Golden 1 Credit Union
Bakersfield Branch - Member Service Specialist III (Full-Time/Part-Time)
Golden 1 Credit Union, Bakersfield, California, United States, 93399
Bakersfield Branch - Member Service Specialist III (Full-Time/Part-Time)
Member Service Specialist III at Bakersfield Branch, offers both full‑time and part‑time opportunities. Join our team of dedicated professionals who serve members with efficiency and courtesy.
General Description Provide members the highest level of service available in an efficient and courteous manner. Process monetary transactions within assigned limits, maintain accurate records and balance each day’s transactions in accordance with established policies and procedures. Proactively engage with members to identify products and services designed to assist them in achieving their financial goals. Answer questions, and direct members to the appropriate department for specialized services.
Tasks, Duties, Functions
Process and audit financial transactions includes deposits, withdrawals, transfers, payments and general ledger entries while maintaining a cash drawer.
Provide Golden 1 services to members, including cashier’s checks, money orders, savings bonds, wire transfers, additional sub‑shares, and debit card issuance.
Assess members' needs while processing transactions.
Identify opportunities to help members relative to Golden 1 product or service offerings and document those opportunities in the EnAct system.
Report fraudulent activity to management and the Financial Investigations department, in accordance with current procedures to prevent potential loss to the credit union.
Assist in the proper operation of the ATM and Teller Cash Dispenser Units, including replacing receipt cartridges, clearing blockages, etc.
Take the lead for open and closing responsibilities in the absence of MSS IV and above.
Activate the alarm system.
Verify signature cards in the Enterprise Content Management system.
Check acceptance approval within assigned limits.
Ensure confidentiality of all member and credit union information.
Maintain current knowledge of all Golden 1 products and services, as well as policies and procedures for teller functions.
Perform additional responsibilities essential to branch operations such as TCR, SBO, safe deposit box, etc., as needed.
Open deposit and specialty accounts (e.g., Roth IRA) and identify members’ financial service needs to provide meaningful financial solutions.
Mentor and advise Member Service Specialist I’s and II’s.
Develop coaching and leadership skills through observation and training courses.
Engage in consultative dialogue with members to identify current and future financial needs and document in EnAct system.
Enroll members in the different channels that Golden 1 uses: online, mobile, etc.
Refer member’s home lending/investment needs to the appropriate business partner through EnAct referrals.
Process consumer loan applications and complete the fulfillment when appropriate.
Approve signature cards.
Audit loan reports and provide coaching to avoid future errors.
Provide approvals based on authorized limits as assigned by the Branch Manager.
Notarize member documents (e.g., certification of trust).
Collect medallion stamp request information and send to MSS IV or above for approval.
Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance, including bank secrecy and anti‑money laundering laws.
Communication & Interactions
Interact professionally with members.
Communicate in a professional manner with proper grammar, punctuation and tone in both written and verbal communication.
Listen effectively and communicate with empathy.
Match member needs with G1 products and services based on conversation.
Overcome basic objections or resistance through conversation.
Work as part of a team.
Accept constructive feedback positively and use it to help personal and professional development.
Conduct consultative dialogues by asking effective questions and connecting solutions offered by G1.
Explain the “why,” not just the “how” or “what.”
Overcome member objections and resistance with a calm and reassuring presence.
Demonstrate polished presentation skills such as speaking clearly, confidently, and conveying complex information understandably.
Showcase networking skills: ask effective questions, process answers, speak sincerely, use positive language, and build genuine relationships.
Organizational Contacts & Relationships
Internal: Participate in team meetings and maintain routine and complex verbal and written communication with Branch Network, Home Loan Representatives, IT Help Desk, Deposit Account Servicing, Financial Advisors, Member Development Officers, Call Center (MSCC), Fraud Management, MSSI Training, Loan Processing, and Underwriting.
External: Handle transaction‑related interactions and consultative conversations with members, follow up and initiate conversations with potential members identified at marketing and table events, and sign‑in outside vendors and visitors as needed.
Qualifications
Education:
High School or GED required.
Experience:
Minimum two plus years in a banker role at another financial institution or customer‑relationship building role preferred; plus one year as a Member Service Specialist II or teller role at Golden 1 or another financial institution preferred.
Behaviors:
Foster a positive and engaging work environment, treat others with courtesy and respect.
Inspire others through words and actions and embrace G1's mission, vision and core values.
Display a positive, outgoing, and empathetic attitude.
Be punctual and reliable.
Be results‑oriented.
Take on any task required to meet or exceed all team objectives.
Take the initiative to identify, investigate and resolve member issues, including operational and support situations.
Show willingness and flexibility to take on new responsibilities as business requires.
Show willingness to learn and master new and emerging banking technology.
Present Golden Services (internal/external).
Assume positive intent in all communication.
Knowledge / Skills:
Functional: Excellent oral and written communication skills. Advanced knowledge in Federal Rules and Regulations applied to credit unions, G1 products, deposit fulfillment (with sub‑shares), lending services, employee handbook, knowledge base, cash handling, teamwork, and customer service.
Technical: Basic knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint), eFunds, Bridger, Card @ Once, EnAct, ECM, Springboard, DSUI/TNav, Wire Exchange, SBO, HRIS (ADP), Concur, Relationship Manager.
Proficient adding profiles and updating tasks, activities and notes in EnAct; proficient in Maestro and LPQ.
Physical Requirements
Prolonged standing throughout the workday; a teller stool will be provided as needed.
Ability to lift up to thirty pounds.
Ability to frequently move around the branch.
Corrected hearing within normal range; a telephone device to enhance hearing will be provided if needed.
Corrected vision in the normal range.
Possess sufficient manual dexterity to operate an online computer terminal and other standard office equipment such as an adding machine.
Licenses / Certifications Certified Notary Public, if required for specific branch.
REV. 5.11.2023
Seniority Level Not Applicable
Employment Type Part‑time
Job Function Business Development and Sales
Industries Banking, Consumer Services, and Financial Services
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General Description Provide members the highest level of service available in an efficient and courteous manner. Process monetary transactions within assigned limits, maintain accurate records and balance each day’s transactions in accordance with established policies and procedures. Proactively engage with members to identify products and services designed to assist them in achieving their financial goals. Answer questions, and direct members to the appropriate department for specialized services.
Tasks, Duties, Functions
Process and audit financial transactions includes deposits, withdrawals, transfers, payments and general ledger entries while maintaining a cash drawer.
Provide Golden 1 services to members, including cashier’s checks, money orders, savings bonds, wire transfers, additional sub‑shares, and debit card issuance.
Assess members' needs while processing transactions.
Identify opportunities to help members relative to Golden 1 product or service offerings and document those opportunities in the EnAct system.
Report fraudulent activity to management and the Financial Investigations department, in accordance with current procedures to prevent potential loss to the credit union.
Assist in the proper operation of the ATM and Teller Cash Dispenser Units, including replacing receipt cartridges, clearing blockages, etc.
Take the lead for open and closing responsibilities in the absence of MSS IV and above.
Activate the alarm system.
Verify signature cards in the Enterprise Content Management system.
Check acceptance approval within assigned limits.
Ensure confidentiality of all member and credit union information.
Maintain current knowledge of all Golden 1 products and services, as well as policies and procedures for teller functions.
Perform additional responsibilities essential to branch operations such as TCR, SBO, safe deposit box, etc., as needed.
Open deposit and specialty accounts (e.g., Roth IRA) and identify members’ financial service needs to provide meaningful financial solutions.
Mentor and advise Member Service Specialist I’s and II’s.
Develop coaching and leadership skills through observation and training courses.
Engage in consultative dialogue with members to identify current and future financial needs and document in EnAct system.
Enroll members in the different channels that Golden 1 uses: online, mobile, etc.
Refer member’s home lending/investment needs to the appropriate business partner through EnAct referrals.
Process consumer loan applications and complete the fulfillment when appropriate.
Approve signature cards.
Audit loan reports and provide coaching to avoid future errors.
Provide approvals based on authorized limits as assigned by the Branch Manager.
Notarize member documents (e.g., certification of trust).
Collect medallion stamp request information and send to MSS IV or above for approval.
Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance, including bank secrecy and anti‑money laundering laws.
Communication & Interactions
Interact professionally with members.
Communicate in a professional manner with proper grammar, punctuation and tone in both written and verbal communication.
Listen effectively and communicate with empathy.
Match member needs with G1 products and services based on conversation.
Overcome basic objections or resistance through conversation.
Work as part of a team.
Accept constructive feedback positively and use it to help personal and professional development.
Conduct consultative dialogues by asking effective questions and connecting solutions offered by G1.
Explain the “why,” not just the “how” or “what.”
Overcome member objections and resistance with a calm and reassuring presence.
Demonstrate polished presentation skills such as speaking clearly, confidently, and conveying complex information understandably.
Showcase networking skills: ask effective questions, process answers, speak sincerely, use positive language, and build genuine relationships.
Organizational Contacts & Relationships
Internal: Participate in team meetings and maintain routine and complex verbal and written communication with Branch Network, Home Loan Representatives, IT Help Desk, Deposit Account Servicing, Financial Advisors, Member Development Officers, Call Center (MSCC), Fraud Management, MSSI Training, Loan Processing, and Underwriting.
External: Handle transaction‑related interactions and consultative conversations with members, follow up and initiate conversations with potential members identified at marketing and table events, and sign‑in outside vendors and visitors as needed.
Qualifications
Education:
High School or GED required.
Experience:
Minimum two plus years in a banker role at another financial institution or customer‑relationship building role preferred; plus one year as a Member Service Specialist II or teller role at Golden 1 or another financial institution preferred.
Behaviors:
Foster a positive and engaging work environment, treat others with courtesy and respect.
Inspire others through words and actions and embrace G1's mission, vision and core values.
Display a positive, outgoing, and empathetic attitude.
Be punctual and reliable.
Be results‑oriented.
Take on any task required to meet or exceed all team objectives.
Take the initiative to identify, investigate and resolve member issues, including operational and support situations.
Show willingness and flexibility to take on new responsibilities as business requires.
Show willingness to learn and master new and emerging banking technology.
Present Golden Services (internal/external).
Assume positive intent in all communication.
Knowledge / Skills:
Functional: Excellent oral and written communication skills. Advanced knowledge in Federal Rules and Regulations applied to credit unions, G1 products, deposit fulfillment (with sub‑shares), lending services, employee handbook, knowledge base, cash handling, teamwork, and customer service.
Technical: Basic knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint), eFunds, Bridger, Card @ Once, EnAct, ECM, Springboard, DSUI/TNav, Wire Exchange, SBO, HRIS (ADP), Concur, Relationship Manager.
Proficient adding profiles and updating tasks, activities and notes in EnAct; proficient in Maestro and LPQ.
Physical Requirements
Prolonged standing throughout the workday; a teller stool will be provided as needed.
Ability to lift up to thirty pounds.
Ability to frequently move around the branch.
Corrected hearing within normal range; a telephone device to enhance hearing will be provided if needed.
Corrected vision in the normal range.
Possess sufficient manual dexterity to operate an online computer terminal and other standard office equipment such as an adding machine.
Licenses / Certifications Certified Notary Public, if required for specific branch.
REV. 5.11.2023
Seniority Level Not Applicable
Employment Type Part‑time
Job Function Business Development and Sales
Industries Banking, Consumer Services, and Financial Services
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