Southall - Farm and Inn is hiring: Restaurant Captain in Franklin

Position: Restaurant Captain

Reports to: Food & Beverage Manager
Job Type: Full-time, Hourly

Southall Farm & Inn is a premier destination bringing nature, produce, and people together in a powerful and unique way. The Captain will be responsible for the oversight of dining service in our signature restaurant.

Responsibilities

• Provide an immersive well‑curated dining experience to our guests by highlighting our seed‑to‑table operation.
• Communicate guest orders, including any special needs or requests, to the kitchen and bar using the hotel’s point‑of‑sales system; coordinate food and beverage timings.
• Anticipate guest needs.
• Provide Gueridon tableside cooking and training presentations.
• Attend bar and wine service training.
• Understand front‑of‑house and back‑of‑house procedures.
• Coordinate with culinary staff’s daily and weekly changes and requests.
• Possess a comprehensive understanding of the reservation process.
• Perform new staff mentoring, training, and provide insight and direction.
• Complete all restocking and cleaning duties by performing opening and closing side work as instructed.
• Memorize menu items, recipes, and daily specials to answer questions and make recommendations to customers.
• Attend all pre‑meal and departmental meetings in person to enhance communication and product knowledge.
• Remain attentive to customers throughout the entire dining experience, adhering to or exceeding service standards at all times.
• Present a clean and professional appearance at all times.
• Maintain a friendly, cheerful, and courteous demeanor at all times.
• Properly and accurately close guest checks; process cash and credit card payments, room charges, and voided or complimentary meals.
• Work harmoniously and professionally with co‑workers and supervisors.

Skills and Experience

• Restaurant hospitality experience.
• Strong team leadership and organizational skills.
• Food, wine, and liquor knowledge.
• Excellent communication skills.
• Attention to detail.
• Strong problem‑solving skills.

Education and Requirements

• High School Diploma.
• Must be able to push, pull and lift 50 lbs.
• Available to work weekends, evenings, and/or holidays.
• Must be able to walk and stand for prolonged periods as needed and work in all weather conditions.

EEO Statement

Southall Farm & Inn is committed to a diverse and inclusive workplace. Southall provides equal employment opportunities to applicants and employees and does not discriminate on the basis of age, race, color, ancestry, religion, sex, sexual orientation, gender identity or expression, transgender, national origin, status as a protected veteran, disability or any other classification protected by law. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.