Oak Valley Community Bank
Customer Service Manager
Oak Valley Community Bank, Mammoth Lakes, California, United States, 93546
Pay Range
Base pay: $60,000.00/yr - $95,000.00/yr.
Actual pay will be based on skills and experience.
About the Role The Customer Service Manager plays a pivotal role in ensuring that our clients receive exceptional service and support in the banking and credit department. This position is responsible for leading a team of customer service representatives, fostering a culture of excellence, and implementing effective training programs to enhance service delivery. The manager will also develop strategies to improve customer relations and satisfaction, drive service sales, and retention. By analyzing customer feedback and service metrics, the manager identifies areas for improvement and implements solutions to elevate the overall customer experience, creating a seamless and positive interaction for customers.
Minimum Qualifications
High School Diploma or General Education Degree (GED)
5+ years of experience in customer service, with at least 2 years in a managerial role
Proven track record of improving customer satisfaction and service metrics
Preferred Qualifications
Experience in the banking or financial services industry
Familiarity with customer relationship management (CRM) software
Certification in customer service management or related fields
Responsibilities
Lead and manage the customer service team, providing guidance and support to ensure high performance
Develop and implement training programs for customer service representatives to enhance their skills and knowledge
Monitor customer interactions and feedback to identify trends and areas for improvement
Collaborate with the sales department to align customer service strategies with sales goals
Resolve complex customer issues and complaints in a timely and professional manner
Skills Strong problem‑solving and customer relations skills, adept at training and team management. Inside sales abilities are beneficial for identifying opportunities to upsell services during customer interactions and aligning customer service efforts with overall business objectives to drive revenue growth.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Other
Industries: Banking
Location Mammoth Lakes, CA
#J-18808-Ljbffr
Actual pay will be based on skills and experience.
About the Role The Customer Service Manager plays a pivotal role in ensuring that our clients receive exceptional service and support in the banking and credit department. This position is responsible for leading a team of customer service representatives, fostering a culture of excellence, and implementing effective training programs to enhance service delivery. The manager will also develop strategies to improve customer relations and satisfaction, drive service sales, and retention. By analyzing customer feedback and service metrics, the manager identifies areas for improvement and implements solutions to elevate the overall customer experience, creating a seamless and positive interaction for customers.
Minimum Qualifications
High School Diploma or General Education Degree (GED)
5+ years of experience in customer service, with at least 2 years in a managerial role
Proven track record of improving customer satisfaction and service metrics
Preferred Qualifications
Experience in the banking or financial services industry
Familiarity with customer relationship management (CRM) software
Certification in customer service management or related fields
Responsibilities
Lead and manage the customer service team, providing guidance and support to ensure high performance
Develop and implement training programs for customer service representatives to enhance their skills and knowledge
Monitor customer interactions and feedback to identify trends and areas for improvement
Collaborate with the sales department to align customer service strategies with sales goals
Resolve complex customer issues and complaints in a timely and professional manner
Skills Strong problem‑solving and customer relations skills, adept at training and team management. Inside sales abilities are beneficial for identifying opportunities to upsell services during customer interactions and aligning customer service efforts with overall business objectives to drive revenue growth.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Other
Industries: Banking
Location Mammoth Lakes, CA
#J-18808-Ljbffr