UpShot Recruiting is hiring: Customer Service Representative in Norwalk

Location: Norwalk, CT - onsite

Pay Range: competitive salary, bonus opportunity

Benefits: Employee Health Benefits 100% Covered, 401K

Growth Opportunity: rapidly growing company that will have many opportunities for promotions

Our client is a leading provider of high-quality building materials, serving residential, commercial, DIY and industrial markets. Comprised of a group of 4 companies and growing, they have histories ranging between 25 and 100 years in business and a strong reputation for quality USA made products. They are well funded and building out their sales teams at all levels as they execute the roadmap for growth by the new CEO, who has a track record of successfully growing businesses.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Provide accurate information regarding products and services to enhance customer satisfaction.
• Perform data entry tasks to maintain up-to-date customer records and interactions.
• Conduct outbound calling to existing clients for follow up on customer feedback or promote new services.
• Collaborate with team members to resolve complex customer issues effectively.
• Maintain a positive attitude while managing multiple tasks in a fast-paced environment.

Ideal Candidate Profile

• Excellent verbal and written communication skills
• Strong client service orientation with the ability to empathize with customers' needs.
• Experience with order management systems and CRM software is a plus.
• Ability to communicate efficiently while engaging with customers on various platforms.
• Sales experience is beneficial for promoting products and services effectively.
• Multilingual abilities are a plus

Seniority Level

• Associate

Employment Type

• Full-time

Job Function

• Customer Service and Sales

Industries

• Wholesale Building Materials

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