Incident Manager — ITIL‑Driven Help Desk (Remote)

A leading technology service provider is seeking an experienced Help Desk Incident Manager in McLean, Virginia. The role involves managing IT incidents, ensuring efficient resolution of service disruptions, and leading a team of help desk technicians. The ideal candidate will have a Bachelor’s Degree in IT or at least 5 years of experience in incident management, along with strong leadership and communication skills. Benefits include opportunities for professional development and a diverse work environment. #J-18808-Ljbffr