AFS Logistics
Purpose and Job Function
The claims associate will support the filing, tracking, and management of claims for all modes supporting a MTS customer. This role includes working closely with the customer at both corporate offices and in the field, frequent communications with carriers, and data collection and analysis critical for driving continuous improvements to customer service performance.
Essential Functions
File and manage LTL and Parcel freight claims—including freight, shortages, overages, and damages.
Deliver reliable service throughout the entire life cycle of each claim, including prompt contact and timely communication until the claim is closed, explaining the process, setting expectations, following up, and meeting commitments to achieve optimal outcomes on every file.
Assistance with client and vendor damage claims.
Develop and maintain effective relationships with clients, vendors, and internal partners.
Update and maintain records.
Recognize and request appropriate inspection type based on loss details and coordinate the appraisal process.
Maintain oversight of the repair process and ensure appropriate expense handling, managing approvals per guidelines.
Manage and report weekly review of LTL carrier complaints.
Provide reports to support visibility of claims trends and opportunities to reduce issues.
Run reports and data analysis as needed.
Qualifications, Requirements and Skills
Excellent verbal and written communication to respond effectively to sensitive inquiries and complaints.
Strong data entry and record keeping skills, including maintaining records in database(s).
Ability to apply logical thinking principles to a wide range of practical problems.
Strong organizational skills with accurate attention to detail.
Aptitude to spot trends in shipment data.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
Education and Experience
High school diploma or GED required.
Prior data entry experience preferred.
Working Conditions and Physical Demands The role requires long hours sitting in front of a computer, responding to emails, communicating with clients, teammates, and carriers, and entering financial data. Extended computer use may cause eye irritation, muscle strain, or cumulative trauma disorders (CTDs). No strenuous physical activity is required.
Customary Work Hours 8:00 A.M. to 5:00 P.M., Monday through Friday.
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Essential Functions
File and manage LTL and Parcel freight claims—including freight, shortages, overages, and damages.
Deliver reliable service throughout the entire life cycle of each claim, including prompt contact and timely communication until the claim is closed, explaining the process, setting expectations, following up, and meeting commitments to achieve optimal outcomes on every file.
Assistance with client and vendor damage claims.
Develop and maintain effective relationships with clients, vendors, and internal partners.
Update and maintain records.
Recognize and request appropriate inspection type based on loss details and coordinate the appraisal process.
Maintain oversight of the repair process and ensure appropriate expense handling, managing approvals per guidelines.
Manage and report weekly review of LTL carrier complaints.
Provide reports to support visibility of claims trends and opportunities to reduce issues.
Run reports and data analysis as needed.
Qualifications, Requirements and Skills
Excellent verbal and written communication to respond effectively to sensitive inquiries and complaints.
Strong data entry and record keeping skills, including maintaining records in database(s).
Ability to apply logical thinking principles to a wide range of practical problems.
Strong organizational skills with accurate attention to detail.
Aptitude to spot trends in shipment data.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
Education and Experience
High school diploma or GED required.
Prior data entry experience preferred.
Working Conditions and Physical Demands The role requires long hours sitting in front of a computer, responding to emails, communicating with clients, teammates, and carriers, and entering financial data. Extended computer use may cause eye irritation, muscle strain, or cumulative trauma disorders (CTDs). No strenuous physical activity is required.
Customary Work Hours 8:00 A.M. to 5:00 P.M., Monday through Friday.
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