Agnello & Rogers
Supervising Attorney Intake Division
Agnello & Rogers, Chicago, Illinois, United States, 60290
Are you looking for a challenging role within a public service organization that provides competitive compensation, an excellent benefits package, a hybrid work environment, and career growth opportunities? If so, the Illinois Supreme Court’s Attorney Registration and Disciplinary Commission (ARDC) may be the place for you.
It is the mission of the ARDC to promote and protect the integrity of the legal profession, at the direction of the Supreme Court, by registering lawyers, conducting and producing education and outreach programs, investigating complaints of attorney misconduct and unauthorized practice of law, prosecuting lawyer disciplinary and unauthorized practice of law proceedings, and advocating for remedial action for victims of lawyer misconduct.
ROLE SUMMARY The Intake Group Manager is responsible for the leadership, supervision, and day-to-day management of an Intake division group, consisting of three to five lawyers and paralegals, investigator, and administrative support staff. This individual will ensure that complaints and reports of lawyer misconduct are thoroughly and expeditiously reviewed, analyzed, and processed in accordance with established rules and procedures and provide legal and strategic guidance to Group members to ensure fairness, consistency and excellence in the ARDC’s review, investigation and resolution of complaints about lawyers. This role is central to the ARDC’s purpose of protecting the public and its mission to preserve and advance the integrity of the legal profession.
KEY RESPONSIBILITIES Processing of Complaints Alleging Attorney Misconduct
Review and analyze incoming complaints and reports involving the conduct and fitness of lawyers who practice in Illinois to determine whether investigation is warranted
Conduct investigations into complaints and reports alleging lawyer misconduct
Facilitate the resolution of disputes and misunderstandings between complainants and respondent attorneys
Review and analyze investigative materials, including complaints, responses, witness statements, case files, court records, and financial records
Prepare investigation summaries, concluding correspondence and referral memoranda upon closure or referral of investigations
Supervision and Team Leadership
Oversee day-to-day operations of an Intake Group, ensuring Intake Counsel screen, investigate, and resolve complaints promptly, appropriately and with professionalism
Assign and prioritize cases while balancing compliance oversight, supportive engagement, and opportunities for staff development
Train, mentor, and guide Group members to promote the development of skills and competencies, and ensure fairness, consistency and excellence in the handling and disposition of complaints
Develop, implement, and refine efficient procedures and workflows to support timely and effective case management
Review and approve Intake Counsel recommendations for the disposition of individual investigations
Implement and maintain quality assurance measures, including audits of case files and reviews of staff interactions with complainants, respondents, and other stakeholders
Collaborate with the ARDC’s Litigation Group Managers to ensure seamless transfer of Intake investigations referred to Litigation for further proceedings
Foster a team culture of empathy, accountability, and innovation, encouraging staff to contribute ideas for workflow and program enhancements
Data Management and Reporting
Ensure accurate, complete, and timely data entry of case-related information into the ARDC’s case management system
Prepare and present reports, metrics, and analyses as required
Identify and analyze trends in complaints, reporting systemic issues that may impact the legal profession or legal consumers and suggest areas for policy modifications or educational initiatives
Policy and Process Development
Assist in developing, refining, and implementing Intake policies and procedures to promote consistency, fairness, efficiency, and best practices
Monitor and enforce benchmarks for timeliness, accuracy, and compliance in complaint handling
Contribute to modernization initiatives, including improvements to digital platforms, case management tools, and public-facing resources
QUALIFICATIONS AND DESIRED SKILLS
J.D. degree from an ABA-accredited law school and an active member of the bar in good standing
Active Illinois bar license (or eligibility to obtain admission promptly)
Minimum of 10 years of experience in the practice of law, five of those years in professional regulation
Previous supervisory or team management experience required
Strong legal research, analytical, problem-solving, and writing skills
Excellent communication and interpersonal skills, with the ability to interact with diverse groups of people
Highly organized with strong attention to detail, and excellent project and time management skills
Proven ability to independently manage a high volume and varied workload while maintaining a service-oriented attitude
Commitment to ARDC’s mission and values
The ARDC is committed to a culture of inclusion. We offer a hybrid schedule, a congenial work atmosphere, and an excellent benefits detailed in the following link: ARDC Benefits. Salary will be determined based on the candidate’s experience and qualifications, with a targeted salary range of $136,000 to $170,000.
Interested parties should send a letter and resume to employment@iardc.org.
The ARDC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to employment@iardc.org to let us know the nature of your request and your contact information.
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It is the mission of the ARDC to promote and protect the integrity of the legal profession, at the direction of the Supreme Court, by registering lawyers, conducting and producing education and outreach programs, investigating complaints of attorney misconduct and unauthorized practice of law, prosecuting lawyer disciplinary and unauthorized practice of law proceedings, and advocating for remedial action for victims of lawyer misconduct.
ROLE SUMMARY The Intake Group Manager is responsible for the leadership, supervision, and day-to-day management of an Intake division group, consisting of three to five lawyers and paralegals, investigator, and administrative support staff. This individual will ensure that complaints and reports of lawyer misconduct are thoroughly and expeditiously reviewed, analyzed, and processed in accordance with established rules and procedures and provide legal and strategic guidance to Group members to ensure fairness, consistency and excellence in the ARDC’s review, investigation and resolution of complaints about lawyers. This role is central to the ARDC’s purpose of protecting the public and its mission to preserve and advance the integrity of the legal profession.
KEY RESPONSIBILITIES Processing of Complaints Alleging Attorney Misconduct
Review and analyze incoming complaints and reports involving the conduct and fitness of lawyers who practice in Illinois to determine whether investigation is warranted
Conduct investigations into complaints and reports alleging lawyer misconduct
Facilitate the resolution of disputes and misunderstandings between complainants and respondent attorneys
Review and analyze investigative materials, including complaints, responses, witness statements, case files, court records, and financial records
Prepare investigation summaries, concluding correspondence and referral memoranda upon closure or referral of investigations
Supervision and Team Leadership
Oversee day-to-day operations of an Intake Group, ensuring Intake Counsel screen, investigate, and resolve complaints promptly, appropriately and with professionalism
Assign and prioritize cases while balancing compliance oversight, supportive engagement, and opportunities for staff development
Train, mentor, and guide Group members to promote the development of skills and competencies, and ensure fairness, consistency and excellence in the handling and disposition of complaints
Develop, implement, and refine efficient procedures and workflows to support timely and effective case management
Review and approve Intake Counsel recommendations for the disposition of individual investigations
Implement and maintain quality assurance measures, including audits of case files and reviews of staff interactions with complainants, respondents, and other stakeholders
Collaborate with the ARDC’s Litigation Group Managers to ensure seamless transfer of Intake investigations referred to Litigation for further proceedings
Foster a team culture of empathy, accountability, and innovation, encouraging staff to contribute ideas for workflow and program enhancements
Data Management and Reporting
Ensure accurate, complete, and timely data entry of case-related information into the ARDC’s case management system
Prepare and present reports, metrics, and analyses as required
Identify and analyze trends in complaints, reporting systemic issues that may impact the legal profession or legal consumers and suggest areas for policy modifications or educational initiatives
Policy and Process Development
Assist in developing, refining, and implementing Intake policies and procedures to promote consistency, fairness, efficiency, and best practices
Monitor and enforce benchmarks for timeliness, accuracy, and compliance in complaint handling
Contribute to modernization initiatives, including improvements to digital platforms, case management tools, and public-facing resources
QUALIFICATIONS AND DESIRED SKILLS
J.D. degree from an ABA-accredited law school and an active member of the bar in good standing
Active Illinois bar license (or eligibility to obtain admission promptly)
Minimum of 10 years of experience in the practice of law, five of those years in professional regulation
Previous supervisory or team management experience required
Strong legal research, analytical, problem-solving, and writing skills
Excellent communication and interpersonal skills, with the ability to interact with diverse groups of people
Highly organized with strong attention to detail, and excellent project and time management skills
Proven ability to independently manage a high volume and varied workload while maintaining a service-oriented attitude
Commitment to ARDC’s mission and values
The ARDC is committed to a culture of inclusion. We offer a hybrid schedule, a congenial work atmosphere, and an excellent benefits detailed in the following link: ARDC Benefits. Salary will be determined based on the candidate’s experience and qualifications, with a targeted salary range of $136,000 to $170,000.
Interested parties should send a letter and resume to employment@iardc.org.
The ARDC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to employment@iardc.org to let us know the nature of your request and your contact information.
#J-18808-Ljbffr