match programs
Employee Resource Groups
Dedicated Training Resources and Learning & Development Programs
Paid Educational Assistance
US Only – Center Valley, PA and Westborough, MA
Are You Ready to Be a Part of Our Team? Learn more about our benefits and incentives:
https://www.olympusamerica.com/careers/benefits-perks .
The anticipated starting base pay range for this full‑time position at this location is (details forthcoming), plus potential for annual bonus (subject to plan eligibility and other requirements). Olympus considers a variety of factors when determining actual compensation for this position, including level of experience, working location, and relevant education and certifications.
Applicants Requesting Accommodations Olympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact OCAAccommodations@olympus.com. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).
Equal Employment Opportunity Statement It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed, age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.
Posting Notes United States (US), Louisiana (US-LA), New Orleans, Field Service
#J-18808-Ljbffr