Hispanic Alliance for Career Enhancement
Senior Software Development Engineer - SRE, Retail and Pharmacy
Hispanic Alliance for Career Enhancement, Scottsdale, Arizona, us, 85261
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose‑driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
The Senior Software Development Engineer – SRE, Retail & Pharmacy is pivotal in ensuring the reliability, scalability, and performance of distributed store technologies that power thousands of locations nationwide – including pharmacy platforms, Point of Sale (POS) systems, handheld devices, store servers, dispensing locations, and connectivity infrastructure. You will drive improvements in observability, monitoring, and DevOps practices to enhance system resilience and accelerate lead time for core development initiatives.
What You Will Do: Observability & Monitoring
Architect and implement observability solutions using tools such as Splunk, Dynatrace, Datadog, Prometheus, Grafana, etc. to ensure visibility into retail and pharmacy systems
Develop proactive alerting and dashboarding strategies to detect and resolve issues before they impact customers and store operations
Define and manage Service Level Objectives (SLOs), Service Level Agreements (SLAs), and error budgets for critical store applications
Lead critical incident recovery and postmortem processes to drive continuous improvement
Performance & Reliability Engineering
Identify and eliminate bottlenecks in development and deployment workflows to improve lead time and reduce change failure rates
Conduct performance testing and reliability audits to ensure system robustness
Partner with development teams to embed Site Reliability Engineering (SRE) principles into the software development lifecycle
Build SRE NFR (Non‑Functional Requirement) reviews for code shipping to production
Support and optimize applications deployed across CVS retail and pharmacy locations
Collaborate with infrastructure and store operations teams to ensure high availability and performance of store systems
Microservices & Deployments
Champion containerization and orchestration using OpenShift and Kubernetes in hybrid cloud environments
Leverage CI/CD pipelines to enable automated deployments at scale
Understanding of microservices architecture
Minimum Qualifications
5+ years of experience in SRE, DevOps, or related technology roles
3+ years of experience in delivering software in a large‑scale environment with reliability and resilience concepts (multi‑region, multi‑cloud, containerization, etc.)
2+ years of experience with programming languages/frameworks
2+ years of experience on Cloud Technologies (AWS, Microsoft Azure, Google Cloud), Microservices concepts, and capabilities like Rancher, Docker, Kubernetes, and web APIs
2+ years of experience with source control and continuous integration tools like GitHub, BitBucket, or Jenkins
Experience with observability and monitoring tools such as Splunk, Dynatrace, Datadog, Prometheus, Grafana, etc.
Experience using customer feedback tools such as Quantum Metrics, Medalia, and Adobe Analytics
Proficiency in scripting and automation frameworks
Understanding of microservices architecture and cloud‑native technologies
Experience in Incident Management, Change Management, Infrastructure Support, and Problem Management concepts and processes
Excellent interpersonal and communication skills, including the ability to engage technical and non‑technical stakeholders
Preferred Qualifications
Experience with retail SRE organizations, including experience with store systems; POS, hand‑held devices, etc.
Experience supporting retail or pharmacy systems at scale
Expertise in cloud development and deployment technologies, including containerization and multi‑cloud configurations
Expertise in configuring, supporting, and managing Rancher, Kubernetes, and/or Docker
Demonstrated understanding of various API management and related platforms like Apigee, Vordel, Data Power
Education
Bachelor's degree in Computer Science, Engineering, or related field/specialized training/relevant professional qualification required
Master's degree in Computer Science, Engineering, or related field preferred
Anticipated Weekly Hours 40
Time Type Full time
Pay Range $92,700.00 – $222,480.00
Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options , a
401(k) plan
(including matching company contributions), and an
employee stock purchase plan .
No‑cost programs for all colleagues
including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues
including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit the benefits page.
We anticipate the application window for this opening will close on: 01/30/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
#J-18808-Ljbffr
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose‑driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
The Senior Software Development Engineer – SRE, Retail & Pharmacy is pivotal in ensuring the reliability, scalability, and performance of distributed store technologies that power thousands of locations nationwide – including pharmacy platforms, Point of Sale (POS) systems, handheld devices, store servers, dispensing locations, and connectivity infrastructure. You will drive improvements in observability, monitoring, and DevOps practices to enhance system resilience and accelerate lead time for core development initiatives.
What You Will Do: Observability & Monitoring
Architect and implement observability solutions using tools such as Splunk, Dynatrace, Datadog, Prometheus, Grafana, etc. to ensure visibility into retail and pharmacy systems
Develop proactive alerting and dashboarding strategies to detect and resolve issues before they impact customers and store operations
Define and manage Service Level Objectives (SLOs), Service Level Agreements (SLAs), and error budgets for critical store applications
Lead critical incident recovery and postmortem processes to drive continuous improvement
Performance & Reliability Engineering
Identify and eliminate bottlenecks in development and deployment workflows to improve lead time and reduce change failure rates
Conduct performance testing and reliability audits to ensure system robustness
Partner with development teams to embed Site Reliability Engineering (SRE) principles into the software development lifecycle
Build SRE NFR (Non‑Functional Requirement) reviews for code shipping to production
Support and optimize applications deployed across CVS retail and pharmacy locations
Collaborate with infrastructure and store operations teams to ensure high availability and performance of store systems
Microservices & Deployments
Champion containerization and orchestration using OpenShift and Kubernetes in hybrid cloud environments
Leverage CI/CD pipelines to enable automated deployments at scale
Understanding of microservices architecture
Minimum Qualifications
5+ years of experience in SRE, DevOps, or related technology roles
3+ years of experience in delivering software in a large‑scale environment with reliability and resilience concepts (multi‑region, multi‑cloud, containerization, etc.)
2+ years of experience with programming languages/frameworks
2+ years of experience on Cloud Technologies (AWS, Microsoft Azure, Google Cloud), Microservices concepts, and capabilities like Rancher, Docker, Kubernetes, and web APIs
2+ years of experience with source control and continuous integration tools like GitHub, BitBucket, or Jenkins
Experience with observability and monitoring tools such as Splunk, Dynatrace, Datadog, Prometheus, Grafana, etc.
Experience using customer feedback tools such as Quantum Metrics, Medalia, and Adobe Analytics
Proficiency in scripting and automation frameworks
Understanding of microservices architecture and cloud‑native technologies
Experience in Incident Management, Change Management, Infrastructure Support, and Problem Management concepts and processes
Excellent interpersonal and communication skills, including the ability to engage technical and non‑technical stakeholders
Preferred Qualifications
Experience with retail SRE organizations, including experience with store systems; POS, hand‑held devices, etc.
Experience supporting retail or pharmacy systems at scale
Expertise in cloud development and deployment technologies, including containerization and multi‑cloud configurations
Expertise in configuring, supporting, and managing Rancher, Kubernetes, and/or Docker
Demonstrated understanding of various API management and related platforms like Apigee, Vordel, Data Power
Education
Bachelor's degree in Computer Science, Engineering, or related field/specialized training/relevant professional qualification required
Master's degree in Computer Science, Engineering, or related field preferred
Anticipated Weekly Hours 40
Time Type Full time
Pay Range $92,700.00 – $222,480.00
Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options , a
401(k) plan
(including matching company contributions), and an
employee stock purchase plan .
No‑cost programs for all colleagues
including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues
including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit the benefits page.
We anticipate the application window for this opening will close on: 01/30/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
#J-18808-Ljbffr