Union Depot
We are looking for an experienced District Manager to lead and empower a team of Managers and Supervisors across multiple locations, ensuring exceptional service, productivity, and operational excellence. As the District Manager, you’ll play a crucial role in supporting, guiding, and developing your Managers and Supervisors to achieve company standards, exceed client expectations, and foster a positive work environment across all sites within your district.
Key Responsibilities
Leadership & Team Development:
Oversee a team of Managers/Supervisors, providing coaching, performance feedback, and opportunities for growth. Set clear goals and expectations, ensuring Supervisors are equipped to lead their teams effectively.
Operational Excellence:
Ensure smooth daily operations across all locations by regularly reviewing schedules, productivity levels, and service quality. Work with Managers/Supervisors to address staffing needs, adjust for client demands, and solve operational challenges.
Client Relations:
Serve as the primary point of contact for key clients within the portfolio. Responsible for Client/Account retention. Establish and maintain strong client relationships, regularly communicating service levels, needs, and improvements. Responsible for renewing and negotiating client contracts.
Financial Acumen:
Manage portfolio P&L responsibilities, including budgeting, forecasting, and financial planning to ensure profitability and cost control across all locations.
Safety & Compliance:
Partner with Managers/Supervisors and the Safety Quality Manager to promote a culture of safety and compliance with company, client, and regulatory requirements. Conduct audits and spot-checks to ensure standards are met consistently.
Reporting & Communication:
Track and report on operational metrics, team performance, and client satisfaction levels. Maintain open lines of communication with Senior Management to discuss district performance, opportunities, and challenges.
Strategic Planning & Execution:
Work with Senior Management to develop and execute district-level strategies aimed at improving operational efficiency, reducing costs, and driving service excellence.
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Key Responsibilities
Leadership & Team Development:
Oversee a team of Managers/Supervisors, providing coaching, performance feedback, and opportunities for growth. Set clear goals and expectations, ensuring Supervisors are equipped to lead their teams effectively.
Operational Excellence:
Ensure smooth daily operations across all locations by regularly reviewing schedules, productivity levels, and service quality. Work with Managers/Supervisors to address staffing needs, adjust for client demands, and solve operational challenges.
Client Relations:
Serve as the primary point of contact for key clients within the portfolio. Responsible for Client/Account retention. Establish and maintain strong client relationships, regularly communicating service levels, needs, and improvements. Responsible for renewing and negotiating client contracts.
Financial Acumen:
Manage portfolio P&L responsibilities, including budgeting, forecasting, and financial planning to ensure profitability and cost control across all locations.
Safety & Compliance:
Partner with Managers/Supervisors and the Safety Quality Manager to promote a culture of safety and compliance with company, client, and regulatory requirements. Conduct audits and spot-checks to ensure standards are met consistently.
Reporting & Communication:
Track and report on operational metrics, team performance, and client satisfaction levels. Maintain open lines of communication with Senior Management to discuss district performance, opportunities, and challenges.
Strategic Planning & Execution:
Work with Senior Management to develop and execute district-level strategies aimed at improving operational efficiency, reducing costs, and driving service excellence.
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