Capgemini
Senior Service Management Consultant - ServiceNow Business Analyst (SME) – Secur
Capgemini, Chicago, Illinois, United States, 60290
Job Description - Senior Service Management Consultant - ServiceNow Business Analyst (SME) – Security, Risk, & Finance and Supply Chain (081297)
Senior Service Management Consultant - ServiceNow Business Analyst (SME) – Security, Risk, & Finance and Supply Chain - 081297
Job Title Senior Senior Service Management Consultant - ServiceNow Business Analyst (SME) – Security, Risk, & Finance and Supply Chain
Location Chicago, IL; Houston, TX; Dallas, TX; NY, NY; New Jersey near NY City area; Atlanta, GA
Travel 25%
Job Description A Security, Risk, & Finance and Supply Chain Subject Matter Expert (SME) has expertise and knowledge in the domain, technical aspects, and processes required to manage and implement a GRC IRM solution. This SME is the expert in designing, developing, testing, analyzing, creating, and modifying the ServiceNow functionality. Working alongside a ServiceNow Architect and Engagement Teams, the BA/SME shares responsibility for the overall ServiceNow solution.
Responsibilities In addition to complying with Capgemini’s professionalism policies, the Security, Risk, & Finance and Supply Chain BA/SME is responsible for:
Have knowledge and expertise in the ServiceNow Security & Risk solutions as well as the following Finance and Supply Chain specialtise: Process & Technical Assessment & Recommendations Finance & Supply Chain Workflow - Source to Pay Operations Financial Services Operations - Banking Financial Services Operations - Insurance Financial Services Operations - Visa Disputes
Interacting with Engagement Teams to collect and translate technical development requirements
Participates in the definition, design, build, and implementation of ServiceNow Security, Risk, & Finance framework and solutions to meet client needs
Provides guidance and insight regarding industry best practices and recommendations
Definition of process and technical requirements to support design
Ensures that system improvements are successfully implemented
Provides standard methodologies for guiding adoption and influencing the customer to make investments in the solution
Qualifications
ServiceNow Certified Systems Administration (CSA) certification
ServiceNow Security, Risk, & Finance and Supply Chain Certification
1+ years’ experience working with Security, Risk, & Finance and Supply Chain solutions on the ServiceNow platform
ITIL V4 Foundation or above (or willingness to obtain it)
Experience utilizing the Agile/Scrum methodology to define and deliver development work
Experience integrating to multiple data sources used to populate ServiceNow modules
Good understanding of ServiceNow Security, Risk, & Finance and Supply Chain
Strong understanding of solution components and their capabilities (applications, infrastructure, networks, databases, web technologies)
Excellent communication skills (verbal and written)
Able to work independently and demonstrate initiative through pro‑active behavior
Participates in and/or leads diagnosis and fixing of problems within area of expertise
Identifies and fixes the root cause rather than just symptoms
Competent in use and understanding of ITSM processes & systems for client and Capgemini benefit
Listens and ensures understanding of the client requirements to support design of appropriate solutions
Works with peer team to develop and promote solution
Displays a basic and developing understanding of Capgemini, the way we do business and the technologies involved
Possesses good analytical skills and can apply sound levels of logic to tasks undertaken
Possesses good presentation skills
Life at Capgemini Capgemini supports all aspects of your well‑being throughout the changing stages of your life and career. For eligible employees, we offer:
Healthcare including dental, vision, mental health, and well‑being programs
Financial well‑being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well‑being benefits like subsidized back‑up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief
About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55‑year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end‑to‑end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.
Equal Opportunity Employer Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the duties, responsibilities, and qualifications needed for this position. Physical, mental, sensory or environmental demands may be referenced as means of communicating the manner in which this position is typically performed. Whenever necessary to provide people with disabilities equal opportunity, Capgemini will consider reasonable accommodations that may involve varying job requirements or changing the job’s way without undue hardship.
Capgemini is committed to providing reasonable accommodations during recruitment. If you need assistance, contact your recruiter.
Note you may capture your image during interview and that image may be used for verification, including hiring and onboarding.
Applicants for US employment must have valid work authorization that does not now and/or will not in the future require visa sponsorship by Capgemini.
Capgemini discloses salary range per state/local pay info. The range is lowest to highest salary we believe we would pay at time of post. It may change; range considers factors. Base salary range for location: $75,582 - $170,040. This role may be eligible for other compensation variable, bonus, commission. Full time regular employees are eligible for PTO, medical/dental/vision, 401(k), other benefits. Note pay considered wages only when earned, vested, determinable. Amount and availability of any bonus, commission, other compensation tied to employee is company’s discretion until paid and may be modified per law.
Job Infrastructure Infrastructure
Schedule Full‑time
Primary Location US-IL-Chicago
Other Locations US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-NY-New York, US-TX-Dallas
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Senior Service Management Consultant - ServiceNow Business Analyst (SME) – Security, Risk, & Finance and Supply Chain - 081297
Job Title Senior Senior Service Management Consultant - ServiceNow Business Analyst (SME) – Security, Risk, & Finance and Supply Chain
Location Chicago, IL; Houston, TX; Dallas, TX; NY, NY; New Jersey near NY City area; Atlanta, GA
Travel 25%
Job Description A Security, Risk, & Finance and Supply Chain Subject Matter Expert (SME) has expertise and knowledge in the domain, technical aspects, and processes required to manage and implement a GRC IRM solution. This SME is the expert in designing, developing, testing, analyzing, creating, and modifying the ServiceNow functionality. Working alongside a ServiceNow Architect and Engagement Teams, the BA/SME shares responsibility for the overall ServiceNow solution.
Responsibilities In addition to complying with Capgemini’s professionalism policies, the Security, Risk, & Finance and Supply Chain BA/SME is responsible for:
Have knowledge and expertise in the ServiceNow Security & Risk solutions as well as the following Finance and Supply Chain specialtise: Process & Technical Assessment & Recommendations Finance & Supply Chain Workflow - Source to Pay Operations Financial Services Operations - Banking Financial Services Operations - Insurance Financial Services Operations - Visa Disputes
Interacting with Engagement Teams to collect and translate technical development requirements
Participates in the definition, design, build, and implementation of ServiceNow Security, Risk, & Finance framework and solutions to meet client needs
Provides guidance and insight regarding industry best practices and recommendations
Definition of process and technical requirements to support design
Ensures that system improvements are successfully implemented
Provides standard methodologies for guiding adoption and influencing the customer to make investments in the solution
Qualifications
ServiceNow Certified Systems Administration (CSA) certification
ServiceNow Security, Risk, & Finance and Supply Chain Certification
1+ years’ experience working with Security, Risk, & Finance and Supply Chain solutions on the ServiceNow platform
ITIL V4 Foundation or above (or willingness to obtain it)
Experience utilizing the Agile/Scrum methodology to define and deliver development work
Experience integrating to multiple data sources used to populate ServiceNow modules
Good understanding of ServiceNow Security, Risk, & Finance and Supply Chain
Strong understanding of solution components and their capabilities (applications, infrastructure, networks, databases, web technologies)
Excellent communication skills (verbal and written)
Able to work independently and demonstrate initiative through pro‑active behavior
Participates in and/or leads diagnosis and fixing of problems within area of expertise
Identifies and fixes the root cause rather than just symptoms
Competent in use and understanding of ITSM processes & systems for client and Capgemini benefit
Listens and ensures understanding of the client requirements to support design of appropriate solutions
Works with peer team to develop and promote solution
Displays a basic and developing understanding of Capgemini, the way we do business and the technologies involved
Possesses good analytical skills and can apply sound levels of logic to tasks undertaken
Possesses good presentation skills
Life at Capgemini Capgemini supports all aspects of your well‑being throughout the changing stages of your life and career. For eligible employees, we offer:
Healthcare including dental, vision, mental health, and well‑being programs
Financial well‑being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well‑being benefits like subsidized back‑up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief
About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55‑year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end‑to‑end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.
Equal Opportunity Employer Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the duties, responsibilities, and qualifications needed for this position. Physical, mental, sensory or environmental demands may be referenced as means of communicating the manner in which this position is typically performed. Whenever necessary to provide people with disabilities equal opportunity, Capgemini will consider reasonable accommodations that may involve varying job requirements or changing the job’s way without undue hardship.
Capgemini is committed to providing reasonable accommodations during recruitment. If you need assistance, contact your recruiter.
Note you may capture your image during interview and that image may be used for verification, including hiring and onboarding.
Applicants for US employment must have valid work authorization that does not now and/or will not in the future require visa sponsorship by Capgemini.
Capgemini discloses salary range per state/local pay info. The range is lowest to highest salary we believe we would pay at time of post. It may change; range considers factors. Base salary range for location: $75,582 - $170,040. This role may be eligible for other compensation variable, bonus, commission. Full time regular employees are eligible for PTO, medical/dental/vision, 401(k), other benefits. Note pay considered wages only when earned, vested, determinable. Amount and availability of any bonus, commission, other compensation tied to employee is company’s discretion until paid and may be modified per law.
Job Infrastructure Infrastructure
Schedule Full‑time
Primary Location US-IL-Chicago
Other Locations US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-NY-New York, US-TX-Dallas
#J-18808-Ljbffr