XBP Global
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Client Experience Associate
role at
XBP Global .
About XBP Global XBP Global is a workflow automation leader that leverages decades of industry experience, a global footprint, and Agentic AI to rethink business process automation and enable digital transformation for our clients. We have approximately 11,000 professionals across 20 countries and support over 2,500 clients worldwide.
Job Description As a Customer Service Representative, your primary responsibility is to perform data entry tasks to update automated records and ensure the accuracy of work. You will be responsible for batching documents, keying data from source documents, and verifying the correctness of entries in a timely and efficient manner.
Essential Functions & Responsibilities
Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in a high-visibility office environment.
Maintain and monitor tidiness in copy rooms, break areas, and other office spaces.
Stock the break areas with refreshments and general supplies.
Take inventory of office supplies and identify when to replenish and the quantities needed.
Receive calls and e-mails regarding service and supply requests for copiers, printers, intelligent lockers, and mailing products.
Document information in all logs and reports with keen attention to detail.
Follow up and escalate service and supply requests with third‑party vendors on an ongoing basis.
Interact daily with customers, service technicians, managers, and vendors.
Facilitate any shared email boxes.
Adhere to all safety procedures.
Perform other tasks as assigned.
Participate in cross‑training in print and tax processing support.
Provide backfill as needed.
Availability for overtime during busy season.
Key Skills
Excellent communication skills, both verbal and written, in person, email, or telephone.
Ability to interface with end‑users in a professional manner and with a sense of urgency.
Ability to work effectively individually or in a team environment>
Competency in performing multiple functional tasks.
Ability to meet the employer's attendance policy, willingness to work flexible hours, including evenings and weekends, to accommodate client needs and support team coverage.
Minimum Qualifications
18 Years of Age or Older.
High School Diploma or GED.
Minimum of 1 year of customer service related experience.
Experience as a Site Representative and/or a minimum of 1 plus years of demonstrated knowledge and experience in a related functional area.
Physical Requirements
Required to stand, walk, simple grasp, reach with hands and arms.
Repetitive motion is required; may require twisting, bending, or climbing.
May lift up to 50 lbs. frequently.
Significant walking; ability to stand, sit and/or walk for long periods of time with or without accommodations.
Compensation The pay range for this position starts at $18.00 per hour; however, base pay offered may vary depending on job‑related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.
Disclaimer XBP Global recruiters or representatives only contact you from emails ending with @xbpamericas, @xbpasia, @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com, or @ersgroup.com. We would never ask you to pay or ask you to deposit a cheque into your personal bank account during the recruitment process.
Seniority level Entry level
Employment type Full-time
Job function Finance and Sales
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Client Experience Associate
role at
XBP Global .
About XBP Global XBP Global is a workflow automation leader that leverages decades of industry experience, a global footprint, and Agentic AI to rethink business process automation and enable digital transformation for our clients. We have approximately 11,000 professionals across 20 countries and support over 2,500 clients worldwide.
Job Description As a Customer Service Representative, your primary responsibility is to perform data entry tasks to update automated records and ensure the accuracy of work. You will be responsible for batching documents, keying data from source documents, and verifying the correctness of entries in a timely and efficient manner.
Essential Functions & Responsibilities
Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in a high-visibility office environment.
Maintain and monitor tidiness in copy rooms, break areas, and other office spaces.
Stock the break areas with refreshments and general supplies.
Take inventory of office supplies and identify when to replenish and the quantities needed.
Receive calls and e-mails regarding service and supply requests for copiers, printers, intelligent lockers, and mailing products.
Document information in all logs and reports with keen attention to detail.
Follow up and escalate service and supply requests with third‑party vendors on an ongoing basis.
Interact daily with customers, service technicians, managers, and vendors.
Facilitate any shared email boxes.
Adhere to all safety procedures.
Perform other tasks as assigned.
Participate in cross‑training in print and tax processing support.
Provide backfill as needed.
Availability for overtime during busy season.
Key Skills
Excellent communication skills, both verbal and written, in person, email, or telephone.
Ability to interface with end‑users in a professional manner and with a sense of urgency.
Ability to work effectively individually or in a team environment>
Competency in performing multiple functional tasks.
Ability to meet the employer's attendance policy, willingness to work flexible hours, including evenings and weekends, to accommodate client needs and support team coverage.
Minimum Qualifications
18 Years of Age or Older.
High School Diploma or GED.
Minimum of 1 year of customer service related experience.
Experience as a Site Representative and/or a minimum of 1 plus years of demonstrated knowledge and experience in a related functional area.
Physical Requirements
Required to stand, walk, simple grasp, reach with hands and arms.
Repetitive motion is required; may require twisting, bending, or climbing.
May lift up to 50 lbs. frequently.
Significant walking; ability to stand, sit and/or walk for long periods of time with or without accommodations.
Compensation The pay range for this position starts at $18.00 per hour; however, base pay offered may vary depending on job‑related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.
Disclaimer XBP Global recruiters or representatives only contact you from emails ending with @xbpamericas, @xbpasia, @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com, or @ersgroup.com. We would never ask you to pay or ask you to deposit a cheque into your personal bank account during the recruitment process.
Seniority level Entry level
Employment type Full-time
Job function Finance and Sales
#J-18808-Ljbffr