Financial Services IT
Overview
Do you enjoy working with a variety of people and technologies each day? Do you excel at providing technology and business solutions to smart, driven individuals? If you answered yes to these questions then we have an exciting opportunity that’s right up your alley.
We are seeking an IT Support Specialist with a solid background in end user support, Windows, Macs, and cloud systems to join our growing team in an important client-facing support capacity.
Job Description This is for a full-time, permanent position at growing IT consulting company allowing you to work with many different technologies but within a regular, stable base of clients.
As an IT Support Specialist, you will collaborate with employees to quickly resolve any technical issues interrupting their productivity. We are looking for a creative and quick thinker who understands that while you may not always know the answer to a question, you know how to find it. You have experience working with both email, phone, and walk up support. Customer service expertise is essential.
Responsibilities
Provide end user support for Windows and MacOS; collaborate with IT departments and IT Support team to troubleshoot network connectivity, test AV equipment, and manage inventory.
Assist employees in person, at the office, and online (via email, Slack, and tickets).
Support mobile devices (iPhone/Android) in a corporate environment.
Configure and image Windows computers for employees.
Communicate clearly with executive-level clients and staff; maintain professional verbal and written communication.
Troubleshoot network connectivity, wifi, and VPN; identify and resolve issues efficiently.
Perform small IT projects to improve systems; train other employees on new applications and hardware.
Lift 50+ lbs of computer equipment and hardware; climb ladders and use hand tools as required.
Occasional weekend work as needed.
Qualifications
3 to 5 years of IT industry experience
End user support experience for Windows and MacOS
Strong customer service orientation; ability to solve technical problems
Experience with office productivity tools and collaboration platforms (Office 365, G Suite, SSO solutions, Cloud storage like Box/Dropbox/Egnyte, Salesforce)
Ability to connect computers to networks (Wi-Fi and VPN)
Management of mobile devices in a corporate environment
Excellent verbal and written communication skills; ability to interact with demanding high-touch executive-level clients
Problem solving and troubleshooting skills
Ability to perform small projects to improve IT and other systems
Willingness to train others on new applications, hardware, and processes
Physical ability to lift 50+ lbs, perform light maintenance, and work in relevant environments
Ability to work occasional weekends
About us Founded in 2007, and profitable since inception, our company is self-funded with no outside investors. Every member of the management team has over 20 years of experience in the industry. Our employees work hard, enjoy their work, and have a life outside of work too.
We provide best of breed technology solutions to SMB clients with Fortune 500 technology needs. Our customers include Venture Capital, Private Equity, Hedge Funds, independent schools, and technology startups (our investment firm customers have over $150 Billion, combined, under management).
We create tailored IT solutions for companies that need well-managed, secure, highly available, disaster recovery protected systems. We augment IT departments by bringing special expertise and experience and are the IT department for clients without IT staff, who require high-touch support and superior systems management. We provide monitoring and remote management of systems, along with managed services.
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We are seeking an IT Support Specialist with a solid background in end user support, Windows, Macs, and cloud systems to join our growing team in an important client-facing support capacity.
Job Description This is for a full-time, permanent position at growing IT consulting company allowing you to work with many different technologies but within a regular, stable base of clients.
As an IT Support Specialist, you will collaborate with employees to quickly resolve any technical issues interrupting their productivity. We are looking for a creative and quick thinker who understands that while you may not always know the answer to a question, you know how to find it. You have experience working with both email, phone, and walk up support. Customer service expertise is essential.
Responsibilities
Provide end user support for Windows and MacOS; collaborate with IT departments and IT Support team to troubleshoot network connectivity, test AV equipment, and manage inventory.
Assist employees in person, at the office, and online (via email, Slack, and tickets).
Support mobile devices (iPhone/Android) in a corporate environment.
Configure and image Windows computers for employees.
Communicate clearly with executive-level clients and staff; maintain professional verbal and written communication.
Troubleshoot network connectivity, wifi, and VPN; identify and resolve issues efficiently.
Perform small IT projects to improve systems; train other employees on new applications and hardware.
Lift 50+ lbs of computer equipment and hardware; climb ladders and use hand tools as required.
Occasional weekend work as needed.
Qualifications
3 to 5 years of IT industry experience
End user support experience for Windows and MacOS
Strong customer service orientation; ability to solve technical problems
Experience with office productivity tools and collaboration platforms (Office 365, G Suite, SSO solutions, Cloud storage like Box/Dropbox/Egnyte, Salesforce)
Ability to connect computers to networks (Wi-Fi and VPN)
Management of mobile devices in a corporate environment
Excellent verbal and written communication skills; ability to interact with demanding high-touch executive-level clients
Problem solving and troubleshooting skills
Ability to perform small projects to improve IT and other systems
Willingness to train others on new applications, hardware, and processes
Physical ability to lift 50+ lbs, perform light maintenance, and work in relevant environments
Ability to work occasional weekends
About us Founded in 2007, and profitable since inception, our company is self-funded with no outside investors. Every member of the management team has over 20 years of experience in the industry. Our employees work hard, enjoy their work, and have a life outside of work too.
We provide best of breed technology solutions to SMB clients with Fortune 500 technology needs. Our customers include Venture Capital, Private Equity, Hedge Funds, independent schools, and technology startups (our investment firm customers have over $150 Billion, combined, under management).
We create tailored IT solutions for companies that need well-managed, secure, highly available, disaster recovery protected systems. We augment IT departments by bringing special expertise and experience and are the IT department for clients without IT staff, who require high-touch support and superior systems management. We provide monitoring and remote management of systems, along with managed services.
#J-18808-Ljbffr