DICK'S Sporting Goods
Overview
The Customer Service Specialist is responsible for providing excellent customer experiences by creating an exceptional shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and efficient execution of Front-End operations. If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today! Responsibilities
Greet everyone (teammates and customers) and proactively approach customers to understand their needs and support their shopping experience. Serve as primary customer service provider at the front end and liaison between customers and management. Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions. Assist manager with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards; monitor Front End associates to ensure they are meeting performance expectations. Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc. Promote and provide training to new and current teammates on company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.). Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information. Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect. Take an all-hands-on-deck approach to support the team across the store. Perform other tasks as assigned by management. Teammate Traits
Ensures Accountability Customer-Focus Collaborative Instills Trust Decision-Quality/Decision-Making Abilities Action-Oriented Qualifications
Prior retail sales, cashier, or customer-focused experience preferred. Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour). Ability to work extended periods of time (up to 4 hours) standing or walking. Ability to perform repetitive motions for short periods of time (up to 2 hours continuously). Seniority level
Entry level Employment type
Part-time Job function
Other Industries
Manufacturing, Retail, and Sporting Goods Manufacturing Referrals increase your chances of interviewing at DICK'S Sporting Goods by 2x Get notified about new Customer Service Specialist jobs in Keene, NH.
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The Customer Service Specialist is responsible for providing excellent customer experiences by creating an exceptional shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and efficient execution of Front-End operations. If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today! Responsibilities
Greet everyone (teammates and customers) and proactively approach customers to understand their needs and support their shopping experience. Serve as primary customer service provider at the front end and liaison between customers and management. Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions. Assist manager with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards; monitor Front End associates to ensure they are meeting performance expectations. Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc. Promote and provide training to new and current teammates on company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.). Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information. Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect. Take an all-hands-on-deck approach to support the team across the store. Perform other tasks as assigned by management. Teammate Traits
Ensures Accountability Customer-Focus Collaborative Instills Trust Decision-Quality/Decision-Making Abilities Action-Oriented Qualifications
Prior retail sales, cashier, or customer-focused experience preferred. Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour). Ability to work extended periods of time (up to 4 hours) standing or walking. Ability to perform repetitive motions for short periods of time (up to 2 hours continuously). Seniority level
Entry level Employment type
Part-time Job function
Other Industries
Manufacturing, Retail, and Sporting Goods Manufacturing Referrals increase your chances of interviewing at DICK'S Sporting Goods by 2x Get notified about new Customer Service Specialist jobs in Keene, NH.
#J-18808-Ljbffr