Helpful Hearts Health Services Inc
Program Director
Helpful Hearts Health Services Inc, Owings Mills, Maryland, United States, 21117
Benefits
Simple IRA Plan
Competitive salary
Training & development
Bonus based on performance
Opportunity for advancement
About Us At
Helpful Hearts Health Services Inc. , we believe in empowering individuals with developmental disabilities to live lives of purpose, dignity, and connection. We’re a passionate, mission‑driven DDA provider offering person‑centered services that promote independence, inclusion, and real community integration.
We’re growing—and we’re looking for a compassionate, organized, and strategic leader to help us strengthen our programs and take our service delivery to the next level.
Position Summary The Program Director will lead the planning, development, and execution of all programs across our agency—including
Community Living Group Homes, Personal Support, Community Development Services (CDS), Employment Services, Supported Living, Nursing Services ,
Transportation (OHCDS), and many more . This role is central to ensuring that every service we offer aligns with our mission, maintains compliance with DDA regulations, and most importantly—meets the needs of the individuals and families we support.
This person is not just an operations leader—they’re a
builder of people, programs, and possibilities.
Key Responsibilities Program Oversight & Development
Oversee the daily operations of all active DDA programs
Ensure service delivery aligns with person‑centered plans and meets DDA, COMAR, and Medicaid waiver standards
Lead the development and implementation of new services and initiativesRegularly review and improve program structures, workflows, and documentation
Staff Leadership & Training
Supervise and support Program Managers, Team Leads, and Direct Support Professionals (DSPs)
Collaborate with HR to recruit, train, and retain high‑quality team members
Ensure all program staff are properly trained in MANDT, Emergency Preparedness, Cultural Sensitivity, Incident Reporting, and other key trainings
Foster a culture of growth, communication, and accountability
Quality & Compliance
Partner with QA staff to monitor, document, and improve service quality
Respond promptly and professionally to licensing inspections, regulatory visits, incident reports, and concerns from individuals, families, or guardians—ensuring transparency, accountability, and a commitment to quality care.
Use data and feedback to identify trends and areas of improvement
Participate in the creation and implementation of the agency’s
Quality Assurance Plan
Collaboration & Communication
Serve as a key liaison between our agency and service coordinators, families, and state agencies
Attend IDT meetings and ensure proper follow‑up and implementation of team decisions
Collaborate with the CEO and leadership team on strategic planning and program expansion
What We’re Looking For
A heart for service—and a head for systems.
Proven leadership experience in a DDA, human services, or Medicaid‑funded setting
Strong knowledge of Maryland’s DDA policies, regulations, and services
5+ years of program management or senior‑level operations experience
Ability to lead with empathy, communicate effectively, and build trust across all levels
Excellent organizational, writing, and critical thinking skills
Bachelor’s degree in Human Services, Social Work, Healthcare Administration, or related field (Master’s preferred)
Bonus Points If You Have
Experience working in or managing multiple DDA services
Background in staff training, service coordination, or policy development
An eye for data‑driven improvement and systems thinking
A calm presence under pressure—and a sense of humor when needed
Why Join Us
We’re a purpose‑driven agency that truly puts people first
You’ll help shape the future of services for individuals with disabilities in Maryland
We offer a supportive, team‑oriented environment with room to grow
Competitive salary
Ready to Apply If you’re a compassionate leader who can see both the big picture and the daily details—and you’re ready to help transform lives— we want to hear from you.
Send your resume and a brief cover letter to
care@helpfulheartshealthservices.com
with the subject line
“Director of Programs Application”.
#J-18808-Ljbffr
Simple IRA Plan
Competitive salary
Training & development
Bonus based on performance
Opportunity for advancement
About Us At
Helpful Hearts Health Services Inc. , we believe in empowering individuals with developmental disabilities to live lives of purpose, dignity, and connection. We’re a passionate, mission‑driven DDA provider offering person‑centered services that promote independence, inclusion, and real community integration.
We’re growing—and we’re looking for a compassionate, organized, and strategic leader to help us strengthen our programs and take our service delivery to the next level.
Position Summary The Program Director will lead the planning, development, and execution of all programs across our agency—including
Community Living Group Homes, Personal Support, Community Development Services (CDS), Employment Services, Supported Living, Nursing Services ,
Transportation (OHCDS), and many more . This role is central to ensuring that every service we offer aligns with our mission, maintains compliance with DDA regulations, and most importantly—meets the needs of the individuals and families we support.
This person is not just an operations leader—they’re a
builder of people, programs, and possibilities.
Key Responsibilities Program Oversight & Development
Oversee the daily operations of all active DDA programs
Ensure service delivery aligns with person‑centered plans and meets DDA, COMAR, and Medicaid waiver standards
Lead the development and implementation of new services and initiativesRegularly review and improve program structures, workflows, and documentation
Staff Leadership & Training
Supervise and support Program Managers, Team Leads, and Direct Support Professionals (DSPs)
Collaborate with HR to recruit, train, and retain high‑quality team members
Ensure all program staff are properly trained in MANDT, Emergency Preparedness, Cultural Sensitivity, Incident Reporting, and other key trainings
Foster a culture of growth, communication, and accountability
Quality & Compliance
Partner with QA staff to monitor, document, and improve service quality
Respond promptly and professionally to licensing inspections, regulatory visits, incident reports, and concerns from individuals, families, or guardians—ensuring transparency, accountability, and a commitment to quality care.
Use data and feedback to identify trends and areas of improvement
Participate in the creation and implementation of the agency’s
Quality Assurance Plan
Collaboration & Communication
Serve as a key liaison between our agency and service coordinators, families, and state agencies
Attend IDT meetings and ensure proper follow‑up and implementation of team decisions
Collaborate with the CEO and leadership team on strategic planning and program expansion
What We’re Looking For
A heart for service—and a head for systems.
Proven leadership experience in a DDA, human services, or Medicaid‑funded setting
Strong knowledge of Maryland’s DDA policies, regulations, and services
5+ years of program management or senior‑level operations experience
Ability to lead with empathy, communicate effectively, and build trust across all levels
Excellent organizational, writing, and critical thinking skills
Bachelor’s degree in Human Services, Social Work, Healthcare Administration, or related field (Master’s preferred)
Bonus Points If You Have
Experience working in or managing multiple DDA services
Background in staff training, service coordination, or policy development
An eye for data‑driven improvement and systems thinking
A calm presence under pressure—and a sense of humor when needed
Why Join Us
We’re a purpose‑driven agency that truly puts people first
You’ll help shape the future of services for individuals with disabilities in Maryland
We offer a supportive, team‑oriented environment with room to grow
Competitive salary
Ready to Apply If you’re a compassionate leader who can see both the big picture and the daily details—and you’re ready to help transform lives— we want to hear from you.
Send your resume and a brief cover letter to
care@helpfulheartshealthservices.com
with the subject line
“Director of Programs Application”.
#J-18808-Ljbffr