Children's National Medical Center
Patient Access Representative (Part-time | 12 hours per week)
Children's National Medical Center, Washington, District of Columbia, us, 20022
Job Description
Patient Access Representative (Part‑time | 12 hours per week) – 2400033F
This position reports to the Patient Access Supervisor or Manager. The role delivers patient services and administrative support in ancillary operations, interacting with parents, patients, physicians, and other staff in a courteous manner. The representative may schedule ancillary appointments, float to ancillary patient access areas as needed, and serves as the next step in the career ladder to Senior Patient Access Rep.
Responsibilities Functionally Accountable Areas Patient Services
Demonstrate accuracy of scheduling patients using the applicable scheduling system; verify charge codes correspond with diagnostic codes and enter information into the billing/registration system.
Complete computer‑aided, on‑line registration screens with the parent/guardian via telephone or in person in a professional and courteous manner.
Collect accurate demographic and insurance information, update systems as needed, and perform bedside registration for ED patients.
Reschedule appointments for patients who did not show or for ancillary service cancellations by providers/technologists; schedule follow‑up appointments at checkout if applicable.
Greet patients and parents courteously and place the patient in the appropriate system based on departmental policy.
Obtain required consents for the department and ensure distribution of compliance‐related materials (HIPAA Privacy Notice, Patient Rights). Capture a copy of insurance card and photo ID for the medical record, ensure appropriate copies to the insurance company and CNMC HIM department, and complete all documentation per department policy and procedure.
Respond to patient portal work lists (appointment requests, fax queues, email requests, etc.; may include messaging center work lists in the future).
Information Verification
Verify insurance eligibility using the applicable eligibility system; adhere to managed care carve‑outs (lab and radiology).
Advise leadership of any authorization issues at check‑in; identify surgeries/diagnostic testing requiring authorization and contact the provider’s office or scheduling coordinator to resolve issues without delaying patient care.
Notify parents of the need for completed insurance referral or pre‑authorization prior to scheduled/unscheduled appointments.
Discuss co‑payment, deposits, payment in full, or past‑due balance collections with parents in a professional and courteous manner.
Refer parents to the Financial Information Center for payment scheduling or method of payment.
Verify insurance information is complete prior to procedure and collect pre‑authorization/referral information; obtain authorizations at least 5 days in advance of service.
Utilize all systems that store patient information (EPRS, SCI, Cerner, IDX, McKesson, etc.) to ensure systems are in sync.
Cash Collection
Collect and record co‑payments, deposits, and full payments and provide the payer with a receipt; help the department achieve 85% of the collection target.
Maintain departmental cash control and collection requirements.
Billing Preparation
For ancillary services, ensure all applicable orders/scripts/referrals are obtained before services are rendered.
Appropriately clear walk‑in visits and link scheduled/unscheduled appointments to the scheduling system.
Perform daily quality review of all registration processed in real time.
Office Support
Answer telephone calls and address caller needs appropriately; avoid transferring calls when better service can be provided to families; meet departmental ACD policy standards if applicable; manage voicemail messages within the same business day.
Distribute mail and process returned mail as needed.
All staff are responsible for information distributed via e‑mail; staff should check work email at least three times daily and respond within 24 hours (or next business day).
Maintain office files and supplies at PAR levels.
Maintain a clean reception area and workspace.
Provide other support as needed.
Organizational Accountabilities Staff – Organizational Commitment/Identification
Anticipate and respond to customer needs; follow up until needs are met.
Teamwork/Communication
Demonstrate collaborative and respectful behavior.
Partner with all team members to achieve goals.
Receptive to others’ ideas and opinions.
Performance Improvement/Problem‑solving
Contribute to a positive work environment.
Demonstrate flexibility and willingness to change.
Identify opportunities to improve clinical and administrative processes.
Make appropriate decisions using sound judgment.
Cost Management/Financial Responsibility
Use resources efficiently.
Search for less costly ways of doing things.
Safety
Speak up when team members exhibit unsafe behavior or performance.
Continuously validate and verify information needed for decision making or documentation.
Stop in the face of uncertainty and take time to resolve the situation.
Demonstrate accurate, clear and timely verbal and written communication.
Actively promote safety for patients, families, visitors and coworkers.
Attend carefully to important details – practicing Stop, Think, Act and Review in order to self‑check behavior and performance.
Qualifications
Minimum Education:
High School Diploma or GED (Required)
Minimum Work Experience:
2 years related experience (Required)
Broad knowledge in administrative processes and customer service skills.
Computer knowledge necessary.
Microsoft Office experience preferred (Word & Excel).
Complete Patient Access training curriculum and pass all competency assessments.
Typing speed of at least 35 words per minute required.
Primary Location District of Columbia – Washington
Work Locations CN Hospital (Main Campus) – 111 Michigan Avenue NW, Washington, 20010
Job Category Administrative Support / Customer Service
Position Status: Regular Part‑Time
Shift: Day
Work Schedule: TBD
Equal Opportunity Statement Children’s National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or other legally protected characteristics. The “Know Your Rights” poster is available here: Know Your Rights Pay Transparency Nondiscrimination Poster.
Drug‑Free Workplace Policy Children’s National Hospital maintains a drug‑free workplace. Recreational or medical marijuana are legal in the District of Columbia, but the organization enforces a drug‑free workplace policy that prohibits the use, possession, or distribution of controlled substances as defined in the Controlled Substances Act, or the misuse of legal substances.
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This position reports to the Patient Access Supervisor or Manager. The role delivers patient services and administrative support in ancillary operations, interacting with parents, patients, physicians, and other staff in a courteous manner. The representative may schedule ancillary appointments, float to ancillary patient access areas as needed, and serves as the next step in the career ladder to Senior Patient Access Rep.
Responsibilities Functionally Accountable Areas Patient Services
Demonstrate accuracy of scheduling patients using the applicable scheduling system; verify charge codes correspond with diagnostic codes and enter information into the billing/registration system.
Complete computer‑aided, on‑line registration screens with the parent/guardian via telephone or in person in a professional and courteous manner.
Collect accurate demographic and insurance information, update systems as needed, and perform bedside registration for ED patients.
Reschedule appointments for patients who did not show or for ancillary service cancellations by providers/technologists; schedule follow‑up appointments at checkout if applicable.
Greet patients and parents courteously and place the patient in the appropriate system based on departmental policy.
Obtain required consents for the department and ensure distribution of compliance‐related materials (HIPAA Privacy Notice, Patient Rights). Capture a copy of insurance card and photo ID for the medical record, ensure appropriate copies to the insurance company and CNMC HIM department, and complete all documentation per department policy and procedure.
Respond to patient portal work lists (appointment requests, fax queues, email requests, etc.; may include messaging center work lists in the future).
Information Verification
Verify insurance eligibility using the applicable eligibility system; adhere to managed care carve‑outs (lab and radiology).
Advise leadership of any authorization issues at check‑in; identify surgeries/diagnostic testing requiring authorization and contact the provider’s office or scheduling coordinator to resolve issues without delaying patient care.
Notify parents of the need for completed insurance referral or pre‑authorization prior to scheduled/unscheduled appointments.
Discuss co‑payment, deposits, payment in full, or past‑due balance collections with parents in a professional and courteous manner.
Refer parents to the Financial Information Center for payment scheduling or method of payment.
Verify insurance information is complete prior to procedure and collect pre‑authorization/referral information; obtain authorizations at least 5 days in advance of service.
Utilize all systems that store patient information (EPRS, SCI, Cerner, IDX, McKesson, etc.) to ensure systems are in sync.
Cash Collection
Collect and record co‑payments, deposits, and full payments and provide the payer with a receipt; help the department achieve 85% of the collection target.
Maintain departmental cash control and collection requirements.
Billing Preparation
For ancillary services, ensure all applicable orders/scripts/referrals are obtained before services are rendered.
Appropriately clear walk‑in visits and link scheduled/unscheduled appointments to the scheduling system.
Perform daily quality review of all registration processed in real time.
Office Support
Answer telephone calls and address caller needs appropriately; avoid transferring calls when better service can be provided to families; meet departmental ACD policy standards if applicable; manage voicemail messages within the same business day.
Distribute mail and process returned mail as needed.
All staff are responsible for information distributed via e‑mail; staff should check work email at least three times daily and respond within 24 hours (or next business day).
Maintain office files and supplies at PAR levels.
Maintain a clean reception area and workspace.
Provide other support as needed.
Organizational Accountabilities Staff – Organizational Commitment/Identification
Anticipate and respond to customer needs; follow up until needs are met.
Teamwork/Communication
Demonstrate collaborative and respectful behavior.
Partner with all team members to achieve goals.
Receptive to others’ ideas and opinions.
Performance Improvement/Problem‑solving
Contribute to a positive work environment.
Demonstrate flexibility and willingness to change.
Identify opportunities to improve clinical and administrative processes.
Make appropriate decisions using sound judgment.
Cost Management/Financial Responsibility
Use resources efficiently.
Search for less costly ways of doing things.
Safety
Speak up when team members exhibit unsafe behavior or performance.
Continuously validate and verify information needed for decision making or documentation.
Stop in the face of uncertainty and take time to resolve the situation.
Demonstrate accurate, clear and timely verbal and written communication.
Actively promote safety for patients, families, visitors and coworkers.
Attend carefully to important details – practicing Stop, Think, Act and Review in order to self‑check behavior and performance.
Qualifications
Minimum Education:
High School Diploma or GED (Required)
Minimum Work Experience:
2 years related experience (Required)
Broad knowledge in administrative processes and customer service skills.
Computer knowledge necessary.
Microsoft Office experience preferred (Word & Excel).
Complete Patient Access training curriculum and pass all competency assessments.
Typing speed of at least 35 words per minute required.
Primary Location District of Columbia – Washington
Work Locations CN Hospital (Main Campus) – 111 Michigan Avenue NW, Washington, 20010
Job Category Administrative Support / Customer Service
Position Status: Regular Part‑Time
Shift: Day
Work Schedule: TBD
Equal Opportunity Statement Children’s National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or other legally protected characteristics. The “Know Your Rights” poster is available here: Know Your Rights Pay Transparency Nondiscrimination Poster.
Drug‑Free Workplace Policy Children’s National Hospital maintains a drug‑free workplace. Recreational or medical marijuana are legal in the District of Columbia, but the organization enforces a drug‑free workplace policy that prohibits the use, possession, or distribution of controlled substances as defined in the Controlled Substances Act, or the misuse of legal substances.
#J-18808-Ljbffr