ASU Enterprise Partners
Student Customer Service Specialist
The Student Customer Service Specialist serves an important role in the daily operations of ASU Enterprise Partners (ASUEP) and its affiliates. The Student Customer Service Specialist position works within the Building Operations department and is responsible for completing multiple daily and weekly office tasks in support of ASUEP. This position is year-round.
What you’ll do:
Hours available for this position are 8:00 a.m. - 5:00 p.m. Monday through Friday (shared hours)
Student hours will be arranged according to their school schedule and shared work with other students
The primary location for this role will be the Fulton Center with additional support required at the SkySong campus located in south Scottsdale on the corner of McDowell and Scottsdale Rd. Company provided vehicles will be provided for inter-campus transportation
Provide excellent customer service for all guests, visitors, and employees
Display professional demeanor at all times
Offer a warm and welcoming environment by proactively greeting and directing visitors and answering questions
Perform reception desk duties on behalf of ASUEP and its affiliates, including the ASU Foundation
Responsible for coordinating all aspects of conference center reservations to ensure accuracy and assist with room setup to customer standards which includes moving and arranging tables and chairs
Perform daily tasks needed to support the daily operations of the ASUEP facilities
Assist with daily mail room operations and conduct daily deliveries
Oversee all aspects of company vehicles and golf carts
Oversee and conduct scheduled inventory/restock/ordering of all supplies
Organize supply rooms, mail room, storage rooms and galley areas
Provide basic audio-visual support
Operate a multi-line phone system, receiving and screening calls, re-directing caller as appropriate
Provide parking validation for guests
Assist with special projects
Other tasks as requested or assigned
What you'll need:
Collaborative style, combined with the ability and to work in a team-based environment
Ability to maintain a high degree of confidentiality and responsibility regarding information related to Enterprise Partners, its affiliates and University business and confidential prospect information
Strong and collegial interpersonal skills and an ability to communicate effectively in person, in writing, and by phone
Ability to work both independently and as part of a team
Problem solver who can take initiative and set priorities while being flexible
Team-oriented strategist able to effectively manage complex situations involving numerous and sometimes competing constituencies
Ability to represent the institution well and possess an advocate’s belief in the vision of ASU as the New American University
Attention to detail and thoroughness in completing assigned duties
Highly organized and able to handle multiple projects
Adept at navigating complex environments with evolving priorities and communication plans
Knowledge of Excel and Microsoft Word
Relevant qualifications:
A current student at Arizona State University pursuing a degree in a related field with a willingness to learn and ability to work well with others. Student must be willing to sign and abide by a confidentiality agreement. Student m ust possess a valid driver’s license and have a driving record in good standing
Benefits:
$30 bi-weekly cell phone reimbursement
Hands-on experience in a professional environment
Professional development plans
Opportunity to network with ASUEP leaders and other ASU students
Access to LinkedIn Learning and their 8,000+ courses
Professional skills workshops
At ASU Enterprise Partners: ASU Enterprise Partners is a nonprofit organization whose mission is to provide an ecosystem of services to create solutions and generate resources to extend Arizona State University’s reach and advance its charter. ASU Enterprise Partners supports ASU and several affiliates, including the ASU Foundation for a New American University, ASU Outreach Hub, ASURE, NEWSWELL, Skysong Innovations and University Realty.
ASU Enterprise Partners is home to several Centers of Excellence whose purpose is to provide professional services to its affiliates. The Centers of Excellence include Finance, General Counsel, Investments, Public Relations and Strategic Communications, Human Resources, Facilities and Operations, Data Analytics and Insights Planning, Budgeting and Strategy, and Technology and Solutions.
At ASU Enterprise Partners We serve ASU and one another with integrity, trust and compassion
We engage step up, own it, collaborate
We innovate. continuously, fearlessly, make decisions and take risks
We care that everyone feels respected and valued for who they are
ASU Enterprise Partners is an Equal Opportunity Employer
#J-18808-Ljbffr
What you’ll do:
Hours available for this position are 8:00 a.m. - 5:00 p.m. Monday through Friday (shared hours)
Student hours will be arranged according to their school schedule and shared work with other students
The primary location for this role will be the Fulton Center with additional support required at the SkySong campus located in south Scottsdale on the corner of McDowell and Scottsdale Rd. Company provided vehicles will be provided for inter-campus transportation
Provide excellent customer service for all guests, visitors, and employees
Display professional demeanor at all times
Offer a warm and welcoming environment by proactively greeting and directing visitors and answering questions
Perform reception desk duties on behalf of ASUEP and its affiliates, including the ASU Foundation
Responsible for coordinating all aspects of conference center reservations to ensure accuracy and assist with room setup to customer standards which includes moving and arranging tables and chairs
Perform daily tasks needed to support the daily operations of the ASUEP facilities
Assist with daily mail room operations and conduct daily deliveries
Oversee all aspects of company vehicles and golf carts
Oversee and conduct scheduled inventory/restock/ordering of all supplies
Organize supply rooms, mail room, storage rooms and galley areas
Provide basic audio-visual support
Operate a multi-line phone system, receiving and screening calls, re-directing caller as appropriate
Provide parking validation for guests
Assist with special projects
Other tasks as requested or assigned
What you'll need:
Collaborative style, combined with the ability and to work in a team-based environment
Ability to maintain a high degree of confidentiality and responsibility regarding information related to Enterprise Partners, its affiliates and University business and confidential prospect information
Strong and collegial interpersonal skills and an ability to communicate effectively in person, in writing, and by phone
Ability to work both independently and as part of a team
Problem solver who can take initiative and set priorities while being flexible
Team-oriented strategist able to effectively manage complex situations involving numerous and sometimes competing constituencies
Ability to represent the institution well and possess an advocate’s belief in the vision of ASU as the New American University
Attention to detail and thoroughness in completing assigned duties
Highly organized and able to handle multiple projects
Adept at navigating complex environments with evolving priorities and communication plans
Knowledge of Excel and Microsoft Word
Relevant qualifications:
A current student at Arizona State University pursuing a degree in a related field with a willingness to learn and ability to work well with others. Student must be willing to sign and abide by a confidentiality agreement. Student m ust possess a valid driver’s license and have a driving record in good standing
Benefits:
$30 bi-weekly cell phone reimbursement
Hands-on experience in a professional environment
Professional development plans
Opportunity to network with ASUEP leaders and other ASU students
Access to LinkedIn Learning and their 8,000+ courses
Professional skills workshops
At ASU Enterprise Partners: ASU Enterprise Partners is a nonprofit organization whose mission is to provide an ecosystem of services to create solutions and generate resources to extend Arizona State University’s reach and advance its charter. ASU Enterprise Partners supports ASU and several affiliates, including the ASU Foundation for a New American University, ASU Outreach Hub, ASURE, NEWSWELL, Skysong Innovations and University Realty.
ASU Enterprise Partners is home to several Centers of Excellence whose purpose is to provide professional services to its affiliates. The Centers of Excellence include Finance, General Counsel, Investments, Public Relations and Strategic Communications, Human Resources, Facilities and Operations, Data Analytics and Insights Planning, Budgeting and Strategy, and Technology and Solutions.
At ASU Enterprise Partners We serve ASU and one another with integrity, trust and compassion
We engage step up, own it, collaborate
We innovate. continuously, fearlessly, make decisions and take risks
We care that everyone feels respected and valued for who they are
ASU Enterprise Partners is an Equal Opportunity Employer
#J-18808-Ljbffr