West Virginia University
Director of Information Technology Services - WVU Potomac State College (Keyser)
West Virginia University, Keyser, West Virginia, United States, 26726
About the Opportunity
The Director of Information Technology Services leads the Information Technology Services (ITS) Department for the Potomac State College campus. The Director provides advanced knowledge and direction in project oversight in research, design and development of complex information technology projects critical to the mission of administrative and academic areas and provides general assistance to management professional technologists in support of IT project proposals, presentations and budgets.
We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:
18 sick days per year (for when you’re ill, for when you need time to care for sick family, for your own, or your family’s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in‑laws as well as others considered to be members of your household living under the same roof)
401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ’s.
Wellness programs
What You'll Do
Lead others and/or provide expertise in project management for high‑level University network, system, application, and/or ongoing technical projects. Supervise the WVU PSC IT staff and IT student workers on the WVU PSC campus
Serve as the liaison between WVU PSC and WVU ITS. Serve as the PSC representative on information technology related projects as needed
Independently and/or as part of a team, plan, coordinate, conduct and implement a wide variety of complex systems analyses, including databases, applications, systems, and Zoom
Oversee telephone administration, CBord administration, Intune, Azure, and networking support activities as necessary to maintain information technology systems, processes, and projects
Maintain currency in advancements in information technology and enhance existing skills Follow policies, processes, procedures and associated documentation in compliance with development and cybersecurity standards, federal and university privacy, confidentiality, and cybersecurity guidelines relative to securing personal information (PII) (generated, stored and/or transmitted electronically) maintained in supported systems. IT Security - Cybersecurity, IT policies and standards
Prepare technical documentation, including interpretation of business rules, flow charts, logic diagrams, and code, according to industry documentation standards
Develop, implement and maintain University infrastructure systems and equipment
Develop and maintain detailed records and documentation, including maintenance, error, repair and records, development, implementation, and performance standards and rules, system cost estimates and analysis, equipment and software maintenance contracts, etc.
Maintain IT asset life‑cycle management. Participate in strategic planning
Individually and/or as part of a team, plan and develop the methodology for completing assignments, resolve all conflicts which arise, and coordinate with other professional technologists as needed
Serve as the Data Center Coordinator
Provide technical training as necessary for the employees and students on the Potomac State College campus
Other duties as assigned
Qualifications
Bachelor's Degree
A minimum of five (5) years of experience in the following: Delivering and supporting applications with stringent security requirements
Design, installation and implementation of infrastructure systems and equipment
Any equivalent combination of related education and/or experience will be considered
All qualifications must be met by the time of employment
Knowledge, Skills, and Abilities
Strong interpersonal skills with the ability to interact at all organizational levels and with technical staff, managers, and end‑users
Strong communication skills in English, both oral and written
Demonstrated ability to prepare technical documentation and justify approach used, resolve complex issues, explain and/or train staff on technical features of an application or process, and the ability to express technical information to non‑technical users as well as gather information from them relating to system development to meet their business needs
Demonstrated ability to work and communicate in challenging situations
Strong analytical skills to be able to research, analyze, detect, and technically correct errors within in‑house developed processes
Demonstrated ability to reason logically, analyze and solve problems
Ability to define procedural problems, collect and evaluate data, draw valid conclusions, and project consequences of various alternative recommendations
Demonstrated ability to manage multiple tasks and prioritize as needed
Demonstrated ability to take direction from peers for the purpose of a project
Initiative and motivation to request, accept, and complete tasks as required
Demonstrated experience in delivering quality, user accepted, completed task(s) on time
Demonstrated ability to work as a lead or a member of a team of diverse skill levels and expertise from multiple areas; functioning in an optimum role for team success
Broad knowledge of computer security issues, requirements, and trends, including an awareness of information security laws (such as HIPAA, FERPA) and accepted industry practice
Proven experience with development/troubleshooting/maintenance tools
Proven experience with specific software and hardware environments
In‑depth knowledge of general office software including word‑processing, database, and spreadsheet applications (prefer Microsoft Office including Word and Excel)
Requirements Valid driver's license
About WVU We invite all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, genetic information, or Veteran status.
#J-18808-Ljbffr
We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:
18 sick days per year (for when you’re ill, for when you need time to care for sick family, for your own, or your family’s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in‑laws as well as others considered to be members of your household living under the same roof)
401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ’s.
Wellness programs
What You'll Do
Lead others and/or provide expertise in project management for high‑level University network, system, application, and/or ongoing technical projects. Supervise the WVU PSC IT staff and IT student workers on the WVU PSC campus
Serve as the liaison between WVU PSC and WVU ITS. Serve as the PSC representative on information technology related projects as needed
Independently and/or as part of a team, plan, coordinate, conduct and implement a wide variety of complex systems analyses, including databases, applications, systems, and Zoom
Oversee telephone administration, CBord administration, Intune, Azure, and networking support activities as necessary to maintain information technology systems, processes, and projects
Maintain currency in advancements in information technology and enhance existing skills Follow policies, processes, procedures and associated documentation in compliance with development and cybersecurity standards, federal and university privacy, confidentiality, and cybersecurity guidelines relative to securing personal information (PII) (generated, stored and/or transmitted electronically) maintained in supported systems. IT Security - Cybersecurity, IT policies and standards
Prepare technical documentation, including interpretation of business rules, flow charts, logic diagrams, and code, according to industry documentation standards
Develop, implement and maintain University infrastructure systems and equipment
Develop and maintain detailed records and documentation, including maintenance, error, repair and records, development, implementation, and performance standards and rules, system cost estimates and analysis, equipment and software maintenance contracts, etc.
Maintain IT asset life‑cycle management. Participate in strategic planning
Individually and/or as part of a team, plan and develop the methodology for completing assignments, resolve all conflicts which arise, and coordinate with other professional technologists as needed
Serve as the Data Center Coordinator
Provide technical training as necessary for the employees and students on the Potomac State College campus
Other duties as assigned
Qualifications
Bachelor's Degree
A minimum of five (5) years of experience in the following: Delivering and supporting applications with stringent security requirements
Design, installation and implementation of infrastructure systems and equipment
Any equivalent combination of related education and/or experience will be considered
All qualifications must be met by the time of employment
Knowledge, Skills, and Abilities
Strong interpersonal skills with the ability to interact at all organizational levels and with technical staff, managers, and end‑users
Strong communication skills in English, both oral and written
Demonstrated ability to prepare technical documentation and justify approach used, resolve complex issues, explain and/or train staff on technical features of an application or process, and the ability to express technical information to non‑technical users as well as gather information from them relating to system development to meet their business needs
Demonstrated ability to work and communicate in challenging situations
Strong analytical skills to be able to research, analyze, detect, and technically correct errors within in‑house developed processes
Demonstrated ability to reason logically, analyze and solve problems
Ability to define procedural problems, collect and evaluate data, draw valid conclusions, and project consequences of various alternative recommendations
Demonstrated ability to manage multiple tasks and prioritize as needed
Demonstrated ability to take direction from peers for the purpose of a project
Initiative and motivation to request, accept, and complete tasks as required
Demonstrated experience in delivering quality, user accepted, completed task(s) on time
Demonstrated ability to work as a lead or a member of a team of diverse skill levels and expertise from multiple areas; functioning in an optimum role for team success
Broad knowledge of computer security issues, requirements, and trends, including an awareness of information security laws (such as HIPAA, FERPA) and accepted industry practice
Proven experience with development/troubleshooting/maintenance tools
Proven experience with specific software and hardware environments
In‑depth knowledge of general office software including word‑processing, database, and spreadsheet applications (prefer Microsoft Office including Word and Excel)
Requirements Valid driver's license
About WVU We invite all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, genetic information, or Veteran status.
#J-18808-Ljbffr