CentroMed
Customer Service Representative (Bilingual)
CentroMed, New Braunfels, Texas, United States, 78130
Company Overview
CentroMed is a 501(c)(3) non‑profit organization that provides healthcare for all populations. It is a primary care provider and Federally Qualified Health Center (FQHC) with multiple locations throughout San Antonio and the New Braunfels area. Founded in 1971 by CEO and President Ernesto Gomez, PHD, CentroMed has grown from a community‑based program focused on culturally competent care for underserved populations to a network of high‑quality healthcare clinics across San Antonio and New Braunfels, offering full‑service health and dental care to all regardless of income limitations.
We are a mission‑focused organization that wants to be the heart of our communities. We invite you to visit CentroMed and discover how we can be your medical home.
Mission We improve lives through enhancing the well‑being of families with high‑quality, compassionate health care.
Core Values
Respect – We treat all persons with dignity and compassion.
Integrity – We build trust through honesty, word and deed.
Excellence – We use best practices to deliver exceptional quality care.
Affordability – We manage resources to provide affordable health care.
Teamwork – We work together as a team in the interest of patient care.
Job Summary We are searching for our next SUPER STAR! As the Customer Service Representative (CSR) you will serve as the primary source of contact for patients at CentroMed clinic and be responsible for welcoming patients into the system and ensuring they have positive experiences. The CSR is responsible for registration and processing of all patients/families requesting health care, social services and counseling. The CSR is responsible for coordinating encounter data entry to meet program and agency deadlines. The CSR also conducts and records patient financial reviews, billing, collections and data summaries relevant to the agency's annual UDS report and Compliance & Quality Improvement activities.
Comprehensive Benefit Package
Competitive Compensation
Health, Dental, Vision & Life Insurance
Retirement Plans 403(b) – Company Match Contributions
Basic Life Insurance
Basic Life Insurance for your Spouse & Children
Short & Long‑Term Disability
Flexible Spending Account (FSA)
Wellness Employee Assistance (EAP)
Travel Reimbursement
Critical Illness insurance, hospital indemnity, accident insurance – additional benefits that fit your needs & lifestyle & help you feel extra protected.
6 paid company holidays, plus 2 extra floating holidays, paid time off/vacation, career development opportunities and many other benefits in a collaborative culture that focuses on work‑life balance, innovation & teamwork.
Benefits start after 30 days
Fun & Energetic, Family‑Based Environment
Duties and Responsibilities
Demonstrate proficiency in establishing and updating accounts in the computer system using name, alias, family members, SSN, and account numbers.
Enter charges for self‑pay, insurance, and eligibility programs; reconcile charges at the end of each day; maintain error‑free daily balance sheets.
Determine patient eligibility for participation in special programs (e.g., Methodist Healthcare Ministries).
Assist patients and visitors who walk into the clinic. Answer telephones identifying self and name of clinic.
Understand insurance (especially Medicaid, Medicare, CHIP) and eligibility (Methodist Homeless) programs; use TMHP and Availity to verify current insurance status.
Schedule patient appointments according to established protocols.
Maintain 100% productivity rate; demonstrate proficiency in encounter entries, maintaining logs, knowledge of referrals, and outreach paperwork; review and update household financial and demographic information annually.
Perform intake interview on all new patients using a standard registration form and confirm homelessness; review and update patient registration form and demographic information periodically.
Assemble necessary medical/dental record forms for specific patient categories and initiate encounter form as necessary.
Follow up on no‑shows as directed by Provider.
Maintain excellent personal attire to include uniform, nametag, and compliance with CentroMed appearance as outlined in the Employee Policy Handbook.
Demonstrate excellent attendance and punctuality.
Assist clinical teams in patient assessment via observation and notify clinician in the event of an emergency.
Abide by policies and procedures in the Employee Safety Handbook, including OSHA and JCAHO compliance standards.
Participate in the agency's Quality Improvement Program.
Assist with outreach activities and other duties as assigned by the Director or Supervisor.
Physical Requirements
Must be able to perform the essential functions of the position.
Must be able to meet the attendance requirements of the position.
Must not pose a threat to the health or safety of other individuals in the workplace.
Physical ability to lift up to 20 pounds unassisted.
Must be able to deliver excellent customer service, externally and internally.
Requirements / Qualifications
High School Diploma or equivalent.
General experience working in a health care setting; experience with medical data entry preferred.
Strong clerical skills, including keyboarding and basic math; computer knowledge and calculator proficiency.
Mental ability to conduct interviews, reconcile encounter reports, and conduct audits with meticulous attention to detail.
Bilingual English/Spanish.
CentroMed is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Seniority level Entry level
Employment type Full‑time
Job function Customer Service
Industries Consumer Services
Location New Braunfels, TX – $13.34-$18.68 per hour
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We are a mission‑focused organization that wants to be the heart of our communities. We invite you to visit CentroMed and discover how we can be your medical home.
Mission We improve lives through enhancing the well‑being of families with high‑quality, compassionate health care.
Core Values
Respect – We treat all persons with dignity and compassion.
Integrity – We build trust through honesty, word and deed.
Excellence – We use best practices to deliver exceptional quality care.
Affordability – We manage resources to provide affordable health care.
Teamwork – We work together as a team in the interest of patient care.
Job Summary We are searching for our next SUPER STAR! As the Customer Service Representative (CSR) you will serve as the primary source of contact for patients at CentroMed clinic and be responsible for welcoming patients into the system and ensuring they have positive experiences. The CSR is responsible for registration and processing of all patients/families requesting health care, social services and counseling. The CSR is responsible for coordinating encounter data entry to meet program and agency deadlines. The CSR also conducts and records patient financial reviews, billing, collections and data summaries relevant to the agency's annual UDS report and Compliance & Quality Improvement activities.
Comprehensive Benefit Package
Competitive Compensation
Health, Dental, Vision & Life Insurance
Retirement Plans 403(b) – Company Match Contributions
Basic Life Insurance
Basic Life Insurance for your Spouse & Children
Short & Long‑Term Disability
Flexible Spending Account (FSA)
Wellness Employee Assistance (EAP)
Travel Reimbursement
Critical Illness insurance, hospital indemnity, accident insurance – additional benefits that fit your needs & lifestyle & help you feel extra protected.
6 paid company holidays, plus 2 extra floating holidays, paid time off/vacation, career development opportunities and many other benefits in a collaborative culture that focuses on work‑life balance, innovation & teamwork.
Benefits start after 30 days
Fun & Energetic, Family‑Based Environment
Duties and Responsibilities
Demonstrate proficiency in establishing and updating accounts in the computer system using name, alias, family members, SSN, and account numbers.
Enter charges for self‑pay, insurance, and eligibility programs; reconcile charges at the end of each day; maintain error‑free daily balance sheets.
Determine patient eligibility for participation in special programs (e.g., Methodist Healthcare Ministries).
Assist patients and visitors who walk into the clinic. Answer telephones identifying self and name of clinic.
Understand insurance (especially Medicaid, Medicare, CHIP) and eligibility (Methodist Homeless) programs; use TMHP and Availity to verify current insurance status.
Schedule patient appointments according to established protocols.
Maintain 100% productivity rate; demonstrate proficiency in encounter entries, maintaining logs, knowledge of referrals, and outreach paperwork; review and update household financial and demographic information annually.
Perform intake interview on all new patients using a standard registration form and confirm homelessness; review and update patient registration form and demographic information periodically.
Assemble necessary medical/dental record forms for specific patient categories and initiate encounter form as necessary.
Follow up on no‑shows as directed by Provider.
Maintain excellent personal attire to include uniform, nametag, and compliance with CentroMed appearance as outlined in the Employee Policy Handbook.
Demonstrate excellent attendance and punctuality.
Assist clinical teams in patient assessment via observation and notify clinician in the event of an emergency.
Abide by policies and procedures in the Employee Safety Handbook, including OSHA and JCAHO compliance standards.
Participate in the agency's Quality Improvement Program.
Assist with outreach activities and other duties as assigned by the Director or Supervisor.
Physical Requirements
Must be able to perform the essential functions of the position.
Must be able to meet the attendance requirements of the position.
Must not pose a threat to the health or safety of other individuals in the workplace.
Physical ability to lift up to 20 pounds unassisted.
Must be able to deliver excellent customer service, externally and internally.
Requirements / Qualifications
High School Diploma or equivalent.
General experience working in a health care setting; experience with medical data entry preferred.
Strong clerical skills, including keyboarding and basic math; computer knowledge and calculator proficiency.
Mental ability to conduct interviews, reconcile encounter reports, and conduct audits with meticulous attention to detail.
Bilingual English/Spanish.
CentroMed is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Seniority level Entry level
Employment type Full‑time
Job function Customer Service
Industries Consumer Services
Location New Braunfels, TX – $13.34-$18.68 per hour
#J-18808-Ljbffr