Rutherford Management Company
Resident Experience Director
Rutherford Management Company, San Anselmo, California, us, 94979
Resident Experience Director
Live the Mission. Lead with Hospitality. Make Every Moment Matter.
Location: SF/Marin County, CA | Company: Rutherford Management Company
Are you energized by connecting with people, uplifting the resident experience, and making properties shine from the inside out? We're seeking a Resident Experience Director who leads with heart, thrives on operational excellence, and embraces the opportunity to create exceptional places to call home.
As the Resident Experience Director, you are the go-to resource for your community, combining hands‑on property oversight, thoughtful resident care, and strong communication skills. You'll be in the field, building rapport, solving problems, and ensuring each property under your care reflects our commitment to service, pride, and hospitality.
What You'll Do Create Meaningful Resident Connections
Lead with hospitality in every interaction—respond to concerns, celebrate wins, and ensure residents feel heard and valued
Respond to resident reviews, follow up on maintenance satisfaction, and drive retention through authentic, relationship‑based engagement
Plan and coordinate resident events that bring the community together
Deliver notices and resident communications with professionalism and warmth
Keep Communities Running Smoothly
Visit 100% of assigned properties regularly to audit curb appeal, identify repairs, and ensure brand standards are met
Manage and schedule maintenance staff, review work orders, and provide status updates to residents
Monitor project progress, safety concerns, and incident reports—acting swiftly and communicating clearly
Partner with Regional Managers and the Director of Construction to coordinate large‑scale or emergency repairs with minimal disruption to residents
Support Back-End Operations with Excellence
Complete variance reporting, budget input, and mileage and payroll submissions accurately and on time
Submit bi‑weekly resident activity reports and contribute to quarterly reviews with occupancy, retention, and demographic insights
Communicate with cross‑functional teams to ensure seamless information flow and an elevated resident experience
Who You Are
A people‑first professional who genuinely loves to connect, support, and make things better
A proactive problem‑solver who moves quickly, communicates clearly, and follows through every time
Highly organized and detail‑oriented, with a keen eye for curb appeal and property presentation
Experienced in multifamily operations, customer service, or property management
Comfortable with mobile and digital tools for timecards, reporting, and communication
What You'll Get
A role where you're out in the field, engaging directly with residents and communities every day
A supportive team that believes in collaboration, integrity, and service excellence
Growth opportunities in a company that values hospitality, accountability, and purpose
Competitive compensation, full benefits, mileage reimbursement, and housing discounts (where applicable)
This position is based primarily out of our Santa Rosa location and requires travel between Santa Rosa, Marin, and San Francisco as part of regular responsibilities.
Be the reason someone feels truly at home. Apply now to join a team where people matter, details count, and service makes all the difference.
Background Check and Drug Screen Required
#J-18808-Ljbffr
Location: SF/Marin County, CA | Company: Rutherford Management Company
Are you energized by connecting with people, uplifting the resident experience, and making properties shine from the inside out? We're seeking a Resident Experience Director who leads with heart, thrives on operational excellence, and embraces the opportunity to create exceptional places to call home.
As the Resident Experience Director, you are the go-to resource for your community, combining hands‑on property oversight, thoughtful resident care, and strong communication skills. You'll be in the field, building rapport, solving problems, and ensuring each property under your care reflects our commitment to service, pride, and hospitality.
What You'll Do Create Meaningful Resident Connections
Lead with hospitality in every interaction—respond to concerns, celebrate wins, and ensure residents feel heard and valued
Respond to resident reviews, follow up on maintenance satisfaction, and drive retention through authentic, relationship‑based engagement
Plan and coordinate resident events that bring the community together
Deliver notices and resident communications with professionalism and warmth
Keep Communities Running Smoothly
Visit 100% of assigned properties regularly to audit curb appeal, identify repairs, and ensure brand standards are met
Manage and schedule maintenance staff, review work orders, and provide status updates to residents
Monitor project progress, safety concerns, and incident reports—acting swiftly and communicating clearly
Partner with Regional Managers and the Director of Construction to coordinate large‑scale or emergency repairs with minimal disruption to residents
Support Back-End Operations with Excellence
Complete variance reporting, budget input, and mileage and payroll submissions accurately and on time
Submit bi‑weekly resident activity reports and contribute to quarterly reviews with occupancy, retention, and demographic insights
Communicate with cross‑functional teams to ensure seamless information flow and an elevated resident experience
Who You Are
A people‑first professional who genuinely loves to connect, support, and make things better
A proactive problem‑solver who moves quickly, communicates clearly, and follows through every time
Highly organized and detail‑oriented, with a keen eye for curb appeal and property presentation
Experienced in multifamily operations, customer service, or property management
Comfortable with mobile and digital tools for timecards, reporting, and communication
What You'll Get
A role where you're out in the field, engaging directly with residents and communities every day
A supportive team that believes in collaboration, integrity, and service excellence
Growth opportunities in a company that values hospitality, accountability, and purpose
Competitive compensation, full benefits, mileage reimbursement, and housing discounts (where applicable)
This position is based primarily out of our Santa Rosa location and requires travel between Santa Rosa, Marin, and San Francisco as part of regular responsibilities.
Be the reason someone feels truly at home. Apply now to join a team where people matter, details count, and service makes all the difference.
Background Check and Drug Screen Required
#J-18808-Ljbffr