The J.M. Smucker Co.
Lead Analyst, IS Business Analysis - PLM Specifications
The J.M. Smucker Co., Orrville, Ohio, United States, 44667
Lead Analyst, IS Business Analysis - PLM Specifications
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Lead Analyst, IS Business Analysis - PLM Specifications
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The J.M. Smucker Co. The J.M. Smucker Co. Information Services, Transformation & Portfolio (ITP) department enables people, process, and technology solutions that help our business perform, transform, and grow. The Lead Business Analyst on the ITP Commercial Operations Team serves as a subject matter expert, key partner, and relationship manager for the Commercial business function, including Raw Material Ingredients, Co-Pack, TSO, Supplier Requirements, Plant Quality, and Corporate Quality. The role requires in-depth knowledge of business analysis, the ability to translate needs, pain points, and requirements into actionable specifications, and project‑management skills to organize and deliver efforts across multiple teams. As a leader within the business analysis discipline, the Lead Analyst coaches others, acts as an effective liaison between technical and non‑technical audiences, and commits to high‑quality deliverables. Location
Orrville, OH (Close proximity to Cleveland/Akron) Work Arrangements
Hybrid – onsite a minimum of 9 days a month, primarily during core weeks as determined by the company; additional days may be required based on business needs. In This Role You Will
Cultivate relationships and learn the business
Serve as the subject matter expert and/or liaison from the Specification Management/PLM Center of Excellence to the business areas of Raw Materials, Co-Pack, TSO, Supplier Requirements, Plant Quality, and Corporate Quality. Build positive, trusting relationships with business customers and develop a deep understanding of how they operate and what they need. Foster strong, collaborative relationships with internal team members and vendors to address business priorities. Understand the process, systems, and data landscape in the business areas, including security and compliance needs. Initiate, manage and deliver projects
Participate in system planning, requirements gathering, design, configuration, testing, and training activities of new PLM system implementations or upgrades. Create and/or influence deliverables such as project plans, business process flows, change impacts, solution requirements, test plans, cutover plans, training documents, and support plans. Support business areas with new project generation/continuous improvement work while constructively challenging ROI, priority, and alignment with business and technical roadmaps. Consult with subject matter experts to document existing processes and business capabilities, research best practices, and propose future processes for continuous improvement. Define requirements based on translation of business needs and gaps collaboratively with stakeholders, leading to solution design. Collaborate with delivery teams on solution design, ensuring delivered solutions meet intended design and act as champion. May serve as a project manager on medium to large efforts pertaining to directly supported business areas, applying standard project methodologies used at Smucker. Support and maintain new and existing solutions
Serve as point of contact for business partners regarding system access and support and periodically meet to review progress. Engage adjacent ITP teams where additional skill sets and knowledge are required. Facilitate review of software licenses, risk profile, and ITP general controls compliance pertaining to third‑party vendors. Strengthen the Business Analysis community
Mentor and guide others to help advance business analysis within Smucker as a discipline, community of practice and profession. Serve as a contributor to the Business Analyst Center of Excellence, seeking opportunities to lead change and share knowledge broadly. The Right Place for You
We are bold, kind, strive to do the right thing, play to win, and believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we support every employee by meeting their physical, emotional, and financial needs. Minimum Requirements
5+ years of relevant work experience with either a Bachelor’s degree in a related field or specialized training (including on‑the‑job). Experience working directly with business customers within Raw Material Ingredients, Co-Pack, TSO, Plant Quality, and Corporate Quality areas. Experience with Software‑as‑a‑Service (SaaS) implementations within an integrated enterprise environment. Experience leading project activities with a strong understanding of project management methodology and the software delivery life cycle (SDLC). Effective communicator and facilitator, with ability to lead efficient meetings with varied audiences (leadership, vendors, etc.). Strong customer service mindset, with an ability to understand and advocate for customer needs while setting appropriate expectations and boundaries. Additional skills and experience that we think would make someone successful in this role (not required)
Experience implementing or supporting PLM or other enterprise level software relating to Quality, Operations, Regulatory, and/or R&D. Professional certification and/or experience leading professional development activities in business analysis, change management or project management. Familiarity with data integration methods and data conversion activities; experience creating requirements and design documentation pertaining to data integration or conversion. Experience in the Consumer Packaged Goods (CPG) industry. Willingness to learn system configuration. Willingness to learn AI data analysis and AI skill sets as they become available/implemented in our systems. Learn More About Working At Smucker
Helping our Employees Thrive Delivering on Our Purpose Our Continued Commitment to Ensuring a Workplace for All Follow us on LinkedIn
We encourage you to connect with us on LinkedIn for updates about this role and other opportunities at Smucker. Seniority level
Not Applicable Employment type
Full‑time Job function
Research, Analyst, and Information Technology Industries
Manufacturing and Food and Beverage Services
#J-18808-Ljbffr
Join to apply for the
Lead Analyst, IS Business Analysis - PLM Specifications
role at
The J.M. Smucker Co. The J.M. Smucker Co. Information Services, Transformation & Portfolio (ITP) department enables people, process, and technology solutions that help our business perform, transform, and grow. The Lead Business Analyst on the ITP Commercial Operations Team serves as a subject matter expert, key partner, and relationship manager for the Commercial business function, including Raw Material Ingredients, Co-Pack, TSO, Supplier Requirements, Plant Quality, and Corporate Quality. The role requires in-depth knowledge of business analysis, the ability to translate needs, pain points, and requirements into actionable specifications, and project‑management skills to organize and deliver efforts across multiple teams. As a leader within the business analysis discipline, the Lead Analyst coaches others, acts as an effective liaison between technical and non‑technical audiences, and commits to high‑quality deliverables. Location
Orrville, OH (Close proximity to Cleveland/Akron) Work Arrangements
Hybrid – onsite a minimum of 9 days a month, primarily during core weeks as determined by the company; additional days may be required based on business needs. In This Role You Will
Cultivate relationships and learn the business
Serve as the subject matter expert and/or liaison from the Specification Management/PLM Center of Excellence to the business areas of Raw Materials, Co-Pack, TSO, Supplier Requirements, Plant Quality, and Corporate Quality. Build positive, trusting relationships with business customers and develop a deep understanding of how they operate and what they need. Foster strong, collaborative relationships with internal team members and vendors to address business priorities. Understand the process, systems, and data landscape in the business areas, including security and compliance needs. Initiate, manage and deliver projects
Participate in system planning, requirements gathering, design, configuration, testing, and training activities of new PLM system implementations or upgrades. Create and/or influence deliverables such as project plans, business process flows, change impacts, solution requirements, test plans, cutover plans, training documents, and support plans. Support business areas with new project generation/continuous improvement work while constructively challenging ROI, priority, and alignment with business and technical roadmaps. Consult with subject matter experts to document existing processes and business capabilities, research best practices, and propose future processes for continuous improvement. Define requirements based on translation of business needs and gaps collaboratively with stakeholders, leading to solution design. Collaborate with delivery teams on solution design, ensuring delivered solutions meet intended design and act as champion. May serve as a project manager on medium to large efforts pertaining to directly supported business areas, applying standard project methodologies used at Smucker. Support and maintain new and existing solutions
Serve as point of contact for business partners regarding system access and support and periodically meet to review progress. Engage adjacent ITP teams where additional skill sets and knowledge are required. Facilitate review of software licenses, risk profile, and ITP general controls compliance pertaining to third‑party vendors. Strengthen the Business Analysis community
Mentor and guide others to help advance business analysis within Smucker as a discipline, community of practice and profession. Serve as a contributor to the Business Analyst Center of Excellence, seeking opportunities to lead change and share knowledge broadly. The Right Place for You
We are bold, kind, strive to do the right thing, play to win, and believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we support every employee by meeting their physical, emotional, and financial needs. Minimum Requirements
5+ years of relevant work experience with either a Bachelor’s degree in a related field or specialized training (including on‑the‑job). Experience working directly with business customers within Raw Material Ingredients, Co-Pack, TSO, Plant Quality, and Corporate Quality areas. Experience with Software‑as‑a‑Service (SaaS) implementations within an integrated enterprise environment. Experience leading project activities with a strong understanding of project management methodology and the software delivery life cycle (SDLC). Effective communicator and facilitator, with ability to lead efficient meetings with varied audiences (leadership, vendors, etc.). Strong customer service mindset, with an ability to understand and advocate for customer needs while setting appropriate expectations and boundaries. Additional skills and experience that we think would make someone successful in this role (not required)
Experience implementing or supporting PLM or other enterprise level software relating to Quality, Operations, Regulatory, and/or R&D. Professional certification and/or experience leading professional development activities in business analysis, change management or project management. Familiarity with data integration methods and data conversion activities; experience creating requirements and design documentation pertaining to data integration or conversion. Experience in the Consumer Packaged Goods (CPG) industry. Willingness to learn system configuration. Willingness to learn AI data analysis and AI skill sets as they become available/implemented in our systems. Learn More About Working At Smucker
Helping our Employees Thrive Delivering on Our Purpose Our Continued Commitment to Ensuring a Workplace for All Follow us on LinkedIn
We encourage you to connect with us on LinkedIn for updates about this role and other opportunities at Smucker. Seniority level
Not Applicable Employment type
Full‑time Job function
Research, Analyst, and Information Technology Industries
Manufacturing and Food and Beverage Services
#J-18808-Ljbffr